Li Anping Legend Hotel

Thoroughly tempered, the legendary king of the hotel industry-Caesar Ritz.

In the hotel industry, one person manages 12 hotels in five countries at the same time. He once opened a hotel in his own name. Known as "the king of hotels, the king's hotel" and "the father of modern hotels". He made the word "ritz" a new English word, which means luxury and luxury. He put forward for the first time that "guests are never wrong".

He once said: "Hotel people are gentlemen and ladies who serve gentlemen and ladies." There are too many endless stories about him. He is a legendary figure in the hotel industry-Mr. ——césarritz Caesar Ritz.

In the eyes of many people, he seems to be loved by thousands of people. He used to be the tycoon of Vanity Fair in Europe, and once stirred up a thousand waves in the hotel industry. He also created many admirable legends. However, how can you not know the truth that "there will be no rainbow without experiencing wind and rain"?

1850 On February 23rd, Caesar Ritz was born in Niederwald, an almost isolated mountain village in southern Switzerland. His arrival made this poor family with 12 children more difficult. It can be said that the influence of birth on Caesar Ritz is far-reaching. He understands that since people can't decide their own birth, they can only change it through the efforts of the day after tomorrow. It is this inferiority and self-esteem that makes him stronger and stronger.

Not suitable for this line of work?

/kloc-When she was 0/5 years old, little Liz was sent to a language school. At that time, he just wanted to be a blacksmith after learning the language, just like other children. But contrary to expectations, he was expelled from school soon. The idea of going to school was dismissed, and little Liz could only provoke the burden of life and start a long road to work.

His first job was at Crown Post Hotel in Briggs, Switzerland, and it was here that he fell in love with the hotel industry. It's just that life is always full of bumps. It didn't take him long to work, but the shopkeeper kicked him out, saying that he was "unfit for this line of work".

Appeared, but was born in turbulent times.

Caesar Ritz, 17 years old, left his hometown and came to Paris, France alone. At that time, under the rule of Charles Louis Napolé on Bonaparte, the French were carrying out large-scale municipal reconstruction, and all the old things were demolished and rebuilt. For a time, everything went up and down.

In such turbulent times, as a minor, he can only help people do odd jobs: shine shoes, deliver goods, watch the door and stumble, but he has gradually become famous and was soon hired as a waiter in the best bar in Paris. At that time, he was quick and smart, and his guests called him "Caesar faster than auto". He also has a glib tongue. He once persuaded American guests to drink wine as water on the grounds of poor water quality in Paris, so he became a manager before he was 20 years old and began to show his talents in the industry, gradually denying the views of his former manager.

Having said that, you may think that Caesar Liz has a successful career since then. Maybe then he will believe it, too.

But it backfired.

1870 The Franco-Prussian War broke out and France lost in a row. During the war years, food and clothing became a big problem. People even cooked cats and dogs on the road, and little Liz lost her job. But he didn't give up on himself. At that time, he happened to know that the Paris Zoo was slaughtering elephants. He used his quick wits to buy an elephant, and the meat he cut was used to roast sausages and braise in soy sauce and sold to others.

This livelihood really made him rich, but the war-torn place should not stay long, so Ruiz returned to Switzerland and worked as a waiter in Austria and Switzerland during this time. Judging from his later experience, it is better to save his strength than to return to his original shape.

Seize the opportunity, accumulate wealth and make little money.

Caesar Liz has always dreamed of making a fortune in the hotel industry, and at the same time she went to France again with that unwillingness. But this time, instead of going to busy Paris, he went to the Riviera on the C? te d 'Azur. It's a sparsely populated place. It is said that a group of British aristocrats went to a place not far from Wan Li for a holiday and took a sea bath, which then became a trend and developed into a tourist destination for European aristocrats and rich people.

It can be said that Caesar Liz's sense of smell in the market at that time was still very sensitive. But he is just a waiter, and it may take a long time to make a difference in the local area. He wants to find out the internal operation of all local hotels in the shortest time, but only the employees inside the hotel know the inside story best.

But there are so many local hotels, is there no other way but to separate them? At that time, there were a lot of temporary workers in hotels, one of whom was called "waiter", that is, he worked part-time as a waiter in different hotels at the same time and was on duty wherever there was a vacancy. This job solved his problem perfectly. After two years of exploration, Caesar Ritz finally became the hotel manager of a famous local hotel-Monte Carlo Hotel at the age of 27.

In his first year in office, the hotel turnover doubled and the rooms were full every day. It can be seen that the efforts in recent years have not been in vain, and his ability has to be impressive.

Suffering again: passive resistance or active response?

It's just very troublesome. When cholera broke out, the guest room was empty at once. It's like another bolt from the blue. Fortunately, Caesar Ritz is much calmer than before. He knows that during the cholera period, the most important thing is to keep clean, and hotels as "public accommodation" are also the most prone to problems.

So he took this opportunity to set strict hygiene standards for the hotel to minimize the spread of the virus. At that time, all hotel rooms used public toilets and public bathrooms. In order to solve the hygiene problem, he first put the bathroom, bathroom and tap water into the guest room. At that time, most families didn't have separate bathrooms. This innovation once again attracted a large number of guests to stay in the hotel, and Caesar Liz became famous from then on.

Imagine if Caesar Ritz complains about the disaster again, then he will be dead and there is nothing to say.

Some people say: when luck comes, it can't be stopped.

Since the age of 30, his career has been getting smoother and smoother. The most famous national hotel in Switzerland also dug a hole and asked him to be the hotel manager. The best way to kill two birds with one stone is to manage the Monte Carlo hotel in France in winter and the national hotel in Switzerland in summer. Caesar Liz ran back and forth between the two places for eight years.

During these eight years, news about him kept coming. The engagement ceremony of Princess Caroline of Bourbon is one of them. In the past, most of the leisure time of nobles was spent on social activities such as dances, and there were not many entertainment activities.

At that time, the engagement ceremony caused a sensation in the whole city: they sent a Neapolitan fishing boat to pick them up, and there was a sumptuous banquet on board. The shore was sprayed with spectacular water columns, and both sides were filled with salutes. All the surrounding hilltops were lit with bonfires. Later, even Prince Edward VII of England became his guest, even a good friend.

Caesar Ritz was not satisfied with helping others manage hotels, so he bought his first hotel in Cannes. Since then, he has been out of control, constantly buying luxury hotels, and many investors are scrambling to cooperate with him. At that time, the word "Ritz" had gradually entered the English dictionary and became synonymous with luxury.

Follow your dreams and step into the peak of your career.

Mr. Caesar Ritz really pushed his career to the top. 1898, he established a hotel named after himself in Paris-"Ritz-Paris", which also realized his wish for many years, that is, to have a hotel named after himself. The ancients said that 50 is half a hundred, and knowing the destiny is "the year of knowing life". But at this time, he managed 12 hotels in five countries alone and was at the peak of his career.

This hotel, located in Vendom Square in Paris, France, gathered celebrities, nobles and rich representatives from all over the world on the opening day, including the Russian czar and writer Marcel Brewster. Up to now, hotel ritz, with a history of over 100 years, is still synonymous with luxury hotels.

The Ritz-Carlton has been managed by a professional team trained by the Ritz-Carlton Caesar, which is said to be the secret of the success of the Ritz-Carlton. Mr Omer Acar, a graduate alumnus of HIM Hotel Management University, SEG, Montreux, Switzerland, used to be the general manager here, leading 65,438+00 managers and more than 600 employees.

He said: "One of the secrets of management is emotionalization. Only if you want to do something and feel proud of it, will you do it well. In addition, the most important thing in hotel work is the details. If you can do it in the smallest place, the guests will naturally remember you. "

Inheritor of hotel management spirit

19 18 years, Julius Caesar left her job when she was under 70 years old. It is said that in his last years, he still misses the hotel kingdom he built for himself. Throughout Caesar Liz's brilliant life, although he didn't have the opportunity to receive professional education, he struggled in the hotel industry all his life and benefited from it.

He has many unique characteristics of hotel people, such as persistence and love for this industry, careful observation of things and people around him, and sensitive sense of market development. Even after natural disasters (cholera) and man-made disasters (war), he knows how to change the status quo despite difficulties, persist in thinking in adversity, and think about what others need most, even what others have not said.

1986, in order to inherit Mr. Caesar Ritz's hotel management concept, his family foundation finally authorized an excellent hotel management school in Switzerland to teach the world the characteristic service strategy and modern luxury hotel management thought initiated by Mr. Caesar Ritz in the name of Caesar Ritz, and this school is today's Caesar Ritz Hotel Management University in Switzerland.

Today, the Kaiser Ritz Hotel Management University has three campuses, located in Lucerne, Briggs in German-speaking area and Bouveret in French-speaking area. Nearly 2000 students get together every year, and I don't know how many. Like Caesar Ritz, they hope to build a hotel kingdom for their future and become the emperor of the hotel.

The head and portrait of Caesar Ritz can be seen everywhere on campus, as if he were there, watching these dream catchers gradually realize their dreams.