If you are the manager of a hotel, how can you communicate with customers if the air conditioner of the hotel is broken?

Here are some suggestions to communicate with customers that the hotel air conditioner is broken:

1. Tell the truth: First of all, you need to tell the customer frankly about the damage of the hotel air conditioner. This will make customers feel your honest and transparent attitude towards them, and at the same time let them better understand the status quo.

2. Stabilize your emotions: In the face of dissatisfied customers, you need to remain calm and rational and avoid emotional reactions. You can apologize to your customers and make sure they know that you are trying to solve the problem.

3. propose solutions: while apologizing to customers, you need to provide some solutions or alternatives. For example, temporary equipment such as fans can be provided, or air conditioning facilities in other areas can be provided to customers. At the same time, you need to assure them that you are taking measures to repair the air conditioner as soon as possible.

4. Offer discounts: In order to show our concern and gratitude to our customers, we can consider offering some preferential measures, such as discounts, free upgrades and gifts. This will make customers feel your attention and gratitude and improve their satisfaction.

5. Follow-up: In the process of communication, make sure to let customers know that you are following up the solution of the problem. You can provide them with the estimated time and progress of air conditioning repair, and let them know that you are providing them with the best service.

In a word, communication with customers is the key to solve the air conditioning fault in hotels. By telling each other frankly, stabilizing emotions, proposing solutions, offering discounts and following up the situation, customers can feel your concern and attention, and at the same time, their satisfaction can be improved.