Is it reasonable for the hotel to claim the cleaning fee?

According to the relevant provisions of this law, if a business operator commits fraud in providing goods or services, it shall increase the compensation for the losses it has suffered according to the requirements of consumers, and the amount of compensation shall be three times the price of the goods purchased by consumers or the cost of receiving services; If the amount of additional compensation is less than that of 500 yuan, it shall be 500 yuan.

If the amount involved, the hotel can bear, needless to say, compensation immediately, which is out of humanitarianism, in the hotel service, the customer is always right.

If the amount involved is too large for the hotel to bear, give some compensation to the customer appropriately and then appease the customer. It's done.

Litigation? Customers won't win, don't worry! Only the hotel starts from the customer's "gold content", and if it is worth remedying, it will give the customer an 80% satisfactory answer. If the customer is not important, then follow the above practice.

How is the hygiene of hotels supervised?

For hotel hygiene, the normative document that can also be referred to is the Detailed Rules for the Implementation of the Regulations on Hygiene Management in Public Places (hereinafter referred to as the Detailed Rules), in which Article 14 clearly stipulates that "articles and utensils provided by operators in public places should be hygienic and safe, and reusable articles and utensils should be replaced by one customer, and cleaned, disinfected and cleaned in accordance with relevant hygiene standards and requirements. It is forbidden to reuse disposable utensils. "

At the same time, Article 36 of the detailed rules stipulates the punishment measures for violating Article 14: "The health and family planning administrative department of the local people's government at or above the county level shall order it to make corrections within a time limit, give it a warning, and may impose a fine of not more than 2,000 yuan; If no correction is made within the time limit, resulting in the hygiene quality of public places not meeting the hygiene standards and requirements, a fine of more than 2,000 yuan and less than 20,000 yuan shall be imposed; If the circumstances are serious, it may be ordered to suspend business for rectification according to law until the health permit is revoked. "

I hope the above content can help you. If in doubt, please consult a professional lawyer.

Legal basis:

Article 17 of the Interpretation of the Supreme People's Court on Several Issues Concerning the Application of Laws in the Trial of Personal Injury Compensation Cases, if the victim suffers personal injury, the compensation obligor shall compensate all expenses such as medical expenses and income reduced due to missed work, including medical expenses, lost time, nursing expenses, transportation expenses, accommodation expenses, hospital food subsidies and necessary nutrition expenses.

If the victim is disabled due to injury, the compensation obligor shall also compensate the necessary expenses incurred due to the increase of daily needs and the income loss caused by the loss of working ability, including disability compensation, disability AIDS, living expenses of the dependents, and necessary rehabilitation expenses, nursing expenses and follow-up treatment expenses actually incurred due to rehabilitation nursing and continuing treatment.

If the victim dies, the compensation obligor shall, in addition to compensating the relevant expenses stipulated in the first paragraph of this article according to the rescue and treatment, also compensate the funeral expenses, living expenses of the dependents, death compensation and other reasonable expenses such as transportation, accommodation, lost time and so on for the funeral expenses of the relatives of the victim.