Please feel free to answer the phone of the hotel.

The hotel's phone call may be to remind you of something.

Telephone is becoming more and more popular and important in people's lives, especially in hotels. A phone call may be an appointment for a banquet, a tour group or a large business meeting. If you don't answer in time or make mistakes in answering, it will cause economic losses to the hotel.

A phone call may also be an unannounced visit to the quality of hotel service, or a visit by an important guest. If you ignore the telephone, it may have an irreparable impact on the reputation of the hotel. In normal business reception, many hotels receive complaints from guests because of their poor attitude in answering telephone service, which damages the image of the hotel and affects its operating efficiency.

The telephone answering standard not only reflects the mood, cultural accomplishment and politeness of each receiver, but also reflects the quality of the entire hotel staff. Therefore, no matter which position, in the telephone answering service, we must be timely and accurate, and pay attention to language skills!