What should I do if the hotel customer service booked online says I can't return it?

If the customer service of the hotel you booked on Qunar.com says you can't return it, you can try the following methods:

1. Negotiate with the hotel customer service: explain your situation with the hotel customer service, ask if you can cancel or modify the reservation, and ask if you need to deduct a certain handling fee. If the hotel customer service doesn't agree to cancel the reservation, you can consider trying other methods.

2. Contact Qunar.com Customer Service: If the hotel you booked in Qunar.com cannot be returned, you can contact Qunar.com Customer Service for help. Qunar. com Com's customer service will help you and try to solve the problem.

3. Refer to the booking terms and conditions: See the instructions on cancellation in the handling fee booking terms and conditions. If the reservation terms clearly stipulate that the reservation cannot be cancelled, then you need to abide by the reservation terms.

4. Seek help from a third-party platform: If the hotel booked on Qunar.com cannot be returned, you can consider seeking help from other third-party platforms. For example, you can check whether the same hotel can be returned on Ctrip, Meituan and other platforms.

If the above methods can't solve the problem, I suggest you consult relevant legal experts or consumer rights organizations for further help.