How to improve the hotel's OTA praise?

Personalized service, interaction with guests, intelligent service.

Provide different services for everyone. For example, some guests will ask for extra beds or baby products when booking rooms by phone or at night. Hotel employees who are prepared in advance will feel that they are highly valued and will definitely be praised.

I often interact with the guests under the evaluation of Weibo or Meituan, and make timely improvements when I find any deficiencies. When I meet compliments, I will reply in time to make the guests feel that the hotel is very human.

Use hotel robots to enhance the hotel's sense of science and technology and build a smart hotel. For example, Mercure Xichun Hotel provides delivery service through Ji Yun Hotel Robot.