Methods and skills of communication between hotel managers and employees

In a hotel, if a quarter of employees are tired of their work, half of them can barely get by, and only 25% of them are enthusiastic about their work. Imagine that this hotel has the potential for further development? Maybe you don't think your hotel will be like this at all.

But in fact, some factors, such as poor communication with leaders, or feeling that the hotel doesn't care about itself at all, are really hurting the morale of employees and eroding the development potential of the hotel.

As hotel managers, we should face up to these factors and strengthen heart-to-heart talks with employees. Because by talking with employees, misunderstandings and ideological obstacles can be eliminated and mutual understanding, unity and enthusiasm for work can be achieved.

Heart-to-heart talk is an activity of exchanging ideas, understanding and deepening feelings between managers and employees, and it is the most direct and friendly way of communication.

However, in order to achieve tangible results, hotel managers must master the skills of expressing the truth, that is, the art of heart-to-heart.

The art of heart-to-heart talk is an invisible but infectious working method. In order to master the art of heart-to-heart, hotel managers must follow the inherent laws of heart-to-heart activities.

As a hotel manager, if you want to talk with employees, you must have the sincerity to help employees and care about their feelings. With this sincerity and affection, we can have a heart-to-heart conversation with employees, and what we say can impress and influence employees like spring breeze and drizzle.

In the concrete heart-to-heart, we sincerely ask managers not to put on airs, not to favor one over the other, but to treat them equally. Always consider problems from the perspective of employees.

In this way, managers often find that different angles, different situations, different methods and starting points to understand the problem, and different conclusions are drawn.

Therefore, only by talking with employees sincerely and making friends with them can we truly understand their inner world, so as to educate and guide employees timely and accurately.

Choosing a private time-space heart-to-heart conversation is carried out in a certain environment with the help of a certain time. Some hotel managers are used to calling employees to the office to talk at work.

As we all know, in the office, employees' hearts are mostly closed, and neither well-intentioned preaching nor shop rules and regulations will produce good results.

Therefore, the heart-to-heart conversation should be conducted at a relatively private time and the place should be avoided as much as possible. Such a choice of time and space will not make employees feel the sense of work communication. When employees are in a natural environment or a relaxed environment, it is naturally easier to communicate.

Listen patiently and understand the situation. In order to find out the reason, as a manager, you must listen patiently when talking with employees.

When listening, you should generally talk less and listen more, and don't interrupt each other. Try to make the conversation easier, make the staff feel comfortable and eliminate formality; Show interest in listening, not indifference and impatience;

Try to eliminate external interference; Consider problems from the standpoint of employees and show sympathy for employees; Control your emotions, stay calm, and don't argue with employees; Ask questions to show that you are fully listening and understanding; Don't care about the severity of employees' tone, and don't care about whether employees' opinions are reasonable.

End the heart-to-heart conversation in a positive way. At the end of the heart-to-heart conversation, the manager should get up, or hold the employee's hand, or pat the other person on the shoulder, and say "all the problems can be solved, which is really gratifying" or "it's very hard, let's do it well" in a cordial and sincere tone. This can make the heart-to-heart conversation more perfect and effective.