What are the hotel gfd requirements?

1, paying attention to the beauty of appearance and reflecting the overall image of the hotel. Modern enterprises attach great importance to establishing a good image, and hotels are no exception. Hotel image depends on two aspects: first, the quality level of products and services provided; The second is the image of employees. In the image of employees, the appearance of employees is the most important performance, which reflects the service image of the hotel to a certain extent, and the service image is the first symbol of hotel civilization. Image represents taste, taste determines value, and price produces benefits, which is a chain reaction cycle. The characteristic of hotel staff is to provide services directly to guests, and guests from all over the world will be deeply impressed by the image of service receptionists. Guests' first impression of hotel staff is very important, and the first impression comes from a person's appearance. A good appearance will leave a good first impression, have a positive publicity effect on the hotel, and may also make up for the lack of some service facilities; On the contrary, a bad appearance is often boring, even with warm service and first-class facilities, it may not leave a good impression on the guests. Therefore, paying attention to the beauty of appearance is a basic quality of hotel employees. In order to provide high-quality service and satisfy guests, hotel staff should not only have good professional ethics, extensive business knowledge and skilled professional skills, but also pay attention to gfd. 2, pay attention to the beauty of appearance, which is conducive to maintaining self-esteem, self-love and beauty. Every hotel employee respects his own needs and wants to gain the attention and respect of others. As hotel employees, only by paying attention to appearance and showing good self-cultivation and exuberant vitality from personal image can they get praise and respect from guests and feel proud and confident of their good appearance. Good appearance can not only show respect for guests, but also be the motivation for employees to work hard, which can better reflect employees' self-esteem and self-love. If you are disheveled, unkempt and haggard, you will only make others think that you are a person with a lazy life, a slow style, a weak sense of responsibility and no respect for others. 3, pay attention to the beauty of appearance, to meet the needs of the guests. Paying attention to appearance is to respect the needs of guests and is a concrete manifestation of politeness. Everyone's appearance, whether intentionally or unintentionally, will cause a certain feeling in the other person's psychology, or make people relaxed and happy, or give people a sense of beauty, or make people feel uncomfortable. If you respect others, you should show your respect for others through your appearance. A dignified and elegant appearance, neat and beautiful, is a concrete manifestation of respecting others. In the whole hotel activity, guests are pursuing a higher standard of enjoyment than daily life. In daily life, bread contains beautiful enjoyment. The beauty of hotel staff's appearance is polite and respectful in service, which can arouse guests' strong emotional experience, leave a deep impression on guests in form and content, and make them meet the needs of visual beauty. At the same time, in this neat, dignified and generous service staff, guests feel that their status has been recognized as it should, and their psychology of seeking respect will be satisfied. 4. Paying attention to the beauty of appearance is conducive to tuning interpersonal relationships. Although it makes sense, the role of people's appearance in communication with people can not be ignored. A person's appearance will be directly felt by the other party in interpersonal communication, and it will reflect the most direct personal information such as personality, cultivation, work style and attitude towards life, which will determine the psychological acceptance of the other party and further affect communication. Therefore, in a sense, appearance is a passport to the success of interpersonal communication, which satisfies people's psychological needs of loving and seeking beauty to a certain extent. The neat and decent appearance of hotel staff, with its special charm, leaves a good impression on people from the beginning, which often makes people form a special psychological and emotional set, which will have good social effects in work and life. 5. Paying attention to the beauty of appearance reflects the management level and service quality of the hotel. The appearance of employees reflects the management level and service level of a hotel. One of the criteria for evaluating the star rating of tourist hotels at home and abroad is to evaluate the appearance of employees. In today's fierce market competition, hotel facilities, equipment and other hardware have been greatly improved and become more and more perfect. In this way, the quality of service personnel as software has a great influence on the service level. The appearance of service personnel reflects the quality of service personnel to a certain extent. A well-managed enterprise is bound to be reflected in the appearance and mental outlook of its employees. Donna, chairman of the famous Hilton Hotel. The smiling service advocated by Hilton is a magic weapon for hotel management. Thailand Oriental Hotel has been rated as one of the top ten hotels in the world twice. The secret of its success lies in taking a smile as the welcome standard, thus leaving a good impression and memory for the tourists who come to the hotel.