Personal calendar in the hotel

I entered the hotel industry from a university intern in 2002, from an unknown three-star hotel to an international five-star hotel now, from a small town in Dongguan to the central business district in Shenzhen now, from a receptionist to a manager on duty now. I have been walking step by step for six years, with bitterness and sweetness. In retrospect, I have mixed feelings. Among them, I gradually realized an old saying, "A gentleman strives for self-improvement." Soon, it will be June 5438+February 2 1, and I have been working for almost six years. Six years ago, I told my mother to let me go out and have a rest. Give me five or six years. I'll be outside if I can. If not, I'll go home. Six years ago, I was full of passion, high morale and high spirits, and actively planned my future; Six years ago, I imagined that in the future, I would wear the exquisite work clothes of the hotel and sit in a beautiful, elegant and romantic western restaurant to chat with guests. Now, six years later, I am the duty manager of Shangri-La, the world's top hotel. It's not easy to think of all this. I have paid a lot, gained a lot, lost a lot and experienced a lot.

On the day of June 5438+February 2 1 2002, a 20-year-old student from Class 2, Tourism and Hotel Management, Department of Economics and Management, Zhengzhou Institute of Light Industry, together with more than 20 other students, embarked on an internship in Sanzheng Group, Dongguan City, Guangdong Province. This student left his hometown for the first time and came to the South China Sea from his hometown in the Central Plains.

I remember that at the beginning of the month, two bosses of Sanzheng Group came to the Department of Economics and Management of Zhengzhou Institute of Light Industry to recruit interns. One of them is Zhang Zong, who wears glasses and speaks very inflammatory. The other is Ceng Laoshi, a little reserved, but he looks friendly and rich. This classmate walked into the meeting room with several other students and participated in the interview together. After sitting down, the bosses asked me to introduce myself. It's this classmate's turn. He blurted out the lines he had practiced several times: "I think I am qualified for this internship opportunity, because first of all, I can speak many languages and I can speak English."

Can speak English; I can also speak vernacular,

I don't know how to speak vernacular; I can speak Japanese, private Japanese. Second, my personality is suitable for the service industry. I am cheerful and outgoing. Third, I have a lot of social practice experience. I have worked as a tour guide ... "After applying, four classes of more than 20 people and more than 200 people passed, with a pass rate of 10%. This classmate happened to see the shortlist, and the bosses wrote "Multilingual Ability" after his name.

When we arrived at Guangzhou Railway Station and walked out of the station, the students were all wearing thick coats. When they saw some local people even wearing short sleeves, they felt hot, so they took off their coats. Teacher Fu Jialin took her classmates to meet someone and finally found them. However, the name of the school was written wrong on the cardboard. Anyway, it is not the correct "Zhengzhou Institute of Light Industry". The driver who picked up the students spoke Mandarin with a strong Cantonese accent and connected them to the bus. Along the way, I don't know which radio station is playing on the bus broadcast. What's that called "Speak Your Love Bravely", mistress. On the way, the wooden driver finally said something. He didn't understand it for the first time and said it again. It turned out that he said, "Which one of you has to pee?" The unpretentious question of "I will stop" made a car full of college students and teachers silent for a long time ... Finally, we arrived at Lianhua Lake Resort in Qiaotou Town, Dongguan. We got off the bus and went into the dormitory, which is on the fifth floor. It's strange to see curtains on the uneven bars bed. Later, I learned that people who work outside have only a little privacy, so they should be protected. Soon after I entered the dormitory, I was idle and chatting with my classmates. It happened that the monitor came to this classmate's dormitory and heard several gunshots. This classmate joked: "This is Dongguan 2 1 salute to welcome us!" Everyone smiled at each other. Next, I arranged for my classmates to eat. They went to the canteen on the first floor to eat, ate and made soup. Originally, Cantonese people have been eating rice with them, and most of those soups are salty. At first, this classmate was not used to it. But eating rice every day, this classmate is very excited. He liked rice very much since he was a child, so that when he was a child, his grandmother said he would be born in the south. After dinner, led by a taciturn housekeeper (because the hotel leader said to pay attention to safety), the students walked out of the hotel for the first time, went to the downtown area of the town and bought necessities. In the evening, this classmate lay in bed, and he began to imagine his future, dreaming of becoming a manager in the future, sitting in a western restaurant, drinking coffee, listening to beautiful background music and watching the beautiful scenery outside the glass. ...

The next day, 10 induction training began. Director of Housekeeping, Manager of Housekeeping Department Qu, Senior Assistant Manager Zhang, Director of Marketing Department, Director of Catering Department Tang, Director of Entertainment Department, Manager of Human Resources Department and other department heads introduced the general situation of each department to us respectively. General manager Huang also came to see us and talked with us. Mr. Huang wears glasses and his skin is a little dark. Then, the hotel leaders let the students introduce themselves, tell them the departments they want to go to, and let each department start selecting people. The student almost repeated what he said in the previous interview, saying that he wanted to be a bellboy at the front desk. The next day, I learned that I was really selected by manager Zhang at the front desk and asked him to be the front desk receptionist. I was still confused at the time. Why not let him be a waiter and earn some tips? Later, I learned that Manager Zhang thought it was too wasteful for this classmate to be a bellboy, so he might as well be a receptionist. Some students listened to the passionate speech of Zou, manager of the Home Economics Department, and said that college students should actively start from the dirtiest and most tiring jobs, so they have a greater chance, so they signed up for the Home Economics Department and even went to work as PA. At the same time, on this day, students from Xi 'an Xijing University also joined our training team, and their participation made more like-minded friends in their future internship life.

On the third or fourth day, a female director of the personnel department of Sanzheng Banshan Hotel in Zhangmutou Town, Sanzheng Group came here with a smile and kindly said to the students that I was late, so I chose several students and took them to Zhangmutou, which is 2 hours' drive from Qiaotou Town. These days, the students began to feel the local differences slowly. The weather here sometimes clears up soon after the rain, and it rains soon after it clears up. Winter is a bit like the end of summer in the Central Plains. The locals speak strangely with a Cantonese accent, especially the boss of the staff kitchen. The local people also look different from my Zhongyuan people, with round noses, deep eye sockets and small heads, as if they had never grown; You can receive local TV programs from Pearl TV Station and Jade TV Station in Hong Kong, all of which are in the vernacular, and their ratings in the local area are extremely high. At the same time, those students from Xijing University have also become the topic of these students. What's more, both the woman and the man have objects, but they are still together, saying that they are temporary contacts; Why do hotel employees say that college students are all Xi people, which makes people very angry. We are from Henan and have nothing to do with Xi. From then on, students from two different places began to compete with each other.

Finally, it's time for work. On June 65438+1 October12003, this classmate started his hotel work. He just came to the front desk and sat to serve the guests. The staff sat at the reception desk and served the guests with a DOS computer. This classmate's career initiation teacher (new teacher) is a Hunan girl. His name is Fang. She is not tall and wears small glasses. She smiled very sweetly and kindly. She taught the classmate patiently and carefully. This classmate sometimes plays jokes on her, and the two sides are very harmonious. After work, Fang said that her boyfriend is also a hotel. They are getting married, and they all need to quit their jobs and go home for a wedding. The classmate asked. There is also a receptionist named Ahua, a Guangdong woman, who speaks frankly and is very interesting. This classmate learned a lot of Cantonese from her, but she resigned after a short time. Later, Mo Yilin, the receptionist who was absent from work these days, came back. She is a woman from Guangxi. She has a good figure and can speak Cantonese. After she came, Fang stopped teaching this classmate, so Director Mo took him personally. I remember one time this classmate drank too much and asked Director Mo for leave. Director Mo readily agreed that he was a reasonable leader. On another occasion, Director Mo suggested to this classmate that you should not always be so elegant, okay? At work, this classmate slowly discovered that hotel guests come from all over the world, including Hongkong customers, Taiwan Province bosses, Japanese engineers, European and American white-collar workers and everyone.

20 12, 12, 2 1 February, time flies. This classmate is 30 years old, married, with a dear wife and lovely daughter. Looking back on himself ten years ago, he is particularly tasteful. This decade is very important for him, because it is-

Say goodbye to the student days, integrate into the society, and feel the complex and rich ten-year society.

Join the hotel industry, be firm and determined to be a hotel professional manager for ten years.

Ten years of ups and downs, coming back to life, looking forward to the same, always forge ahead.