Traditional Culture Encyclopedia - Hotel reservation - How to improve hotel sales performance?
How to improve hotel sales performance?
1. The habit of procrastination - the inability to take immediate and determined action. 2. Six Basic Fears - People who are full of fear will not succeed. The six basic fears are: A. Poverty; B. Criticism; C. Sickness; D. Loss of loved ones; E. Old age; F. Death. To these basic fears, one should be added: the fear that target customers will not buy. 3. Spending too much time “chatting” instead of selling. 5. Make excuses. Don't make excuses, look for orders. 6. Spending too much time in hotel lobbies or coffee shops. A hotel lobby or a coffee shop is a good place to take a break, but a salesperson who takes too many breaks will be fired sooner or later. 7. prosperity. The boom is a common topic of discussion, but don't let your target customers use it to distract from your sales focus. 8. Yesterday's party was fun, but it didn't help business the next day. 9. Rely on your business manager to find clients for you. 10. Waiting for the economy to recover. There's no use waiting. Orders won't automatically slip through the salesman's door. 11. Hear someone say "no." For a real salesman, this word is just the beginning of his efforts. If every customer said "yes," the salesman would be out of a job because there would be no need for salesmen. 12. Fear of competition. Henry Ford had many competitors, but he was not worried at all because he had the courage and ability to launch an eight-cylinder car at an ultra-low price that other manufacturers could not catch up in the short term. 14. Neglect to visit customers. Target customers will quickly become alienated from salespeople who do not visit within a certain period of time. Customers want products, and they want them now! 15. lazy. A salesperson who is late for business meetings or appointments with clients and who returns to the office early will accomplish nothing and will soon have to find a new job. 16. Use shabby or outdated promotional materials. Dirty, worn, and scattered sales materials show that the salesperson is careless. 17. Didn't have a pen with me. A writing instrument is a salesman's most effective weapon, and sales masters always carry a suitable pen with them. Target customers will quickly become disgusted with salesmen who always borrow pens to write with, especially those who borrow pens and never return them. 18. Distracted by glasses or accessories. Looking at the watch, turning the ring, pushing the frame or biting the spectacle frame uneasily, pretending to be thinking, will make the target customers nervous and lose the opportunity to close the deal. 19. Listless commentary. Listen carefully to your own explanation. If you don't want to listen to yourself - talking to yourself, boring - the customer must feel the same way. 20. Mention personal issues. Your problems are your own problems. Everyone has their own problems and doesn't want to hear your problems. twenty one. Did not read or listen to the on-the-job training materials. The company's promotional materials are not meant to make origami airplanes or airdrop trash cans. They have something to tell you, so they should be read carefully and applied at any time. twenty two. Park at will. Parking your car in a customer's private parking space, occupying other people's driveways, causing traffic jams, irritating customers, and definitely cutting off the possibility of future transactions. Park your car a little further away and it's not a hassle to walk. twenty three. Promise what the company cannot do. Customers will have expectations when a salesman promises something. If it cannot be fulfilled, it will only cause embarrassment and unhappiness to the customer and the company. twenty four. There is no protection on rainy days. I was soaked in the rain. I knew it was going to rain but didn’t bring an umbrella. I was embarrassed in front of my customers. Always have a light raincoat and umbrella ready for emergencies. 25. Stationery supplies ran out. If the contracts, instructions, and blank orders are not fully prepared, the chance of closing the transaction will often be lost. 26. Pessimistically, the results were as bleak as expected. Once you overcome these shortcomings, wait for success!
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