I want to be a receptionist or a waiter or something. I have studied manners and dancing before. I don't know if there is any hope.

As the window of the hotel, the front desk is the first impression the hotel gives the guests. We keep our best image, smiling and full of energy, and greet our guests with our best side, so that every guest can feel our sincerity and enthusiasm when entering the hotel and truly feel at home.

One stop service. To be familiar with the basic situation of the hotel, we should not only be familiar with the types and characteristics of rooms, but also be familiar with the operating procedures, so as to provide services such as check-in, check-out and guest inquiry for guests quickly and accurately, as well as the basic knowledge and latest preferential activities of various business departments of the hotel. In order to provide customers with faster service.

Pay attention to guests' preferences. When guests enter the hotel, we should take the initiative to say hello. When addressing guests, if they are regular customers, it is very important to say their names and positions accurately, so that guests will feel respected and valued. We also need to collect information such as guests' living habits and personal preferences, and try our best to satisfy the guests so that they can feel unexpected surprises every time they stay in the hotel.

Intimate sales. Ask the guests what help they need. When they need housing, they should first listen carefully to the requirements of the guests, and make suggestions by observing and listening to the room type and house price that the guests need, so as to satisfy the guests. When describing our hotel to the guests, we should pay attention to introducing the characteristics and advantages of the hotel, so that the guests can have a certain understanding of the hotel, and if necessary, let the guests visit the room first. For guests with different personalities, we can take different measures, such as: introverted and hesitant guests, we can help them make decisions, give more suggestions and have a soft tone. For outgoing guests who have their own opinions, we should talk to them in a relaxed and happy way, which may make it easier for us to achieve sales success.

Personalized service. When the guests go through the formalities, we can pay more attention to the guests and ask more questions. If we are foreign guests, we can explain the local customs to them, take the initiative to introduce them to the locations of stations, shopping malls and scenic spots, ask the guests if they are tired, and go through the formalities quickly. When guests check out, they need to wait for a few minutes for room inspection. At this time, don't let the guests stand, ask them to sit down and wait, and ask them how they are staying or what they think of the hotel, so as not to make them feel.

Further communication can make guests feel warmer and eliminate all kinds of unpleasantness encountered by guests in the hotel.

Smile service, in the process of communicating with guests, pay attention to etiquette and courtesy. It's impolite to stare at a guest all the time when talking with him. We should exchange eyes with our guests from time to time. Listen to the guest's opinions, don't interrupt the guest's speech, and keep nodding your head during the listening to show your respect for the guest. Smile when facing guests, especially when guests criticize us. We must keep smiling. No matter how angry the guests are, our smiles will "put out the fire" and many problems will be solved. Use more polite language, say hello when guests come, send a takeaway when they leave, and apologize when they are in trouble. Don't argue with the guest when you talk to him to explain the problem. Even if the guest is wrong, you should have some patience to explain to him. As long as we keep smiling, we will get unexpected results.

In my opinion, only by paying attention to details, starting from small things and starting from bit by bit, will our work be even better.

At work, we will see all kinds of guests coming in and out every day, providing them with different services and solving all kinds of problems. Sometimes I am really tired, but I feel full and happy. I'm glad I can be the front desk. I'm proud of my work. I sincerely love my post and will create my own glory here.