Hotel internship experience

Hotel internship can not only learn how to deal with their own interests and the interests of the hotel, how to deal with interpersonal relationships between colleagues, but also learn how to deal with customers. The following is the "hotel internship experience" I compiled for you, for reference only, and you are welcome to read it.

The experience of hotel internship (1) just one month of social practice passed quickly, and my first job ended like this. I learned a lot, felt a lot, and realized a lot during the month I worked in XX Hotel. During this month, I also learned something that will benefit me for life. The first practice, the first job, made me understand that we are just flowers in the greenhouse now, and we have not experienced any wind and rain, so when we transplant them outdoors, they will wither. Therefore, it is necessary and necessary to participate in social practice activities. In this way, when we leave school, we can better step into society, get in touch with society, understand society and join society. Practice also allows us to broaden our horizons in society, increase our talents, and define the goals of our future life. Society is a big classroom, let us learn, educate and inspire, and lay a solid foundation for our future life.

Working hard in the hotel all day, facing the same thing and doing the same thing every day, is really boring and hard. I really understand that it is really not easy for parents to earn money at home.

What impressed me most about this practice is interpersonal communication. Everyone knows that interpersonal communication in society is very complicated. I think it's hard for everyone to say clearly. Only when you have experienced it can you understand it and have a profound experience.

The hotel is like a big dye vat. People get together for work. Everyone has his own thoughts and personality. It takes a lot of skill to get along with them. If we can't change anything in communication, then we must adopt various methods to adapt to it. This internship has taught me a lot, but the most important thing is that I have made great progress in dealing with people and how to deal with interpersonal relationships. At the same time, in this practice, I deeply realized that in the process of practice, we Qin Yingren are hands-on, constantly pondering, constantly learning and accumulating. Ask more questions if you don't understand, consult more teachers, communicate more with colleagues and cooperate more.

A hotel has many managers, just like the leaders of our school and the class cadres of our class. If you want to be a good manager, you must have your own good management plan. Manage each of your employees with new management methods. But in terms of management methods, you should have different management plans for different employees, so that your employees will obey you.

At home, we have the care, care and care of our parents and live a carefree life. But only when you enter the society and take part in the work, no matter what kind of difficulties and setbacks you encounter, you must solve them yourself and bear them yourself. In this month's practice, I also learned to be self-reliant. Everything depends on myself, and now I can be independent even if my parents are not around.

In this month's practice, I almost gave up halfway. The monotony of work, the pain on my feet, the hot weather and the prickly heat on my body almost made me give up. But I survived, I defeated myself, and I can stand on my own feet.

I choose to learn cooking, and naturally I pay more attention to things related to my major in this practice. Although I'm just a Dutchman who works in the kitchen, I'm glad to really apply what I learned at school. In school, the practice time is generally less, and most of the majors I have mastered belong to the theoretical part, which is sometimes not used at all in practical operation. This makes me understand how to combine my theoretical knowledge with practical operation is a very important link. So we should learn our professional knowledge better and lay a more solid foundation for our future work.

Experience of hotel internship (2) For a hotel, service is the foundation of image, the way of competition and the source of wealth. For employees engaged in the hotel industry, it is more important to cultivate the awareness of quality service. More than a month's internship has really improved our sense of service. Considering the interests of guests from the perspective of guests is the most basic requirement and the source of providing quality services. See the spirit in details, see the human feelings in details. The hotel must serve attentively, carefully observe the guests' movements, patiently listen to the guests' requirements, sincerely provide sincere services, pay attention to the emotional communication in the service process, and create a relaxed and natural atmosphere, so that guests can feel that every smile, greeting and service of the service staff are from the heart, which truly reflects a unique concern. The guest is not a professional, but a free man who pursues enjoyment and is a face-saving person with a sense of superiority. Therefore, it is often self-centered, and thinking and behavior are mostly emotional. The evaluation of hotel service is often subjective, that is, judging by one's own feelings.

In service, smile is the most vivid, concise and direct welcome word and the best "weapon". Sometimes when facing an unreasonable guest, don't try to argue with him, but impress him with your smile and patience. In fact, people are not sages, to err is human. But as long as they overcome the "impassability" and "psychological barriers", put the guests first and treat them as "emperors", they will be satisfied. Smiling is also the best communication tool in the relationship between colleagues. Sometimes a knowing smile can eliminate each other's strangeness and narrow the distance between colleagues.

Provide personalized service for guests, pay attention to the needs of each guest and try to meet their needs. During the internship, I tried my best to: when I saw children among the guests, I immediately brought bb stool and bb bowl for the convenience of the guests and children; Guests put their coats or handbags on the chairs, and immediately help them put on their suits to ensure the safety of their belongings and make them eat more at ease; Bring shawls to the guests who wear little clothes to make them feel warm ... Many things are very subtle, but after doing them seriously, the guests are always satisfied and show their approving smiles.

Remembering and using the names of guests, especially the names of frequent visitors, can make guests feel that they are valued and thus improve their satisfaction. There are many regulars in the coffee shop. One of them, Mr. XX of XX, comes here for breakfast every morning. At first, I didn't know. When I poured him coffee, I called him "sir". He doesn't seem very happy. The old staff told me that he is a long-term guest of the hotel and a frequent visitor to the coffee shop. Everyone knows him, and I know why he is unhappy. Later, every time I saw him, I would take the initiative to say hello: "Good morning, Mr. XX!" He will look happier.

Remember not only the names of the guests, but also the different needs of the guests. Some guests don't like to drink the coffee we prepared in advance, but want to drink fresh coffee. There are two regulars in e district. Knowing their hobbies, every time I see them coming for breakfast, I will take the initiative to serve fresh coffee. They will be pleasantly surprised and say "thank you" more. Many things were learned in books before, but their importance was not known until they were actually used. The combination of theory and practice is also the original intention of the college to arrange internships.

Some insights: Internship is also a way for us to understand and really enter the society. In practice, we have to deal with different relationships, such as the relationship between superiors and subordinates, the relationship between colleagues, the relationship with guests and so on. Many of them are not as simple and direct as we are at school. It is very important to adjust your mentality. College students like us, who are called "favored by heaven", are subject to many constraints in hotels, do so much manual work every day, and sometimes "speak hesitatingly", which is really quite tempered. However, if you have experienced it, your mind will be broadened and your perspective will be more realistic.

Summary: The internship is over. This internship gave us a better understanding of the hotel, cultivated our sense of service, learned a lot that books can't learn, and helped us choose a job in the future.

Experience of hotel internship (3) This internship is mainly to let us have a higher and deeper understanding of the professional theoretical knowledge we have learned in practice! This will help us to combine the theoretical knowledge learned in the hotel management course with practice, lay a good foundation for the further study of the course in the future, and be more conducive to the further study, understanding and mastery of the professional foundation and professional courses. At the same time, this internship experience in XX is also helpful for future employment.

When I first arrived in XX, I felt everything was fresh. That was the first time I separated school from society! Everyone is very "impulsive" and always feels that there is an inexhaustible energy. They all regard this place as a big stage to display our talents, and want to put my theoretical knowledge and my ideas into theory and create a miracle that belongs to young people and us! But there is a difference between ideal and reality. When we officially went to work, we found that many things were not as simple and broken as we thought! Gradually, our enthusiasm was drowned by the day-to-day formatted life.

I am an intern in the housekeeping department, and I have to go through (simple) training before I take up my post. The main training method is how to make the bed. It is our foreman who teaches us to make the bed. Every step of making a bed has requirements, and the whole process of making a bed, including throwing sheets, covering quilts, flattening, three-in-one and covering pillowcases, must be completed in the shortest time. First of all, it's hard to shake the sheets. The general requirement is to complete it at one time, and ensure that the center line of the bed sheet coincides with the center line of the whole bed. Then wrap the four corners of the sheet, that is, put the four corners of the sheet under the mattress. What is important here is that there can't be a gap between the sheets and the mattress, otherwise the sheets can't be kept flat.

Next, start to cover the quilt, which is also very exquisite and skillful, that is, you only need to align the four corners of the quilt cover and then shake it hard a few times. Others can be picked up by details. There is a requirement that the center line of the quilt should coincide with the center lines of the bed and sheets, which is the "three lines in one" in the process of making the bed. After that, the last step is to put the pillow in the pillowcase, keeping the open side of the pillowcase facing the wall (inner wall), which is also for the sake of beauty. When we officially went to the housekeeping department for an internship, we found that the work of the housekeeping department was not just as simple as making the bed. The first step of our daily work is to clean the guest room. There are also prescribed standards for clearing houses.

We should knock before entering the room. The first step after entering the room is to open the window, then pick up the dregs and throw them away. After connecting, start to make the bed, remove the quilts, sheets and pillowcases used by the guests, and put them on in turn according to the beds. After all this, we began to clean. It should be noted that wooden furniture is wiped with a wet cloth, and metal and glass furniture is wiped with a dry cloth. Every small place is not immune. In the whole process, all kinds of furniture and appliances should be put back in their original places, and the daily necessities consumed in the room should be counted and supplemented. If there are any missing items, they should be recorded and reported to the foreman. Be careful in the whole cleaning process. After cleaning, mop the floor. After mopping the floor, check the room again for lost items. After making sure everything in the room is ready, close the window and leave the room.

Internship gives us a new understanding of society. In my spare time, I walk in the streets of XX, among all sentient beings. I really feel like I have nine Niu Yi hairs. I can't be any smaller. This society is too complicated, and sometimes people feel physically and mentally exhausted. As an intern in XX, I became more and more silent after a while. Because I find that my thoughts and concepts are so naive and ignorant in front of such a vast world, and my knowledge reserve is not extensive enough. I can only observe quietly, feel in practice and temper. What excites me is that I still have two years at school. These two years are like a buffer, which allows me, a student who is exhausted by the real society, to recuperate and start over.