Hotel cleaning and maintenance knowledge

Hotel cleaning and maintenance knowledge

Introduction: From development to success, a hotel needs not only good service quality and perfect equipment and facilities, but also sanitary maintenance of the hotel, which not only reflects the hotel management ability, but also relates to the success or failure of the hotel. Take a look at the hotel's cleaning and maintenance knowledge with me!

Hotel cleaning and maintenance knowledge

From development to success, a hotel needs not only good service quality and perfect equipment and facilities, but also hotel hygiene and maintenance, which not only reflects the hotel management ability, but also relates to the success or failure of the hotel. .

In fact, hotel customers' evaluation of hotel cleaning and maintenance has no exact and reasonable measurement index, but more is the guests' sensory feelings in the hotel.

Hotel lobby is the facade of the hotel. The pavement of the lobby floor and the surrounding environment, decoration and decoration are often related to the first impression left by the hotel. There is a large passenger flow in the lobby, and the floor, furniture and decorations are easily polluted by dust. How to clean and maintain these aspects directly reflects the image and service quality of the hotel.

Hard floor maintenance

It is essential to keep the ground clean, bright and spotless, and wax the hard ground. Waxing water can effectively fill the invisible micropores on the ground, prevent the invasion of stains, and form an effective protective film on the ground, which can not only be waterproof and dustproof, but also prevent the expensive slate floor from being damaged by friction. The result of polishing and waxing the ground is to make the ground feel bright, clean, luxurious and generous.

In order to keep the waxed floor clean and bright for a long time, a dustproof and waterproof carpet should be laid at the entrance of the hotel lobby, which can not only isolate dust and sewage from entering the lobby, but also increase the standardization and elegance of the lobby. In addition, every shift will use electrostatic dust pusher and rag to clean up the dust and sewage brought into the lobby in time to achieve a more perfect cleaning effect. The concrete methods are: thoroughly cleaning the ground-waxing and polishing-dust removal-waxing and polishing-dust removal, and working periodically with fixed quality every day, the ground will always be bright and clean.

In the process of hotel construction, we should pay attention to the ground protection, lay protective objects on the surface, clean them carefully after the construction, and polish and wax them again. As long as the ground is kept clean and maintained, this hotel will always give guests a comfortable, generous and fresh feeling.

Clean decoration

Decorations and furniture also need to be cleaned and maintained by different cleaning methods according to different attributes or characteristics:

A, glass ornaments, glass doors and windows-choose glass cleaner and glass cleaning tools, and clean them with the dirty every day under the condition of ensuring regular cleaning;

Second, stainless steel ornaments-choose stainless steel maintenance agent;

Third, wooden furniture-choose furniture wax, copper-saving agent for pure bronze ornaments and so on.

As long as the decorations and furnishings are effectively cleaned and maintained according to the actual needs, there will always be a bright and fresh feeling.

Carpet maintenance

Outside the lobby, the most contact with guests is the carpet laid in a large area in the hotel. A clean carpet will give people a warm and natural feeling. If there is no strict care, cleaning and maintenance, it will give people an uncomfortable psychology of disgust and disgust, such as the odor, dirt and damage of the carpet. Therefore, the correct cleaning and maintenance methods, suitable cleaning supplies, and people's responsibility for maintenance and cleaning can prolong the use purpose and life of carpets.

Regular carpet cleaning and maintenance procedures must follow the practical principles of vacuuming-dyeing-surface cleaning (dry bubble cleaning)-thorough cleaning (low bubble cleaning).

First, vacuuming: cleaning once or more times a day can absorb about 80% of the dust on the carpet surface. If the carpet is not vacuumed in time, the dust will absorb water and hide in the middle or even the roots of the carpet after people walk back and forth, and the consequences are not difficult to imagine.

2. Contamination: due to human reasons, local contamination, such as chewing gum, tea stains, fruit stains, oil stains, etc. , will appear on the carpet from time to time, especially tea stains and fruit stains with unnatural pigments. If they are not found and treated in time, they will remain on the carpet forever and cannot be cleaned. Unless they are replaced with new ones, these stains should be pasted in time in addition to professional and suitable detergents.

Third, surface cleaning: after fifteen days to a month, some surface stains will be exposed, or the freshness of the carpet itself has been lost. At this time, it is necessary to carry out effective surface cleaning. The most common method is to use a single brush machine with dry foam carpet agent for cleaning. Dry-bubble carpet agent has the function of rapid decomposition and restoration of its true color, and it volatilizes quickly. After about 4 hours of cleaning and vacuuming, the carpet can be used normally.

4. Thorough cleaning: After two or three surface cleaning cycles, a thorough cleaning is needed. Its function and purpose are to remove sand and stains deposited at the root of the carpet, and even to eliminate carpet lice hidden in the carpet, so as to achieve the function of killing insects and disinfecting, restore the carpet and give people a loose, soft and fresh feeling again. The main method is to soak and decompose carpet agent (low foaming agent) with a water pump, and absorb stains with strong water absorption. Generally, carpets can be used normally after being cleaned for about five hours. We should bear in mind that the carpet itself is closed, and the water is not easy to flow and volatilize in the air during cleaning. If you choose a low-foam carpet agent with poor volatility, it is very likely that the hemp layer at the bottom of the carpet will deteriorate and become moldy, resulting in a strange smell, which will directly affect the feelings of guests and thus affect the operation of the hotel. This is the place that must be paid attention to during the operation of cleaning the carpet.

Room cleaning

In addition to floors, decorations, furnishings and carpets, the cleaning and maintenance of guest rooms is also very important and can not be ignored. The furniture, equipment and facilities in guest rooms, including bathtubs, toilets, basins, cups, bedding and other items that are in direct contact with guests, must be cleaned, disinfected, replaced and maintained every day after being used by guests, so as to make them more fully used. Quot feel at home. "

The cleaning and maintenance of the hotel seems simple, but it is actually very troublesome and complicated. However, as long as you can understand the concept and meaning of "clean" from top to bottom of the hotel and consciously be a qualified cleaning staff, then the hotel's equipment, facilities and articles can be clean and tidy, lasting for a long time, giving guests a sense of freshness and gaining the real trust of guests.

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