I booked a banquet in the hotel in May this year (KLOC-0) (deposit 2000), but I couldn't handle it due to work reasons!

Hello, I think this is your question: when you booked a banquet in the hotel, the hotel received a deposit of 2000 yuan. First of all, it must be clear that this is not a deposit, but it can be refunded or offset against the price of the banquet. Secondly, you can't hold a banquet because of your work. Did you notify the hotel in advance? If not, the reasonable expenses incurred by the hotel for handling the banquet will be deducted when the deposit is refunded. Finally, if the hotel still doesn't reply to you, you can call the hotline 123 15 to complain to the consumer organization! I hope my answer can help you!