Materials of outstanding deeds of outstanding catering employees

Materials on outstanding deeds of outstanding catering employees

Whether in school or in society, everyone is often exposed to materials on their deeds. Materials on their deeds can promote typical figures and guide good atmosphere. role. Want to draw up story material but don’t know who to ask? The following is a list of outstanding deeds of outstanding catering employees that I have compiled. It is for reference only. Let’s take a look.

Outstanding deeds of outstanding catering employees 1

Since this time as a catering waiter, I have changed my negative thinking that working as a catering waiter has no future; I have established the idea of ????doing a job and loving a job. We know that whether a person makes a difference does not depend on what profession he is engaged in, but on whether he does his best to do the job he is engaged in. Equipped with my will to work and corrected my work attitude; I know the qualities that a successful waiter should have, thus enhancing my awareness of work. I am determined not to do it, but to be an ideal, moral, knowledgeable and competent person. Disciplined and qualified waiter

I learned the principles of serving guests; the procedures for serving guests; the working rules during service; the procedures for serving dishes at banquets; the skills of holding trays and the pace of walking; the steps of setting up and setting up the table. Precautions; key points in changing ashtrays; precautions in ordering, writing menus, canceling dishes, and techniques for selling dishes; basic methods and procedures for serving drinks and general knowledge of drinks; handling customer complaints and responding to service emergencies Skills; preparations for restaurant opening and closing precautions as well as various service etiquette, catering hygiene knowledge, fire protection knowledge, etc. It laid the foundation for me to become an excellent waiter.

In this part-time job as a waiter, I summed up what it takes to be an excellent waiter.

Love your job: When you love your job, you will do your job happily and more easily. We want diners to receive health, energy and good service. You can make ordinary work extraordinary. The people that companies need most are people who love their work. Materials of outstanding deeds of outstanding catering employees 2

Time flies, and the six-month internship is over in the blink of an eye. What we have is not only the sigh of the passing of time, the affirmation of our persistence and hard work, but also the emotion of learning things that we have not been exposed to in school.

Thanks to the School of Hotel Management and Guangzhou Sofitel Lihao Hotel for giving me this opportunity, which gave me the opportunity to know and understand the working environment and the professional nature of the hotel industry. This half-year internship allowed me to master the operation process of the catering department and catering service skills, improve my ability to analyze and solve problems, establish good professional ethics and service awareness, and also cultivate my hard-working spirit; Face setbacks bravely with a strong smile, do not run away, and look for solutions to problems rationally; constantly improve your ability to communicate and adapt to others, and expand your interpersonal network.

My internship position is as a waiter at the Le Xuanhua Chinese restaurant in the hotel. During the 6 months at Le Xuanhua, I felt the power of this team. The brothers and sisters of Le Xuanhua taught me a lot of. Materials of Outstanding Deeds of Outstanding Catering Employees 3

For a hotel, service is the foundation of image, the way to compete, and the source of wealth. For employees engaged in the hotel industry, it is even more important to cultivate a sense of quality service. The internship for more than a month has indeed improved our service awareness. Standing from the customer's perspective and considering the interests of the customers are the most basic requirements and the source of providing high-quality services. Spirit is seen in the details, and kindness is seen in the small things. The hotel must serve attentively, carefully observe the guests' actions, listen patiently to the guests' requests, sincerely provide sincere services, pay attention to the emotional exchanges during the service process, and create a relaxed and natural The atmosphere makes the guests feel that every smile, every greeting and every service of the service staff is from the heart, truly reflecting a unique kind of attention. The guests are not professionals, but free people who pursue enjoyment, and they are face-loving people with a sense of superiority. Therefore, they are often self-centered, their thinking and behavior are mostly emotional, and their evaluation of hotel services is often very subjective, that is, they judge based on their own feelings.

In service, smile is the most vivid, concise and direct welcome word, and also the best "weapon".

Sometimes when faced with an unreasonable customer, don't try to argue with him, but use your smile and patience to impress him. In fact, no one is a sage, and no one can make mistakes. Guests may not always be right. However, as long as you overcome the "can't figure it out" and "psychological barriers", put the guests first and serve the guests consciously and enthusiastically. In service work, the guests are treated as "emperors", and the guests can also be satisfied. In the relationship between colleagues, smile is also the best communication tool. Sometimes a knowing smile can eliminate the strangeness between each other and shorten the distance between colleagues.

Provide guests with personalized services, pay attention to the needs of each guest, and try to meet their needs. During the internship, I worked hard to: when I see children among the guests, I immediately bring bb stools and bb bowls to facilitate the guests and children to eat; when the guests put their coats on the chairs or put their handbags on the chairs, they immediately help the guests put on their suits. This ensures the safety of the guests' belongings and makes them feel more at ease when dining; brings shawls for guests with less clothing to make them feel warm... Many things are very small, but when done well, the guests will always be very satisfied. Show an approving smile.

Remembering and using guests’ names, especially those of regular customers, can make guests feel valued, thereby increasing satisfaction. There are many regular customers in the coffee shop, including Mr. Li from Hong Kong, who comes here for breakfast every morning. I didn’t know it at first, but he didn’t seem very happy when I called him “sir” when I poured him coffee. The old employee told me that he was a long-term resident of the hotel and a frequent visitor to the coffee shop. Everyone knew him. Only then did I know why he was unhappy. Later, every time I saw him, I would take the initiative to say hello: "Mr. Li, good morning!" He would look happier. Not only should you remember the names of your guests, but you should also pay careful attention to their different needs. Some guests don’t like to drink the coffee we prepared in advance but want fresh coffee. There are two tables of regulars like this in the E area. After understanding their hobbies, I take the initiative to make fresh coffee every time I see them coming for breakfast. , they will be surprised and happy, and they will also say "thank you" more. There are many things that I only knew roughly when I was studying in books, and I didn't realize its importance until I actually used them. Combining theory and practice is also the original intention of the college to arrange internships.

Some insights: Internships are also a way for us to understand society and truly enter society. During the internship, we have to handle different relationships, the relationship between superiors and subordinates, the relationship between colleagues, the relationship with guests, etc. Many of them are not as simple and direct as we were in school. It is very important to adjust your mentality. College students like us, who are called the "proud sons of heaven", are subject to a lot of constraints in the hotel, do so much physical work every day, and sometimes have to "suffer". It is indeed very tempering. state of mind. But after going through it and experiencing it, my mind will be much broader, and my perspective on problems will be more realistic.

Summary: The internship has come to an end. This internship has given us a better understanding of the hotel, cultivated our sense of service, and learned many things that cannot be learned in books. It will be helpful in choosing a career in the future. ;