Which customers in the hotel industry belong to 20% customers?

The customer base of the hotel industry is very diverse, and it is difficult to divide it by a simple percentage. Generally speaking, hotels will identify their VIP customers according to their consumption amount, consumption frequency, customer feedback and other factors, and these VIP customers will usually get more attention and services.

In most cases, VIP customers are usually those with high consumption and high consumption frequency. These customers may bring more profits to the hotel, so the hotel will provide them with better service and treatment to maintain their loyalty.

In addition, hotels will identify VIP customers according to other characteristics, such as their social status, occupation, nationality and so on. These factors may not be directly related to the amount and frequency of customers' consumption, but hotels will think that these factors are very important to customers' satisfaction and loyalty.

In short, 20% of customers in the hotel industry are different due to hotel types, geographical location, market positioning and other factors, and cannot be generalized.