How to make a training plan for the deputy manager of a four-star hotel?

faster adaptation to company 8? Let the new employees feel the welcome of the company and feel the sense of belonging? Make new employees understand their job responsibilities and strengthen the relationship between colleagues? 5. Training new employees' ability to solve problems and providing ways to seek help

1. Training procedures for new employees

3. Training contents for new employees

1. Pre-employment training (department manager is responsible)

Pre-employment: 8? 5 Welcome letter to new employees (in charge of human resources department) 8? Let other employees in this department know about the arrival of new employees? 5 Prepare office space and office supplies for new employees? 5 Prepare internal training materials for new employees? Designate a senior employee as a mentor for new employees? 5. Prepare the first task assigned to the new employee

2. On-the-job training of the department (in charge of the department manager)

On the first day after arrival: 8? 5. Report to the Human Resources Department and conduct training for new employees (the Human Resources Department is responsible for it) 8? Report to the department, and the manager welcomes new employees on behalf of all employees in the department. Introduce new employees to the employees of the department and visit the World Trade Center? 5 introduction to the structure and functions of the department, and special provisions within the department 8? 5 new employee job description, responsibility requirements 8? 5 discuss the first task of new employees 8? 5 send the old employees to accompany the new employees to the company restaurant for the first lunch

The fifth day after arrival: 8? Within one week, the department manager has an informal conversation with the new employees, reaffirming their job responsibilities, talking about the problems in the work and answering the questions of the new employees. 8? Evaluate the performance of new employees in one week and determine some short-term performance goals. 5 set the time for the next performance appraisal

3 days after arrival? 5. The department manager interviews the new employees, discusses the performance of the probation period for one month, and fills in the evaluation form

on the ninetieth day after arrival? 5. The HR manager and the department manager discuss the performance of the new employees together, whether it is suitable for the current position, fill in the probation assessment form, talk with the new employees about the performance of the probation assessment, and inform the new employees of the company's performance assessment requirements and system.

3. Overall training of the company: (HR department is responsible-irregularly) 8? 5 company history and vision, company organizational structure, main business 8? 5 Company policies and welfare, company-related procedures and performance appraisal 8? 5. Functional introduction of various departments of the company, company training plans and procedures 8? 5 distribution of the company's overall training materials and answering questions raised by new employees

IV. Feedback and assessment of new employees' training 8? 5 On-the-job training feedback form (within one week after arrival) 8? 5 On-the-spot evaluation form of the company's overall training (training day) 8? 5 Company's overall training assessment form (training day) 8? 5 Performance evaluation form for new employees during probation period (3 days after arrival) 8? 5 new employee probation performance appraisal form (9 days after arrival)

V. New employee training materials 8? 5 internal training materials for various departments 8? 5 new employee training instructions 8? 5 company's overall training materials

VI. Implementation plan of new employee training project 8? First of all, publicize the "new employee training scheme" within the company, and let all employees know about this new employee training system and the importance the company attaches to new employee training through various forms. 5 each department recommends its own training lecturer 8? 5 Conduct trainer training for the recommended internal trainers 8? 5. Distribute the information of "New Employee Training Implementation Plan" to each department? All departments began to implement the training plan for new employees in January 23. 5 Every new employee must complete a set of "new employee training" forms 8? According to the number of new employees, the company carries out overall new employee training from time to time. 5. Conduct functional training among departments throughout the company

7. Forms required for training new employees in the department

Form 1: On-the-job training for new employees in the department

(to be filled in by the department in the first week after arrival)

Department:

Last name of new employees. Name:

serial number training content

confirmation (signature of the person in charge)

pre-job training? 8? Let other employees in this department know about the arrival of new employees? 5 Prepare office space and office supplies for new employees? 5 Prepare internal training materials for new employees? 5. Designate a work tutor for new employees

1. On behalf of all employees in the department, the manager welcomes the new employees, introduces them to the employees in the department, visits the World Trade Center

2. Introduce the structure and functions of the department, and the special regulations in the department

3. Discuss the new employees' job description and responsibilities, and discuss the first task of the new employees

4. Send the old employees to accompany the new employees to the company restaurant for lunch on the first day.

5 within one week, the department manager has an informal talk with the new employees, reaffirming their job responsibilities, talking about problems in their work and answering the new employees' questions. Evaluate the performance of new employees in a week. Set the time for the next performance appraisal (3 days later)

conversation record:

Signature of the department manager:

Date:

Form II Feedback Form for On-the-job Training for New Employees

(to be filled in by new employees within one week after their arrival)

Department:

Name of new employees:

a) Have you understood the organizational structure and functions of the department?

yes □ no □

b) have you clearly understood your job responsibilities and job descriptions?

yes □ no □

c) are you familiar with the company building?

yes □ no □

d) do you know all the colleagues in the department?

yes □ no □

e) do you think the departmental on-the-job training is effective?

Yes □ No □

f) Do you know how to ask for help if you encounter problems at work in the future?

yes □ no □

g) have you received enough on-the-job training in the department and ensured that you can complete the task well?

Yes □ No □

h) What can be improved in on-the-job training

————————————————————————

i) In future work, I hope to receive more training in the following aspects

Table 3 Performance Evaluation Form for New Employees during Probation Period

(to be filled in by the department within 3 days after arrival)

Name of new employee:

Department:

Position:

1. Your performance for new employees within one month. Overall evaluation:

excellent--------------------poor.

2. New employees' adaptability to the company:

very good- Excellent-Good-Fair-Poor. 4. Other comments:

Signature of department manager:

Date:.

2. greet and lead v.1.p. guests to the designated room and introduce the room facilities. And hotel conditions;

3. Make V.1.P. guest departure records and implement every detail of VIP reception;

4. decide whether to accept the guest's check and handle the questions and other inquiries about the guest's checkout, and handle them according to the relevant regulations and authorization of the hotel; "

5. Record and handle the work of changing locks and keys;

6. deal with the rooms with errors between the room list reported by the housekeeping department and the reception desk, and lock the rooms in person;

7. Deal with the guest's complaints and solve the problems correctly according to the guest's psychology;

8. Understand the trend of room status on the day and after, and try to participate in the reception work;

9. inspect the inside and outside of the hotel to ensure the normal operation of various functions, and eliminate the preventable disadvantages in time;

1. When talking with guests, you can introduce the hotel facilities appropriately; .

11. Keep close contact with the security department and the reception desk, obtain information and make reports on "accidents" and "patients";

12. Check the alarm room with the security personnel and the engineering personnel;

13. cooperate with the personnel of the finance department to collect the accounts owed by the guests who are still staying in the hotel;

14. In case of emergency, correct instructions must be given;

15. When there is no leader to ask for instructions in case of a dangerous accident, a decisive decision should be made and the guests should be evacuated as necessary;

16. Arrange for the guests who are sick or have an accident to be sent to hospital;

17. Responsible for the handling of lost and found valuables;

18. Need maintenance projects within the Golden Lobby, and urge relevant departments to maintain them in time;

19. do a good job of fire prevention and theft prevention within the scope of this group;

2. reflect the performance of relevant employees and the opinions of guests to the leaders;

21. Insist on recording the events and complaint handling on the day in the duty book every day, and report to the front office manager;

22. Do other work assigned by leaders.

Responsibilities of the front desk supervisor

1. Assist the manager of the front desk department to do the daily reception work, preside over the overall work of the front desk shift and create a good working atmosphere;

2. Attend the supervisor's regular meeting, keep abreast of employees' ideological trends and report them to the department manager, and check and supervise the appearance, organizational discipline, polite language and work efficiency of employees in this department;

3. Be responsible for preparing employee worksheets, reasonably arranging subordinates' work, managing and allocating various consumables used by the department, strictly controlling costs, and timely conveying instructions from superiors;

4. master the reservation situation and the guest situation of the day, and maximize the sale of instant rooms according to the list of arriving and leaving guests on the same day;

5. Check and be responsible for the safety and fire control work of the department, and arrange the reception of key guests and the implementation and inspection of important messages;

6. supervise the escort service, carry out the service procedures, and supervise the inquiry service to meet the reasonable requirements of the guests;

7. Participate in reception work in the front office, effectively solve guest complaints and related problems of the department, and do a good job in coordination and contact with relevant departments;

8. Formulate and organize the implementation of training plans, correctly evaluate the work of subordinates, and keep a work diary;

9. Be responsible for the assessment of subordinate employees;

1. Keep close relationship with the assistant manager in the lobby and the cashier.