Hong Kong and Macao Pass refused to stay in the hotel.

Legal analysis: if a citizen does not meet the local application conditions or the information provided by the citizen does not meet the processing requirements when handling the Hong Kong and Macao Pass, the holder has the right to refuse to handle the business applied by the citizen, and the citizen can consult the relevant personnel for specific reasons for refusal.

Legal basis: Article 3 of the Law of People's Republic of China (PRC) Municipality on the Administration of Exit and Entry of Citizens, citizens living in China must apply to the exit and entry administration department of the municipal or county public security bureau where their household registration is located, accept relevant inquiries and go through the following procedures:

(1) Submit the household registration book or other household registration certificates;

(2) fill in the exit application form;

(three) submit the opinions of the work unit on the applicant's exit;

(4) Submit certificates corresponding to the reasons for leaving the country.