How about Holiday Inn Hangzhou?

Since 2005, I have been staying at Hangzhou International Holiday Hotel, and the service quality is getting worse and worse. Especially after New Zealand chefs went to Beijing a few years ago, the amount of food decreased by one third, and the price went up. Suggestions for improvement are put forward. Now every time I stay in the store, I face an enemy. The general manager of Australia actually used a video system to monitor my whereabouts to ensure the quality of service. He is very proud and angry about the invasion of privacy.