What are the contents of etiquette training?

The content of politeness and etiquette training is as follows:

1. Appearance and grooming: employees are trained to maintain good personal hygiene, dress neatly and appropriately, have a clean and tidy face, and have a generous hairstyle.

2. Appearance: Train employees to maintain correct standing, sitting and walking postures, and avoid indecent postures such as hunchback and cross-body postures, especially making loud noises or swearing in public places.

3. Common etiquette: including how to shake hands correctly, bow, open and close doors, serve tea, etc.

4. Introduction etiquette: including how to deliver business cards correctly, introduce yourself, etc.

5. Telephone etiquette: including how to answer the phone correctly, make calls, etc.

6. Meeting etiquette: including how to properly participate in meetings, speak, etc.

7. Social etiquette: including how to interact with others correctly, eat, etc.

8. Service etiquette: including how to treat customers correctly, provide quality services, etc.

9. Foreign-related etiquette: including how to correctly interact with foreigners, paying attention to the details in international exchanges, etc.

10. Communication skills: including how to listen, express, give feedback correctly, etc.

The importance of courtesy and etiquette training:

1. Improve personal quality: Through training, employees can better understand and master the knowledge and skills of courtesy and etiquette, and improve their own quality and accomplishment. , enhance self-confidence and self-esteem, and better adapt to the needs of social interaction.

2. Create a good image: In business situations, every move of employees represents the image and reputation of the company. Through training, employees can learn how to interact with others in a decent and standardized manner and create a good image and reputation of the company.

3. Promote interpersonal relationships: In social interactions, politeness and etiquette are a reflection of mutual respect, friendliness and understanding between people. Through training, employees can better understand and apply knowledge of courtesy and etiquette, establish good interpersonal relationships, and increase connections and resources.

4. Inheriting cultural values: Courtesy and etiquette are an important part of the traditional culture of the Chinese nation. Through training, employees can better understand and inherit the traditional cultural values ??of the Chinese nation, and enhance cultural confidence and identity.