What does a hotel room supervisor do?

Post standard of floor manager in customer service department (floor manager in customer service department is also called room supervisor)

One,

Title: Guest Room Floor Manager

Second,

Direct supervisor: customer service manager.

Direct subordinates: room foreman, room center foreman.

Four, job responsibilities:

1) Ensure that the cleanliness and layout specifications of guest rooms meet the standards set by the hotel.

2) According to the specific reception tasks and work needs, reasonably allocate the foreman and waiter.

3) Make a monthly work plan and training plan, submit them to the customer service manager, and organize their implementation after approval; Do a monthly and annual work summary.

4) Preside over the daily morning meeting of the post; Attend weekly meetings and other meetings convened by customer service manager.

5) As a trainer, attend the trainer meeting convened by the Human Resources Department on Thursday of the last week of each month.

6) Patrol guest rooms every day and check all VIP rooms; Spot check the cleaned room; Check the shift change of each shift to keep the cleanliness and service quality at a normal and stable level.

7) Carry out regular maintenance of guest room facilities and equipment to ensure that the facilities in the room are in good condition and the information is complete. Put forward the plan of equipment update and layout update. 8) Master the daily consumption of linen and room supplies replaced by each team to prevent loss and waste.

9) Take the initiative to contact the guests and accompanying personnel to understand the characteristics and requirements of the guests. Handle guest complaints.

10) Take the initiative to help solve or contact the difficult problems that the guests request or the team can't handle.

1 1) Train employees' business skills and work norms. Check the gfd and courtesy service of the employees under their jurisdiction.

12) is responsible for the daily administration of each team, and evaluates the employees' work attitude, labor discipline and work quality.

13) Complete other tasks assigned by the immediate superior.