Responsibilities of the usher

Responsibilities of the usher 1 1. Preparation

1, keep the elevators, equipotential areas and public passages clean, and put the green plants in order;

2, cleaning, mopping the ground at the gate, completes the facade hygiene and the third floor welcome room window glass hygiene and ground hygiene;

3. Wipe the welcome desk, glass doors, murals, fauteuil chairs, benches and decorations. ) and honor cards; And check whether the mineral water and disposable cups, publicity materials and decorative paintings required by the guests are standardized;

4. Prepare the fully folded enterprise newspaper and reservation card at the designated location;

5. Check whether the walkie-talkie used can work normally.

6. Understand the customer's situation on that day and check the ordering situation; Communicate and coordinate with floor foreman.

7. Before dinner, the usher on the first floor should stand in the designated position with a walkie-talkie and wait for the arrival of the guests. Stand up straight, don't rely on anything, naturally cross your hands in front of your abdomen, and keep a good smile, posture and high spirit.

Second, the leadership seat

1, guests come, take the initiative to meet, bow and greet warmly; "Welcome to * * *", and ask the guests for meal information, such as "Sir or Miss, do you have a reservation? How many people? " Help guests hold down the elevator button; As soon as the guest entered the elevator, he said loudly, "Please go to the third floor and have a good meal!"

2. The greeter on the first floor will inform the greeter on the third floor of the guest's dining information in time, and the greeter on the third floor will stand at the elevator entrance when the elevator opens and give a welcome speech; "welcome"

3. When guiding the guests, the usher should walk on the left side of the guests, keep a distance of about 1 m, and introduce the restaurant's characteristics or corporate culture to the guests in a timely manner); Ask the guests if they need to open a private room, and if so, introduce the charges of the private room in time;

4. When arranging guests' seats, sit down according to the number and requirements of guests;

5. Pull the chair to give up your seat, gently pull the back of the chair with both hands, then hold the right hand firmly and greet the guest "Please sit down". If there are children, take the initiative to send them to the BB stool;

6. When the guest's personal belongings need to be placed, he should take the initiative to consult the guest, put the items in a place that does not affect walking, and set up a coat cover for the guest;

7. Give the customer's dining information and requirements to the counter attendant;

8. After at least one guest is seated, he can leave only after handing over to the waiter clearly.

9. Several groups of guests arrive at the same time. Please take your seats one by one and greet the waiting guests.

Third, the service when guests are equal.

1, the restaurant is full, the guests are here, do a good job of explanation and settlement, and provide mineral water for the guests; And arrange meals for guests in the order of registration;

2. When the guests who have reserved seats fail to come over within the time limit, they should inform the leaders to deal with them in time so as to decide whether to reserve seats;

During meals, ushers should always keep the door area and reception desk clean and hygienic.

Fourth, bid farewell to Fujian

When the guests leave the restaurant, the usher bows 30 degrees to the guests, says farewell words such as "Thank you for coming, take care, and welcome to visit next time", and sends newspapers or reservation cards. If a packed guest takes the initiative to carry it for the guest.

Job responsibilities of usher 2 1. Be responsible for sending guests off politely and guiding them well;

2. Inform the regional director or waiter so as to provide timely customer service;

3. Master the location of all facilities in the hall and do a good job of correct seating; Guide guests to different areas according to their needs;

4, assist the lobby manager is responsible for accepting the guest's reservation phone;

5. Responsible for storing consumer clothes, umbrellas and other items;

6. Be responsible for recording the opinions, suggestions and complaints of familiar guests, and report to the immediate superior in time;

7. Complete other tasks assigned by superior leaders.

Greeter 3 job responsibilities 1. Be responsible to the sales supervisor and accept supervision and assessment.

2. Understand the reservation of the table on that day and the kitchen and service work required for the floor.

3. Accurately grasp the seat reservation situation at each time, accept all kinds of reservations according to relevant requirements and notify relevant personnel in time.

4. Effectively grasp customer information and report to the business supervisor in time.

5. Assist the supervisor to establish customer files, standardize their own behaviors, pay attention to gfd, behave in a dignified manner, and be a good representative of the hotel image.

6. Responsible for cleaning the work area and keeping the environment clean and beautiful.

7, responsible for dining guests with seats and farewell work.

8. Answer guests' inquiries about dishes, services and facilities. Pay attention to collecting guests' opinions or suggestions on the hotel.

Job responsibilities of usher 4 1. Maintain correct appearance and behavior at work, and the service language should meet the requirements of the resort.

2. Greet the guests with a smile, and provide the service of closing the car door and hall door for the guests, leaving a good impression on the guests.

3. Actively help the old, weak and disabled guests and provide necessary services.

4. Help guide the traffic in front of the door, be familiar with the taxi business, and help the guests call a taxi.

5. Assist the bellboy to load, unload and carry luggage for the guests.

6. Assist the security guard to do a good job in the safety inside and outside the hall, report the problems in time, and manage the responsibility system of the hotel welcome post.

7. Cooperate with relevant departments to be responsible for the sanitary conditions and equipment in the post area, and report any problems found in time.

8, strive to complete the task assigned by the foreman, obey its command, and accept its supervision. Maintain good relations with superiors and colleagues, and create a harmonious working atmosphere.

9. Take care of the umbrella stand in front of the door, put it at the door in rainy days and put it away in sunny days.

Job responsibilities of usher 5 1. Dress according to the regulations, keep clean and tidy, go to work on time, and obey the instructions and arrangements of the manager;

2. Do a good job in the health work in the responsible area;

3. Grasp the customer situation, accept the reservation and arrange to stay in Taiwan;

4. Warmly greet the guests, guide them to the right seats, help pull the chairs to give up their seats, and memorize the names of regular customers and VIPs;

5. Pay attention to introduce the restaurant to each guest, so as to improve the visibility of the restaurant;

6. When the teahouse is full, politely explain to the guests and advise them to wait. At the same time, register the guest's name in the record book, arrange the guests to sit in the waiting area, and issue equal cards.

7. Answer the questions raised by the guests about the teahouse facilities, collect the suggestions of the guests on the teahouse after dinner, and report to the superior leaders in time;

8. Record the number of people who drink tea;

9. Participate in various training activities organized by teahouses;

10, consciously abide by the rules and regulations of the teahouse;

1 1 to complete the work assigned by the superior;

Job responsibilities of usher 6 Job responsibilities:

1. Accept different forms of room reservation such as telephone, fax and internet, and input the reservation information into the computer and convey it to relevant departments and posts;

2, in a timely manner in accordance with the working standards and procedures for scheduled changes, cancellation and other data processing;

3. Check in for the guests, arrange rooms, and meet the reasonable needs of the guests as much as possible;

4, keep the front desk clean and tidy, check whether the required forms, stationery and promotional materials are complete, and report to the front desk foreman;

5. Carefully check the guest information entered into the computer in the previous shift, and timely and accurately enter the guest information on duty;

6. Assist the cashier at the front desk to check out the guests;

7. Complete other tasks assigned by the manager.

Requirements:

1, good image and temperament, age 18-28 years old;

2. College degree or above, 1 year relevant working experience, secretarial, administrative and other related majors are preferred;

3, strong sense of service, skilled use of computer office software;

4. Have good coordination and communication skills, have a sense of responsibility, be lively and cheerful, and have affinity;

5. Mandarin is accurate and fluent;

6. Have a certain knowledge of business etiquette.

Responsibilities of the usher 7 1. Responsible for cleaning the welcome hall and waiting restaurant.

A. Before each meal, the floor and tableware hygiene of reception hall and waiting restaurant must be thoroughly cleaned.

B. Pay special attention to the flowers and other decorations in your area.

2. Greet the guests warmly and politely, guide the guests to the right position according to the different requirements of each table, and help pull the chair to give up the seat.

3. Be responsible for receiving the menu of the warehouse management department and distributing it to every front desk attendant when guiding customers to sit down.

4. Be familiar with all the service items in the store and the marketing policies of the day, and be able to answer all kinds of questions for the guests accurately and fluently.

5. Answer all calls, make a record of telephone reservation, and accurately notify the front desk clerk in the reservation area or room before the market opens.

6, record the visit on duty, need to inform the information, to give accurate transmission through information transmission.

7. Do a good job of customer service in the waiting restaurant.

A. Do a good job of pouring and refilling tea for customers waiting for meals.

Timely issue waiting cards to waiting customers and make registration.

C. After receiving the "Return Notice" from the front desk attendant, guide the customers waiting for meals to take their seats in turn according to the number of people at the front desk.

8. Do a good job of receiving, delivering, accurately and timely mail and newspapers in the store.

9, do a good job of finishing after dinner, according to the customer's comments and dining information, make a record of returning to Taiwan, write a summary of the day, and hand it over to the competent manager before signing off.

10, obey the duty arrangement and temporary scheduling of the competent manager.

The duties of an usher. Responsible for the reception and reception of tea guests.

2. Polite expressions, honorifics, smiling faces welcome, take the initiative to ask the guest about the quantity of tea, whether there is a reservation, and smile goodbye when the guest leaves.

3. Ask the guest about the seat requirements and opinions. When the teahouse is full, you should patiently explain to the guests and make equal arrangements.

4. When making a telephone reservation or a guest comes to make a reservation, fill in the reservation book accurately and repeat it to the guest.

5. Remember names, habits, hobbies, etc. Regular customers make guests feel at home.

6. Be familiar with the facilities and service functions of the teahouse and answer the guests' questions at any time.

7. Participate in the preparation before meals and finish the work after meals.

Job responsibilities of usher 9 Job responsibilities:

1, to introduce the basic situation of the company and the securities market to customers; Introduce the company's relevant laws, regulations, departmental rules, self-discipline rules and relevant regulations to customers; Introduce the basic knowledge of securities investment;

2. Introduce and sell the company's products and services to customers, and establish business relations between marketing customers and the company;

3. Introduce the business processes such as account opening, transaction, fund deposit and withdrawal, product and service acquisition or purchase to customers;

4. Conduct customer maintenance;

5. Recommend securities brokers for business organizations; Provide business guidance and management to securities brokers according to the arrangement of business institutions.

Qualifications:

1, full-time college degree or above, major is not limited (major in economics, finance and management is preferred);

2. Good health, integrity, honesty and trustworthiness, cheerful personality, high sense of responsibility and professionalism, and good communication skills and teamwork awareness;

3. Have strong market development ability and be able to independently develop and maintain customers;

4. Experience in banking and securities industry is preferred.

Responsibilities of the usher 10 1. Use service honorifics, greet guests with a smile, ask customers' numbers actively, and thank customers with a smile when leaving the restaurant. The duties of hotel receptionists.

2. When booking by telephone or others, the reservation book should be filled in accurately and repeated by the customer.

3. Remember the names, habits and likes of frequent customers as much as possible to make customers feel at home.

4, familiar with the hotel service facilities, in order to answer customer inquiries.

5, responsible for public health within the scope of examination and approval.

6. The usher should know the menu and reservation of each meal and be familiar with all the banquet halls, tables and seats in the restaurant.

7. Neat and beautiful, polite and enthusiastic, stand at the door of the restaurant 30 minutes before eating and welcome customers with a smile.

8. When the customer arrives, smile when he is 3 meters away from the customer, 1.5 meters away, bend down to say hello, bow 30 degrees, and gesture to show that you have come in, and help the customer store clothes, hats and other items.

9. The usher leads the guests to their seats: When the customers enter the restaurant, the first usher (customer) gives a greeting speech to the customers, asks about the customers and arranges corresponding seats according to the number and requirements of the customers, and then gives them to the second usher (service desk attendant). When the waiter meets the customer, he first gives a welcome speech, pulls up the chair and offers his seat (generally the same as the first greeting), then delivers tea and towels to the customer, and then puts down the mouthpieces, chopstick sets and multiple seats according to the customer's situation.