How to save tourists when hotels close down?

After the hotel closed down, customer relationship maintenance is a very important part. First of all, the hotel can explain the reasons for its closure by sending a sincere apology email or text message to customers, and promise to make every effort to keep customers unaffected. At the same time, the hotel can provide compensation measures, such as providing free room coupons or discount codes to encourage customers to choose hotels again. Such measures can not only express the hotel's apologies and concerns, but also build customers' trust and loyalty to the hotel.

Secondly, hotels can maintain positive communication with customers during the period of closure. The hotel can regularly publish some news about the hotel, such as the improvement of guest room facilities, new restaurants or special activities. Such dynamic news can not only attract customers' attention, but also make them realize that the hotel has made positive improvements and upgrades during its closure. After the reopening of the hotel, customers will be more expecting and willing to choose the hotel again.

Finally, hotels can learn about the changes in customer needs and expectations through customer satisfaction surveys. By actively inviting customers to participate in the survey, hotels can better understand customers' views and make targeted improvements and adjustments. The opinions and suggestions of customers are the important basis for hotels to improve service quality and customer experience. After the reopening of the hotel, the hotel can show that it has made a series of improvements based on customer feedback, so that customers can feel the attention and concern of the hotel.

Through the above strategies, hotels can save customers after closing down. Sincere apology and compensation measures can build customers' trust and loyalty to the hotel. Active communication and transmission of improvement information can attract customers' attention and expectations. Customer satisfaction survey can help hotels understand customer needs and make corresponding improvements and adjustments. These measures will help attract more customers after the hotel reopens.