What are the characteristics of hotel staff training?

A hotel is a unit that provides services for guests and creates economic income. The purpose of hotel training is to meet the needs of business economic activities, improve the quality of workers by training employees in service attitude, professional knowledge and business skills, and give full play to its role in hotel reception and business activities, thus improving the management level and service quality of hotels. Hotel training has the characteristics and requirements of practicality, flexibility, extensiveness and arduousness.

1, hotel training is highly targeted.

The fundamental purpose of hotel training staff is to make trainees better adapt to the needs of hotel business. There are great differences between hotel vocational training and school vocational education, mainly reflected in the practicality of hotel training. Hotel is a comprehensive service industry, and the professional knowledge and business skills of rooms, restaurants, shopping malls, engineering and finance departments are not exactly the same. In order to enhance the adaptability of employees in various departments to the business needs of different types of work, it is required that the training work must proceed from the actual needs, adhere to the combination of theory and practice, pay attention to practicality, focus on pertinence, and achieve tangible results.

2. Hotel training forms are flexible and diverse.

The main form of hotel training is on-the-job training for employees. The training objects are not only managers, engineers and technicians, but also service personnel. Due to the complexity of the internal staff structure, the uneven cultural foundation and knowledge level of employees, the diversity of jobs and the difference of technical requirements, the training of hotel employees is bound to be multidisciplinary, multi-level and multi-form. This feature requires that the training must adhere to the price sharing training for a long time and adopt flexible and diverse methods. For employees of the same type of work or engaged in the same job, the training work is not a simple repetition, but requires the training quality to spiral up. Hotel training must aim at the business needs of different posts, combine the actual needs of different post levels, and adhere to the principle of multi-discipline, multi-level and multi-form, in order to receive good results.

3. The content of hotel training is extensive and complicated.

Because the training of hotel staff must be based on practicality, the knowledge and skills required by various departments and positions are different, and the training content is extensive and complicated. Professional training, technical training, theoretical learning, skills training and practical training involve many disciplines such as marketing, economics, management, sociology, psychology, accounting and engineering. Employees at all levels in all departments are required to fully grasp their professional knowledge, professional quality and related common sense. Therefore, the knowledge of hotel training content is extensive and comprehensive, which requires hotel training departments to carry out training with different contents according to different training needs, make good plans and arrangements, and adhere to the combination of long-term planning and short-term arrangements. Attach importance to organizing various forms of training. The content should be systematic and coherent, tailored to people, places, times and needs to achieve the best results.

4. The task of hotel training is arduous and difficult to implement.

The hotel is open all day and provides services to guests 24 hours a day. Hotel employees need to work in shifts, which coincides with the peak business season, and the overtime and rest time of employees changes greatly. On-the-job training in the hotel is carried out under the special conditions of normal operation of the hotel, so the training task is very arduous and the implementation arrangement is difficult. It is mainly manifested in the difficulty in scheduling and attendance control of training courses or activities, which is often impacted by business operations and cannot be carried out as planned. Therefore, when planning and arranging training courses or activities, the hotel training department should fully estimate the possibility of changes in the implementation process and try to make the training courses or activities compact and concise. At the same time, in planning. All kinds of emergency and contingency measures should be prepared to adapt to the changeable characteristics of hotel training and make the training work achieve satisfactory results.