Traditional Culture Encyclopedia - Hotel reservation - What qualities should he have as a grass-roots manager?

What qualities should he have as a grass-roots manager?

One is their own quality, and the other is their ability to work. First of all, grass-roots managers should have the following basic qualities:

Proficient in business. The main criterion for selecting foreman from ordinary employees is that employees are familiar with their jobs and proficient in business. Only in this way can we give correct guidance to employees in our daily work. After the new employee arrives at the post, he can help the new employee adapt to the post operation requirements as soon as possible in accordance with the operating specifications.

Decent style. Grass-roots managers should be decent, first of all, they should abide by the basic requirements of professional ethics, love their jobs and respect their work, and establish the service concept of "customers are always right". The benchmark should be clear between public and private, not greedy and not occupying, giving up one's duty and having the spirit of ownership. At the same time, I should be a model to abide by the hotel system. What employees are required to do, employees need to do first. Treat employees equally in daily work.

Good at learning. The study here mainly refers to learning the rules and regulations of the hotel, the internal assessment standards and requirements of the department, and the advanced operation methods and experiences of other hotels. Only by learning well can we correctly implement the management intention of superior leaders and correctly exercise management power.

Improve literacy. We should constantly improve our civilized quality in the practice of work and study. We advocate reading more books, learning to speak Mandarin and having social dialogues in English. Meet the needs of three-star hotels to receive guests internally and externally.

Second, grass-roots managers should have certain management ability.

Our employees are young and don't have enough work experience! Life experience and social experience. Entering the hotel as a group, after a series of training and education in various rules and regulations, they have learned the rules and defined their responsibilities. However, the hotel's strict procedures, standardized operation and strict reward and punishment system have put them under great pressure. How to relieve various pressures and create a relatively relaxed and harmonious environment for them is also something that managers should consider. Therefore, grass-roots managers should "care about employees' lives and pay attention to working methods" when doing management work. Grass-roots managers should show their management ability in management work, and should do the following:

First, when strictly implementing the system, all employees should be treated fairly, justly and equally. In the strict implementation of rules and regulations, we should not only be referees who correct employees' mistakes at any time, but also help employees find out the factors of failure from their mistakes enthusiastically and sincerely, and learn from them to improve their coaches.

Second, we should implement the system without mercy and show good feelings to people. When employees make a list of mistakes, grass-roots managers should help the employees who make mistakes to analyze the reasons for their mistakes and care about their difficulties from an objective reality.

Third, we should pay attention to unity. Employees are your subordinates, so pay attention to uniting them to work together. Special attention should be paid to uniting and working with people who disagree with us. This is a question of self-cultivation and a good working method. Pay more attention to and discover the advantages of employees at work, and don't just compare your own advantages with employees' shortcomings. This is also the quality and level that a good grass-roots manager should have.

The fourth is to care about employees' ideas and often talk with employees. If you get along well with your subordinates, you can be sure that when you assign tasks, they will gladly accept them and work hard to complete them. As an employee, I hope to make friends with the leader, and I also hope that the leader can pay attention to him and care about him. Therefore, grass-roots managers should learn some psychological knowledge, be a conscientious person and care for their subordinates. Only by caring and understanding employees can they understand and respect you and support your work.

Fifth, we should pay attention to exerting our own personality charm. A person with positive work, decent style, kindness to employees, energy and integrity can unite people around him to work together with his own personality and charm.

Let's constantly improve our management level in our work practice and be a qualified grass-roots manager.