How to distinguish the ranks of hotel employees from low to high, and what positions or ranks are there. Such as Marriott, Hilton and Intercontinental.

Post grades of employees: intern level 9, ordinary employee level 8, supervisor level 7, duty engineer level 6, deputy director (deputy chief engineer) level 5 (can enjoy personal use), director level 4 and general manager level 3.

Public * * * area cleaning, internship catering service post, front office training manager, Chinese and western restaurant waiters, western restaurant managers and deputy managers, catering department training manager, western restaurant operators and food delivery staff, room attendants and floor attendants, banquet waiters. The basic salary, commission and bonus shall be settled separately at the end of the month.

Extended data:

management mode

The ultimate goal of hotel management is to efficiently coordinate and allocate all kinds of resources inside and outside the hotel to provide customers with the most satisfactory and defect-free service.

As a result, some hotel managers lamented that "system management is not as good as on-site management", and some hotels advocated "replacing system management with walking on-site management". On-site management is efficient, but the negative consequences are: the management system that the hotel has made great efforts to establish is a mere formality, and the main managers of the hotel are stuck in specific trivial matters, and finally neglect to consider the development plan of the enterprise, which leads to strategic mistakes of the enterprise to some extent.

Management mechanism

Modern and efficient hotel management system design must establish a mechanism based on problem management, that is, the mechanism of raising, studying and solving problems, and put forward the most typical problems in hotel management and solve them systematically in the system design.

management level

Problem management is a management mode of solving problems step by step by constantly asking questions. In fact, problem management has always existed in the practice of hotel site management, but it has not been systematically summarized in theory.

The main features of problem management are:

It aims to expand the thinking depth of all employees and activate their negative attitude of indifference to the current work situation; The original management carried out by managers has been changed into institutionalized management with full participation, and management has extended to all levels such as office, service, marketing and logistics. Advocate crisis consciousness, that is, employees should not only complete their duties, but also question their posts and all the management and services of the whole hotel; Turn finding problems into regular institutional content in hotel management.

Establish management work on the core of solving problems, rather than relying on the original organizational system to convey, thus flattening the management level. Three-level management; Problem management strengthens the sense of responsibility of all leaders and ordinary employees and cultivates the sense of responsibility; People are often limited by their own knowledge and knowledge, influenced by fixed thinking and bound by physical inertia, while problem management urges employees to constantly find problems to surpass themselves and bring vitality to the organization.

How to solve

The core of "employee innovation" activities launched by some hotels is to let each employee put forward his own problems in his work, and then managers and employees work together to design the best solution to the problems, thus reducing mistakes in his work. This method is to solve problems systematically and daily. In addition, after mobilizing the enthusiasm of employees to ask questions, hotels should pay attention to persuasion and teach employees to solve problems.

Baidu Encyclopedia-Hotel Management Mode