Summary of Hotel Service Etiquette Practice

Summary of Hotel Service Etiquette Practice

Practice is a training stage before students go to work immediately, which is of great significance. Hotel service etiquette internship summary, let's take a look.

Summary of hotel service etiquette practice (1) First of all, the initial harvest

I remember that we trained in the office for three days, basically mastered the basic situation of the hotel and what we should know and should know, and then we were assigned to various positions, and I was assigned to a unique chef. After I got familiar with the general situation of this department, I began to learn from the master. Some theoretical knowledge learned from school books will really be applied to practice, but I believe that as long as we take it seriously, we will certainly get unexpected gains!

The first time I was a guest, it was a wedding reception. At that time, I was really timid and didn't dare to ask the guests' requirements. Later, the master and supervisor said that they must put down their "fear" and take the initiative to do it. The most important thing is "diligence"! Diligence and quick thinking are enough. Later, every time a guest came to dinner, I would take the initiative to meet him, with warm and thoughtful service and the most sincere smile, which made me more confident! It is inevitable that you will encounter such troubles when you practice in a hotel, and all kinds of guests will encounter them. The key is to see how I treat them. I think, as long as I use a sincere and enterprising heart, no matter what kind of bumps I encounter, I will cross them!

I still remember that the hotel organized a keynote speech on "How to correct the shortcomings in my work". I have always been afraid to express my feelings. I am afraid to express my feelings once in a simple self-introduction. Later, with everyone's encouragement, I made a speech. I was really nervous at that time, but when I saw my classmates shouting for me, I got up the courage to carry the speech through! At that time, I didn't care about the result, because at that moment, I felt that I had defeated myself and finally took the first step. That's my own stage. No matter what difficulties I encounter in the future, I will not be afraid, because I believe in myself!

Second, a comprehensive study of Chinese restaurants.

When a person was a cook, he had a lot of contacts. Since I was born, I have known my parents, gone to school and met teachers and classmates. Now I met my colleagues, leaders and familiar guests in the railway building. With the deepening of contact, I feel that there are more strangers than people I know, and it is impossible not to deal with strangers. People live in the interpersonal circle of this world. Therefore, I have gradually realized that to be a good hotel, there are several things that must be achieved: first, good quality, a certain cultural foundation, certain work experience and careful work. Second, be diligent, organized and clear-headed. The third is to have certain management ability. The fourth is to be competent and deeply loved by leaders and guests. If you can really do the above, I think you may be an excellent junior manager. You can't express yourself too much because you live in society. In fact, as long as you treat everyone or everything around you with a passionate and sincere heart, you can have a clear conscience.

There are many things to learn in a hotel, such as table manners, dealing with guests, and how to face the different requirements of guests as a three-star waiter. In Chinese restaurants, you know this knowledge better than other departments. When we make tables for our guests, watch them sit down, say some polite words and toast, we will learn a little bit. What is more important is the communication between people, which is called "being a man", and you should know how to respect people. When I first arrived at the hotel, my classmates contacted me the most, and then Director Liu. There is a book called "Don't just do what I tell you, please do what needs to be done", which gives the answer to some extent: people who can meet the ultimate expectations of leaders often have better career development prospects. Nowadays, there are many introverted people, and most of their focus in their work is just to try their best to complete anything given to them by the leaders. In fact, after staying in the hotel for such a long time, I feel that we should not only complete what the leader has given us, but also take the initiative to consider the problem from the perspective of the leader, which not only solves the problems that the leader thinks, but also actively helps the leader think of good answers or solutions. Therefore, in order to truly gain a foothold in society, we must learn to be proactive. In the process of internship, watching those passive people be looked down upon by the leaders, just like some activities organized and promoted in hotels or some large enterprises, besides actively responding and calling, it is more important to combine practice and implement them immediately, while some people have no independent consciousness and do what they say, so such people will never get the attention of the leaders and have little promise. When you have some questions, if you want to have good opinions, you can take the initiative to ask them. Don't take it to heart, you just don't know how to seize the opportunity, and you will be in a small position. There is also a need to pay attention to things, just like in a hotel, you can't say too much in front of every leader or colleague, which will also degrade your value. Be careful in everything. Maybe this is the way to be a man, that is, to hone yourself.

Practice Summary of Hotel Service Etiquette (II) Internship: xxx Holiday Inn

Intern:

internship summary

First stage

July 2 1 day, xx, which is a special day. On this day, I walked out of the school gate with expectation, fear and helplessness ... It was an indescribable feeling, an indescribable mood ... just like a newly hatched chicken, even worse than that chicken, because the chicken was at least taken care of by its mother hen. Summary of hotel practice.

Just entering the society, I don't know how to deal with many things and how to face them. Sometimes you can only wait for time to give yourself an answer. I still remember that when I came to Lijiang and Crowne Plaza Fufu for an interview, I didn't have my own thoughts and opinions. I didn't even know what department the hotel had, so I came here for an interview with my classmates in a daze, and then I was admitted here in a daze, and then I came to work. I started my internship on July 2, xx1. I don't know why I came. It may be because of the requirements of the school or because I have no choice. Fortunately, I know what to do and I have to do it well!

The first 20 days, the first three days were induction training, then the hotel room was opened and closed every weekend, and the days passed unconsciously for a long time. I clearly remember that in the 23 days on the floor, we all went out early and returned late, and every colleague was working hard for the opening of the hotel. A room, from inside to outside, from top to bottom; A villa, from the room to the corridor; An area, from houses to green belts; Every corner of the hotel has people's footprints, and people's marks are branded in this way. There are many things in a room, and every corner should be cleaned, including wardrobe, refrigerator, writing desk, revolving door, etc., and these are all made of wood, combined with the customs of Naxi nationality, and there are many Xiao Mu squares. At the beginning of land reclamation, I was responsible for cleaning Xiao Mu's grid every day. When I think of those scenes, I hold a small cup of detergent in my left hand, and my right index finger is wrapped in a piece of cloth, so I immerse myself in the potion and dig out those small squares. After a long time, you can see the bloodshot of my fingertips, the pain in my cone, and the tears swirling in my eyes. ...

At that time, I was very confused … because I was unwilling; Because it is dull; Because of fatigue; Because what we think is different from reality. There are no wonderful scenes in five-star hotels, only trivial things and sweat. Work summary is "summary of hotel practice". The excuse I give myself is that I wish I had started my business.

So no matter how tired you are, work hard every day. I hope the opening day will come soon!

stage Ⅱ

Oh, dear! August 23rd, xx. I was assigned to pa, thinking it would be much better to move to another place, but I just found out that it was not. Still the same cleanliness, do a good job in the hygiene of all departments' offices, all the corridors in the logistics area and so on. As always, only one staircase was completed in the first three days of coming to pa, from the first floor to the second floor of the hotel. Then there is the hygiene of the hotel staff locker room. Every piece of land, every ceiling, every lamp and every toilet should be carefully cleaned. On the last day of working in pa, I worked as an administrative office. Look at the layout, carpet, decoration, you will know that it is a high-rise hotel, and even the workplace is different. Ah, full of envy, I hope this can become my home!

The third stage

It's been a long time since I vaguely promised to be a clerk in the laundry room that day. The internship has come to an end. In retrospect, ups and downs, life is a taste. It is good to describe it in two words-enrichment.

The first day I went to work in the laundry room-August 24th, XX, I will never forget the scene of that day-I thought I would not go to work in the laundry room, because I had some problems in conveying the contents of the meeting at the morning meeting, so I prepared the detergent for that day as before and hurried to the hotel to open up wasteland. As a result, I was stopped by the housekeeping executive housekeeper and told me what I was busy with. I asked if I agreed to work in the laundry room. In this way, I was confused and a classmate of a hotel management class was assigned to the laundry room, and my laundry career began. I just went to the laundry room and didn't know anyone, even the students in the hotel management class, so a brand-new environment, a brand-new job and a brand-new life. At first, I didn't do well in the laundry room, because I didn't know anything, even the most basic office software, such as word and excel, not to mention other hotel management systems, such as PICC, opera, personnel attendance system and so on. Fortunately, my first manager was very patient. He has a legendary name-Zhang Dahai. He is as famous as his name. He can cover everything. He has never seen him angry. He is patient in everything, even to his subordinates. You ask him the same question many times, but he will still tell you. But the saddest thing is that he seldom talks. He can't say anything unless he has something to tell you. In hotels, especially in small departments such as laundry rooms, clerks play a role in assisting leaders to do a good job. But apart from the problem, I am still a problem. Too many times, I can't stand it myself, and I wish I had a hole to get into. But he has been teaching very well without a single complaint. Besides, I was supervised by him every day at that time. He will remind me what to do today and what materials or documents to hand in. So I don't have to worry about what I'll leave behind. But I still cry when I'm angry with him. The first time I was angry with him, I cried because one morning he asked me to make a document. After eleven o'clock, he said I could go to dinner when I was ready. But who knows that I didn't have lunch until after one o'clock in the afternoon, and I was still angry with him at that time, which made me eat nothing. But looking back, it was because of my inefficiency, because I didn't understand it, and because I was stupid and didn't think of going to dinner before continuing my work. Ah ... Really, it's funny to think that I'm being wronged now.

;