Regulations and rules on rewards and punishments for hotel employees

Regulations and rules on rewards and punishments for hotel employees

I. Regulations on Punishment

warn

1, late for regular meeting or work, leave early.

2. Eat snacks during office hours.

3, spitting, littering, scraps of paper and other sundry.

4. Violate dormitory rules and regulations and criticize educators.

5, do not take the stairs, non-work need to use the passenger elevator without authorization.

6. Smoking in the prescribed no-smoking area.

7. Listen to music, watch TV, make personal calls or chat on the phone while on duty.

8. Leave your post during working hours, string posts or chat together, and bring people outside the hotel into the hotel without permission.

9. The work assigned by the superior is slow or delayed, and the sense of responsibility is not strong and careless, resulting in work mistakes, and the circumstances are minor.

10, in public places or on duty, do not dress according to the regulations, such as wearing the badge askew, unkempt hair, leaning against the wall, etc.

1 1. All unprofessional behaviors such as picking teeth, picking ears, scratching, picking nostrils, looking in the mirror, making up, snapping your fingers, whistling, putting your hands in your pockets, akimbo your hands, and making loud noises.

12, the service is not active, enthusiastic, does not use honorific and polite terms, and does not actively solve the requirements that the guests can put forward, causing dissatisfaction among the guests.

13, employees have violated the rules, and the management personnel on the spot do not correct, stop or perform their management responsibilities, and the circumstances are relatively minor.

14, violating relevant rules and regulations or departmental rules, with minor circumstances.

15. Many unqualified people were found in the health examination.

Note: In case of violation of the above provisions, the employee may be fined 1 yuan at the same time; Management personnel are above 3 yuan.

Slight negligence

1, the person who received two verbal warnings in one month.

2. Those who disobey the reasonable orders of superiors, fail to complete work tasks or deliberately go slow, and have rude words and deeds to superiors.

3, gossip at work, slander others, spread statements that are not conducive to unity; The lack of coordination and cooperation in the work has affected the work.

4, dozing off on duty, doing private things.

5. Violation of various safety codes, working procedures, operating specifications and various rules and regulations.

6. Failing to manage subordinates well, failing to stop violations and failing to punish according to regulations.

7. Unauthorized use of guest items or facilities, and unauthorized flipping of guest items.

8. rude language, rude to guests, arguing with guests, breaking into guest rooms or leading offices without permission.

Note: In case of violation of the above provisions, employees may be fined above 3 yuan at the same time; Management personnel are above 5 yuan.

minor fault

1, and received two minor negligence treatments within two months.

2, the work is not serious, not enthusiastic complaints by guests or leaders.

3. Accepting tips and items from guests without permission, or failing to hand in the left-over items in time.

4. Loud noises during working hours affect guests' rest.

5. Due to personal work mistakes, customer service is affected.

6, in violation of working procedures or rules and regulations of each post, causing hidden dangers.

7. Interfere with others' work by improper means.

8. Unauthorized use of guests' articles or appliances, and unauthorized use of hotel equipment.

9, knowing that property is lost or lost, regardless of whether you don't ask or report it.

10. Providing untrue and inaccurate reports, forms or materials.

1 1, revealing hotel secrets, losing hotel keys, certificates and other important items.

Note: In case of violation of the above provisions, employees may be fined above 5 yuan at the same time; Management fines1above 0 yuan.

Gross negligence

1, received two glitches in three months.

2, two consecutive complaints by guests or leaders within two months.

3. AWOL or dereliction of duty at work has certain adverse effects.

Poor management has caused serious losses to the hotel.

5. Drinking or getting drunk at work.

6. Refuse to accept the reasonable work arranged by the leader and have a bad attitude.

7, dereliction of duty caused by power outages, water cuts, downtime and other major accidents.

8, other violations of rules and regulations, if the circumstances are serious to be dismissed.

Note: In case of violation of the above provisions, the employee may be fined more than 10 yuan; Management fines1above 5 yuan.

Dismissal, dismissal or expulsion

1, serious dereliction of duty, graft, causing heavy losses.

2. Being investigated for criminal responsibility by public security organs according to law.

3. Unable to do the job, but still unable to do the job after training or job adjustment.

4. Stealing or taking away hotel articles without permission, and opening a room without permission.

5. Insulting, slandering, beating, intimidating, threatening, endangering colleagues and leaders or fighting.

6. Alcoholism and gambling have a bad influence.

7, do not obey the leadership command, refused to reasonable work assigned by the leadership, the education is invalid.

8. Deliberately damaging public property.

9, the use of public office for personal gain, corruption, misappropriation of public funds.

10, slandering the hotel to the outside world, making statements that damage the reputation of the hotel, and seriously damaging the image of the hotel.

1 1. There is still no obvious repentance after remembering one big mistake and two small mistakes or warning.

12, other serious violations of discipline.

Note: In case of violation of the above provisions, employees may be fined above 20 yuan at the same time; The management personnel are above 30 yuan.

Second, the incentive regulations

1, outstanding performance in service. In addition to praise at the pre-class meeting, it can also reward 5 yuan.

2. Put forward reasonable suggestions to contribute to improving service quality or saving energy and reducing consumption. In addition to praise, those who exceed 10 yuan can be rewarded.

3, excellent service, praised by hotel leaders or guests. In addition to praise, those who exceed 15 yuan can be rewarded.

4, a strong sense of responsibility, timely find all kinds of hidden dangers, to prevent accidents. In addition to praise, it can also reward 20 yuan.

Make good use of this money and win the reputation for the hotel. In addition to praise, it can also reward 20 yuan.

6, solid work, hard work, unite colleagues, get unanimous affirmation. In addition to praise, 30 yuan can be rewarded or promoted.

7. Be courageous and protect the property and life safety of the collective and guests. In addition to praise, 30 yuan can be rewarded above.

8, outstanding contributions in other aspects, in addition to praise, according to the situation to give certain economic incentives.