What's the difference between front desk reception and front desk reception?

The difference between front desk reception and front desk reception is: different jobs, different requirements and different work scope.

First, the job is different.

1. Reception in front of the hotel: receive the guests who stay in and answer the questions of the guests who live inside and outside the hotel.

2. Front desk reception (reception desk): mainly responsible for customer visits, registration, telephone transfer, etc. Welcome guests, judge guests' intentions, handle reception, go through relevant formalities, answer the phone and pay a return visit to common problems.

Second, the requirements are different.

1, hotel reception: dealing with money, emphasizing honesty, strong sense of responsibility, skilled use of office software and cashier related equipment.

2. Reception at the front desk: fluent and standard Mandarin, strong language expression skills, good communication skills, lively and cheerful, articulate, and know basic reception etiquette.

Third, the scope of work is different

1. Reception in front of the hotel: it is the exclusive post of the hotel.

2. Front desk reception: the scope of work is wider, including hotel front desk reception.