Traditional Culture Encyclopedia - Hotel reservation - How to be a good foreman?
How to be a good foreman?
The foreman, as the name implies, is responsible for the work of the class. It can be said that his duties are relatively simple, but don't underestimate this "head-to-tail" officer. It still needs a lot of effort to do this well.
First of all, when you are promoted from waiter to foreman, you should quickly complete the role change. I'm not a waiter anymore. Facing my former colleagues, I have to understand that my responsibilities and obligations are heavier. I should be brave enough to face the difficulties in my work and strive to be honest, fair and upright.
The so-called practice is to lead by example and set an example first. When dealing with their own work, employees don't want opportunities, but they want to be better. At the same time, in the face of some urgent, difficult, dangerous and heavy work, we should take the lead and ask employees to do what they want to do first and do better.
There is an old saying in China that "Don't do to others what you don't want others to do to you". The foreman should keep this in mind in terms of employee's labor discipline and etiquette style. The so-called honesty means not paying attention to your own labor discipline every day, often being late for work and leaving early after work; How can the foreman ask his subordinates if he doesn't care about the guests?
Nothing in the world is absolutely fair, but we should have a just heart in everything we do. Communication in daily life will naturally lead to some differences between people. If she has a good friendship with you, or often invites you to go shopping for a snack, she will take care of her at work. If no one dares to provoke her just because of her temper, she will let nature take its course and let her do whatever she wants. How can such management be convincing?
Prestige is established by oneself. If you are not appointed, the employees will have to obey you. Only by quickly adapting to the role change and giving full play to the exemplary role can we initially become a qualified foreman.
When you become a basic qualified foreman, you must strive for a higher level. How to be an excellent foreman? Strengthening communication, including communication with subordinates, superiors and peers, can get twice the result with half the effort, and can also be said to be a shortcut to becoming an excellent foreman.
When facing subordinates, we should patiently listen to the voices of employees, understand their ideological trends, and try our best to solve problems for them; When facing the superior, we should know the intention and working ideas of the leader in detail as much as possible, carry out the things arranged by the superior, and follow up and report; When dealing with other departments or employees at the same level, we should maintain a modest attitude, proceed from the overall situation, take customer service as the starting point, be less selfish, be more overall, and put "everyone" before "family". If we always keep a normal mind, pay attention to strengthening communication at ordinary times, and try our best to let the problems stay overnight, then many unnecessary contradictions and estrangements will be reduced. In this way, our operation will be smoother and more efficient; In the end, you and your team will enter the fast lane of healthy development with the hotel.
What does it take to be a foreman?
Learning, I mean "self-study" here. It is not a simple study, but a process of self-motivation and self-improvement on the basis of accumulated experience and relevant theoretical knowledge at work, that is, a process of accumulation, learning, summary, integration and improvement. Generally speaking, it is the process from quantitative change (accumulation and summary) to qualitative change (integration and improvement). Only in this way can we constantly improve ourselves and enhance our sense of the overall situation. With the improvement of your ability, you will naturally form a little so-called everyone style, and eventually you will succeed.
How about choosing to be a professional manager at that time?
How to be a good foreman
To be exact, the foreman has certain powers, which I will call "post rights" for the time being. This is the power given by the organization, and people are used to comparing it to "half a piece of paper floating down" (that is, half a piece of paper is appointed and half a piece of paper is stub in the organization department). However, if this power is to be used well, it must be supported by corresponding prestige and professional knowledge. How to establish prestige among employees, how to learn and improve constantly in business and truly become a knowledge-based foreman depends on the foreman's own practice. ? A good foreman should be good at "leading subordinates with spirit". People live for a spirit. It's hard to imagine that the foreman of any store would be in a particularly good mental state if he didn't have a spirit worthy of admiration from his subordinates. The foreman of a shop should be the most skilled engine of the shop, the spiritual pillar of the shop and play a role in boosting morale. Therefore, the foreman must have a strong professionalism, pioneering spirit, enterprising spirit, and selfless dedication at the most critical moment. Of course, in addition to shaping the spirit, we must also understand the planning of the team. As management guru Peter Sheng Jie said, "Foremen should be good at describing the organization's vision for subordinates, proposing an inspiring goal and guiding them to work hard for it." A good foreman should be good at "restraining people with the system", which is the "rules of the game" for leading subordinates to carry out various tasks. As we all know, games without rules are meaningless. In other words, the basic system of any store is not perfect, and it is difficult to achieve good results in all work. Establishing a scientific management system is not only an important strategy to manage yourself well, but also the basic means and measures to guide subordinates, and it is also the best way to reduce the pressure of foreman. In this way, the foreman will not take pains to solve the internal chaos, nor will he worry about the problem of "face". Replacing "ruthless foreman" with "ruthless system" is convenient to handle the relationship between "strict system" and "human touch of management" in management. ? To be a good foreman, you must have philosophical thinking and be good at thinking, analyzing and dealing with problems with dialectical views. In the process of dealing with problems, we must have a clear view of right and wrong and clearly judge who is right and who is wrong; There must be a set of scientific management methods to truly implement the correct decision; We must be able to clearly sum up our achievements, see the shortcomings in our work, and prescribe the right medicine; Be good at using the art of foreman and put forward a good strategic idea for your shop; We should be good at uniting subordinates, and Qi Xin should work together to lead the team to achieve new goals. ? First of all, as a foreman, you should pay more attention to your employees. The distance between the foreman and the employee is the closest, and the specific executor of the whole service is the employee. We only regard them as our brothers and sisters. Only by constantly caring for them, helping them and making them regard themselves as the most reliable friends can our work be completed more smoothly. At work, we should keep abreast of employees' ideological trends, fully mobilize employees' enthusiasm, inspire their confidence and let them see that our future is bright while strictly managing; We should help them to establish the concept of "store prospers and I decline" and enhance their professionalism. At the same time, we should arrange the work of each employee reasonably, because the quality, personality and ability of employees are different. As far as possible, we should arrange suitable work according to the different situation of each employee, so that "people can make the best use of their talents" so that each employee can give full play to their strengths. Secondly, we should have real hands-on ability, rich management experience and professional service skills. We can't force employees to obey you in a commanding tone, but set an example, guide them with professional customer knowledge and quality service, set an example in everything, find problems for employees and solve them in time and reasonably. It is necessary to know the needs of guests at any time, and then do personalized service according to the requirements of guests, and constantly improve the quality of service. At the same time, we should pay close attention to on-the-job training. There are many small services and service skills that can't be learned in pre-job training. We can only teach them hand in hand and face to face in the actual operation process, cultivate employees' flexibility and adaptability, focus on cultivating polite language and behavior, strive for everyone to master and use service skills and skills skillfully, strive for more repeat customers and create better economic and social benefits. Furthermore, there should be a sense of sales, and there should be cohesion between employees and departments, that is, employees should do their jobs well at the same time. ......
How to be a good foreman
How to be a good foreman
Foreman is an ordinary job. In the eyes of many people, this job is very easy, but how can we do it well? How can we show the role of foreman? I think to do this work well, we must first have a correct understanding.
First of all, the foreman is the most basic manager and supervisor.
As the saying goes, no matter what kind of task, it must be carried out and checked by the foreman, which requires the foreman to be careful when accepting the tasks assigned by his superiors. Ask clearly what you don't understand, don't understand blindly and confidently, and don't bring the question to the later work. When arranging work, we should make arrangements according to the characteristics of different employees, and give full play to the strengths and potentials of each employee in order to better complete the work tasks. After the task is assigned, the completion of the work should be inspected and supervised immediately, and necessary help and guidance should be given to employees. If there are any new problems in the work, you should report them to the supervisor immediately, and don't take the initiative to deal with them without authorization, so as to avoid more problems in the work.
Secondly, the foreman is also a bridge between the superior supervisor and the subordinate.
The foreman should not only convey the tasks assigned by the leader to the employees immediately and accurately, but also often reflect the employees' situation to the supervisor, because the foreman has the most contact with the employees and knows the employees' situations in the most detail. It is helpful for supervisors to master the ideological trends of employees, adjust management strategies in time, and nip some problems that are not conducive to work in the bud. Through continuous communication, we can also increase the transparency of management, eliminate some unnecessary misunderstandings, and eliminate various factors that are not conducive to unity, so that everyone can unite as one and work together to better complete their jobs.
As a service foreman, you should be flexible. At work, we should be familiar with the work content and characteristics of each post, the basic situation of equipment and facilities in the work area, the handling procedures and emergency plans for various emergencies, and be calm, clear-headed and decisive when dealing with emergencies. In management, on the one hand, we should strictly follow the rules and regulations of the center to mobilize the enthusiasm of employees, on the other hand, we should also implement humanized management. Due to the diversity of service work, the working environment of some jobs is relatively difficult, which requires our foreman to observe the situation of employees at any time, care for them in time, provide more help in work and life, and make them feel like living in a big family, so as to put all their energy into their work.
In addition, the training of employees is also a very important job. The service situation is changeable, and all kinds of things may happen at any time. Through various professional or non-professional training, employees can learn more knowledge, improve their own quality and work ability, enable employees to cope with new situations and problems in their work, and make employees become generalists as much as possible, which is more conducive to the development of their work.
As a foreman, after having a correct understanding, he should be careful in his work, be diligent in watching, listening, turning and thinking, and be a responsible person. At the same time, at work, I keep learning, constantly enrich my work experience, constantly improve my work ability, and make the foreman do better through continuous efforts.
How to be a foreman? What should I do every day?
First, as a foreman, we should not only do specific things well, but also motivate our subordinates to do management well and guide those who care about them to do things well. Second, if you want to successfully complete the task, you must record your own work experience, compile the management knowledge you have learned into a training manual, and guide your subordinates to do everything in a planned way every day. Third, the pre-class meeting and after-class meeting should summarize the achievements and problems of the day. Fourth, remember: you can praise good work in public at the meeting, but don't criticize employees in public. Criticism should be separated and face should be saved for them. They should be encouraged when they make progress. Five, should develop the following good habits: 1, insist on learning professional knowledge and management knowledge every day; 2. Write a work diary, record the problems of the day, how to improve, and make a good work plan for tomorrow; 3. Active communication: First, learn to communicate with leaders and subordinates and treat them as friends.
How to be a good foreman?
The foreman of a modern hotel is a bridge between leaders and employees. To be an excellent foreman, you need extensive knowledge, good behavior habits, excellent business skills and excellent psychological quality. It can be said that this is both a science and an art, which involves all aspects, but to sum up its main points, we can make efforts from the following two aspects, namely, external tree image and internal cultivation of internal strength. First of all, the image of the outer tree. The so-called image is a person's mental outlook. The main job of the hotel is to provide quality service for the guests. A good mental outlook will make guests and their employees feel enjoying the spring breeze, infect them, make them feel at home, and give them a sense of belonging. Good mental outlook, including neat clothes, elegant manners, decent speech, good communication skills, great affinity, strong cohesion and advanced thinking. A good mental outlook can not only convey the intention of superior leaders, but also be good at grasping the ideological trends of subordinate employees, respecting, caring and considerate employees, listening to, concentrating and summarizing the opinions of subordinate employees on improving hotels, and being a good assistant to leaders and spokesman for employees. Second, internal training. The cultivation of internal strength includes the adjustment of mentality, the study of professional knowledge and the formulation of goals. Let's talk about the adjustment of mentality first, and the official will think. Although work depends on a lot of actions to complete tasks, actions are dominated by thoughts, so mentality adjustment is the first priority of cultivation. Whether any work can be successfully completed depends largely on one's mentality. So, as an excellent foreman, what kind of mentality do you need? First, we must have an empty cup mentality. Because the cycle of knowledge updating in modern society is shortening, the era of living on a diploma is gone forever, so we should constantly update our knowledge, eliminate some outdated knowledge and experience, be proactive and never be satisfied. Second, the mentality of learning. "Pay attention to learning everywhere" and "There must be a teacher for three people", learn from superiors, experienced teachers, subordinates and books. In short, learn from all those who have real talent and practical learning, such as sponge absorbing water, and constantly integrate it for their own use. Third, we must have a mentality of not being afraid of setbacks. When encountering difficulties, it is always more difficult to establish such a belief. We must firmly believe that there is no hurdle to cross. Fourth, we should have a positive attitude. Negative mentality will poison a person's mind, affect a person's action power, and even make a person's action power disappear completely. The so-called positive attitude, to put it bluntly, means not complaining about work and life, not complaining about others, being proactive and never giving up. Fifth, be grateful. The cultivation of internal strength also includes business learning. As a profitable enterprise, the ultimate goal of the hotel is to pay attention to economic benefits and always pursue the maximization of interests. Therefore, a good attitude alone cannot produce economic benefits. It's as ridiculous as a person who can't use a gun talking about defending the motherland. As a foreman, we should study hard knowledge and management knowledge, play an exemplary role among employees, and do everything possible to improve the economic benefits of the hotel. Finally, I want to say that to be an excellent foreman, we must reflect on our own work mistakes every day and constantly improve our working methods while cultivating our image and internal strength.
How to be a good foreman
Congratulations on becoming a foreman! You are asking how to do a good job, which shows that you have a strong desire to do a good job. The foreman is the most basic leadership position and shoulders the responsibility of leading the team to complete the task. First of all, we must have a full understanding of the work content and requirements, which is the basis for doing a good job. Secondly, we should do a good job of division of labor, arrange work according to the characteristics of employees, be generally balanced and take proper care of them. Third, check and implement in time to ensure the smooth completion of employees' tasks. Fourth, take the lead. Fifth, summarize daily, praise the advanced and point out the problems. Sixth, do a good job of unity. Finally, report in time and complete the temporary work.
How to be a good foreman
Foreman foreman, the leader goes to work. As a grass-roots manager, he has no prestige compared with 1 management. Everyone is one level older than you and is strict in management. No matter what the employee says, "the xx leader asked me to do it," the superior will say what you did. Generally speaking, if you put yourself in the right position, you will treat yourself as a waiter and take the lead in the assigned tasks, and you will suffer more. After a long time, your employees will have no gossip about your work status and ability, so that when you explain your work, there will be a standard,' I did it, so you have to do it.' In this way, you will establish your own pragmatic and rigorous management style in your work. 2。 You must punish or even severely punish employees' mistakes. In this way, other employees and your superiors can understand your requirements for job execution. Your superiors trust you, and your employees know that this is wrong, and they dare not make the same problem; However, you should pay attention that no one wants to be punished. If your employees don't talk, they will have opinions in their hearts. Generally speaking, they can handle it this way. After work, they will go to dinner with the punished employees or the whole class. Very straightforward to say, "I'm sorry, I sent you to work, and now I invite you to dinner. We are still friends, but I hope we are friends, which can help me finish my work better at work. After work, we still play delicious food and work. " 3。 Treat employees as brothers, care more and communicate more, find hobbies and do more activities with them, but be meticulous about your work. When employees have affirmed your work, been punished and persuaded, and can live together, the work will naturally be done well. The cohesion of the small team will come out, and the work results will naturally come out. I'm sure your superiors will see your ability to show. Management experience management experience, learn more and do it naturally, don't be discouraged, believe in your own ability, "I am the best!" " "Only by working with such confidence can we succeed. It doesn't matter if you are wrong. Men do things without regret or fear. Don't try to escape!
How to become a foreman or supervisor
In many companies, I often hear middle managers in these companies complain about being mediocre. After all, everyone calls me "teacher". This kind of complaint is naturally like rain in front of me. As a trustworthy person, I must stand in the position of solving problems and help them answer relevant questions. At the same time, I also hope that these future professional managers can say to Professor Agui, "All roads lead to success" in managing this road. They often say that no matter how busy the work is, there are always endless things to do, endless classes, endless scolding, endless quarrels and so on. Analyze how to be a good supervisor and do this job well. Life plays many roles, and this supervisor's role will be the driving force for your further success: First, professional ability As a supervisor, the importance of professional ability will gradually decrease with the continuous improvement of your management position. As a grassroots and middle-level person, your personal professional ability will not be very important. What you want to achieve is that you can direct your subordinates. The source of professional ability comes from two aspects: "One is from practical work. In practical work, you need to learn from your supervisor, your colleagues and your subordinates. " "Don't be ashamed to ask questions" is the attitude that every supervisor should have. Second, management ability Management ability is the correspondence with professional ability for a supervisor. When your position requires more majors, relatively speaking, you need less management skills. On the contrary, the higher your position, the higher the requirements for your management ability. Management ability is a comprehensive ability, which needs your command ability, your decision-making ability, your communication and coordination ability, your professional ability and your work distribution ability. Management ability comes from books, but more from the summary of actual practice results. Therefore, to improve their management ability, we need to constantly reflect on our daily work, and use our brains to review and summarize our work from time to time. Third, communication ability The so-called communication is to dredge each other's opinions. This kind of communication includes two aspects, inter-departmental communication and inter-departmental communication (including your subordinates, your colleagues and your superiors). The company is a whole, and the department you lead is a part of the whole, so it is necessary to contact with other departments and communication is also essential. The purpose of communication is not who wins or loses, but to solve problems. The starting point of solving the problem is the interests of the company, and the interests of the department are subordinate to the interests of the company. Communication within the department is also very important. You should take the initiative to understand and master the problems in your subordinates' work, the dynamics of their thoughts, and even the problems in their lives. With this book, the problem behind the problem, people's management is to directly grasp the problem behind the problem and use it freely at any time. As a supervisor, you need to know and master, guide, assist and care. Instead, you should take the initiative to report to your supervisor. Reporting is a kind of communication. Fourth, cultivate the ability of subordinates As a supervisor, cultivating subordinates is a basic function and a very important job. No matter how big the unit you lead is, there is a good reason to hand over some things to subordinates. Give it to your subordinates and tell them that you may not understand when you speak, you need to repeat it and then you need to check it. Instead, you might as well do it yourself quickly, but the key is that your subordinates can do things and can do them. Teaching subordinates to do things is an important duty of the supervisor. The strength of a department can lead a group of lions and easily defeat a group of sheep led by lions. As a supervisor, the important duty is to train subordinates into lions, not to turn themselves into lions. V. Work Judgment Ability The so-called work ability, personally, is essentially a kind of work judgment ability, which is very important for all working people. To cultivate a person's judgment ability, we must first have a straightforward mind, or a good moral quality, which is the basis of work judgment. For the right and wrong of the world, we can have a correct judgment and distinguish between right and wrong. Secondly, as a supervisor, you should have a clear judgment, or a decision, about what to do, how to do it, and with whom, no matter how big or small. In fact, the ability of work judgment is the synthesis of the above four abilities, and the embodiment of supervisor's ability is the embodiment of his work judgment. 6. Learning ability Today's society is a learning society, and today's enterprises must also be learning enterprises. For each of us, they must also be the main body of learning. Learning can be divided into two types: one is book learning and the other is practical learning. ......
How to be a foreman in a restaurant?
The foreman simply means to lead the staff to work, mainly to supervise the staff, to be responsible for the big problems in the work and some problems of customers, and to make the service work more perfect. So how to be a good foreman:
Steps/methods
1. Be responsible for the supervisor of the food and beverage department, carry out the supervisor's work instructions and report to him.
2. Enjoy the authority stipulated by the foreman, be responsible for the on-site management and supervision of employees in the area, and lead employees to do a good job in cleaning and reception services in this area according to the service standards and quality requirements of restaurants.
3, on-site inspection, supervision of etiquette, appearance, attendance, discipline, health and other work quality and food preparation. Make records, make rewards and punishments decisions and report to the supervisor.
4. Be familiar with the service procedures and operation specifications of dining tables, private rooms and banquets, and assist the waiters to complete the work at any time during the meal and promptly correct and guide the problems found.
5. Be familiar with the details of hotel services and restaurant products, lead local employees to promote hotel products such as drinks and dishes, and help solve difficult problems.
6. Be responsible for the collection, distribution, loss and reimbursement of materials in the region, and regularly check and count all kinds of equipment, property and articles in the region to ensure that they are in good condition.
7. Assist the supervisor to hold regular pre-shift meetings and business meetings, rationally allocate the work of employees, set areas, personnel, posts and responsibilities, be hard-working and care about the employees' thoughts and living conditions, and set an example by taking the lead.
8. Implementation of briefing system:
(1) convey the work instructions and quality requirements of the superiors, summarize the deficiencies and disciplinary phenomena in service work, praise the advanced, correct the deficiencies, and notify the reward and punishment decision.
(2) Check the attendance discipline of gfd.
(3) Appointment notice, food training and work arrangement.
(4) Upload and issue orders to coordinate the cooperation and unity between the team and the employees of the department.
9. Accept and assist the supervisor's training work, and lead employees to continuously improve the comprehensive quality of business skills.
10, linen washing should be in place in time, and the quantity of sending, receiving and keeping should be consistent. Complete other tasks assigned by superiors.
How to be a good foreman
1, we should bravely face the difficulties in our work and strive to be honest, fair and honest.
2, strengthen communication, including their subordinates, superiors and peers, good communication can get twice the result with half the effort, can also be said to be a shortcut to become an excellent foreman.
3. Self-motivation and self-improvement are based on the accumulated experience in the work and related theoretical knowledge, that is, the process from accumulation, learning and summary to integration and improvement, and in layman's terms, the process from quantitative change (accumulation and summary) to qualitative change (integration and improvement). Only in this way can we constantly improve ourselves and enhance our overall awareness and working ability.
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