Novice teaching of computer operation course at hotel front desk

Hotel front desk computer operation tutorial novice teaching is as follows:

Hotel front desk is the key link of hotel service, and it needs to master computer operation skills skillfully. This paper will introduce the basic knowledge and skills of computer operation at the front desk of the hotel in detail, including check-in, check-out, customer information management and room state management, and provide corresponding suggestions to help novices better adapt to the work at the front desk of the hotel.

Check-in is one of the most important tasks at the front desk of a hotel. After the guest arrives at the hotel, the front desk staff needs to check the guest information, such as name, certificate type, certificate number, etc., and then input it into the system to complete the check-in registration. To operate on the computer, you can use the hotel management software or reservation system, and input relevant information according to the system prompts.

Checking out is another important job of the hotel front desk. When the guest checks out, the front desk staff needs to check the guest information, confirm the check-in time and check-out time, calculate the room rate and go through the check-out procedures. Operating on the computer, you can use the hotel management software or reservation system to complete the check-out procedure according to the system prompts.

Customer information management is one of the important tasks of hotel front desk. The front desk staff need to record the basic information of the guests, such as name, contact information, check-in preference, etc. In order to provide better service for guests. To operate on a computer, you can use hotel management software or customer information management system, and input relevant information according to the system prompts.

Room state management is one of the important tasks of hotel front desk. The front desk staff need to update the room status in real time to ensure that guests can check in in time. Operating on the computer, you can use the hotel management software or the room status management system to update the room status according to the system prompts.

Hotel management software is an essential tool for hotel front desk work. Common hotel management softwares include Opera, Lv Yun and Neusoft. These softwares can help hotel front desk staff complete check-in and check-out, customer information management, room status management and so on. It is recommended that the hotel receptionist master at least one hotel management software.

Reservation system is one of the important tools for hotel front desk staff. Through the reservation system, guests can book rooms in advance, and the hotel front desk staff can arrange guests to stay in time. Common booking systems include Ctrip, Qunar and Meituan. It is recommended that the hotel front desk staff master at least one reservation system.

Hotel service etiquette is one of the basic skills that hotel front desk staff must master. Good service etiquette can improve the satisfaction and loyalty of guests. It is suggested that the front desk staff learn the basic knowledge of hotel service etiquette, such as polite language, smiling service and paying attention to customer needs.

Computer operation at hotel front desk is one of the basic skills of hotel service, which is very important to improve service quality and efficiency. By mastering the basic computer skills, the front desk staff of the hotel can better complete the check-in registration, check-out processing, customer information management, room status management and so on.

At the same time, learning hotel management software, reservation system and hotel service etiquette can further improve service level and work efficiency.