Traditional Culture Encyclopedia - Hotel reservation - Monthly work summary
Monthly work summary
Inadvertently, a piece of work is over. Looking back on the achievements of this period, what do you think? Sit down and write a work summary! What are the characteristics of a good job summary? The following is a monthly work summary model essay (generally 8 articles) I collected for you. Welcome to share.
Monthly Work Summary 1 Since January, under the correct leadership of the manager, with the active support and great help of my colleagues, I have fulfilled my duties as a bellboy and successfully completed my work tasks, which have been well received by the guests and colleagues and affirmed by the leaders. To sum up, I have gained a lot.
1, assist the department manager to do the daily work of housekeeping department.
2, do a good job of attendance and sign in.
3, reasonable arrangement of floor personnel on duty, shift work.
4, cooperate with the manager to do a good job of reception and arrangement, problems found in the work should be handled in time, and problems should be reported to the leaders in time.
5. Do a good job in floor safety, fire prevention and hygiene.
6, set an example, supervise and inspect the floor service personnel to do a good job of service.
7. Do a good job in ideological work while doing a good job in service, so as to achieve unity, friendship, mutual assistance and progress.
8. Earnestly perform duties and complete other tasks assigned by superiors. Although there are some achievements, there are still many gaps. We should keep up with higher standards and strive to do our job well.
Monthly work summary II. The hectic January passed with everyone's cooperation and good wishes. The work of 10 is briefly summarized and reported as follows:
I. Work:
1, housekeeping department completes the cleaning work of each room with good quality and quantity every day, and the number of health complaints in June 10 is lower than that in the same month last year.
The housekeeping department's cleaning plan is made according to the number of rooms to be cleaned. Before the National Day, all the staff in the room should go to work, and all the vacant rooms should be dusted and mopped. Regional sanitation and cleanliness; Everyone should arrange a planning room, and the exit doors of the area should be kept clean.
3. Pay attention to the mood of domestic workers. All staff will devote themselves to their work, and they will not relax or fall behind in their work.
4. Submit various reports at the end of the month.
Second, security:
During the National Day, under the care and inspection of everyone, there were no hidden dangers, and the safety work of various departments was put in place.
Third, personnel:
During the National Day, the staff of all departments went to work normally according to the schedule.
In a word, in the month of 10, we completed all the tasks assigned by the hotel in our expectation, and I believe all departments will make persistent efforts in the future work.
Monthly work summary 3 Looking back on this month's work, with the support and help of my leaders and colleagues, I strictly demanded myself and completed the work well according to the requirements of the hotel. Through this period of study and exploration, my work style has changed greatly and my work quality has also improved. My work in 10 is summarized as follows:
I. Daily management work
As the head waiter of the housekeeping department, I play the role of connecting the preceding with the following and coordinating the left and right. We are faced with complicated and trivial daily work every day. In the new working environment, almost all work is started from scratch. It is my primary task to straighten out the working relationship as soon as possible and integrate into the new working environment. Strive to cooperate with the leaders to do a good job in floor management, in line with the principle of seeking truth from facts, so as to report the situation. Our hotel has a heavy conference reception task and has received important guests many times this month. However, due to various reasons, there is a frequent shortage of room service personnel, which requires us to strengthen our work consciousness, pay attention to speeding up the pace of work, improve work efficiency, strive to be comprehensive and accurate, and avoid omissions and mistakes.
Second, strengthen self-study and improve professional level.
Although my post is only a domestic foreman, there is still a long way to go to be excellent, so I never dare to take it lightly and learn from books, leaders and colleagues. So I think I have made some progress in the past six months, and my management ability, coordination ability and problem-solving ability have been further improved, ensuring the normal operation of all the work on the floor.
Third, the existing problems
Over the past few months, I have been able to work hard, but there are still some problems and deficiencies, mainly in:
First, after all, I have never been a floor manager. While doing it, I feel that the workload is heavy, so I can't work easily, and the work efficiency needs to be further improved.
Second, some work is not detailed enough, such as ward round, facilities and equipment, health inspection and so on.
Third, my theoretical level is not too high.
Fourth, the work plan for next month
1, actively and seriously cooperate with supervisors and employees to do a good job in the daily management of floors.
2, strengthen learning, expand knowledge, learn from the advantages and disadvantages of the same industry, flexible use of their own practical work, optimize the quality of work.
3, strengthen the inspection and maintenance of facilities and equipment, in the process of use to give guests a harmonious and comfortable feeling.
4. Give hands-on guidance to some employees and non-standard waiters to improve their professional level.
5. The daily sanitary quality of guest rooms should be strictly controlled, and the planned sanitation should be arranged reasonably.
6, strengthen energy-saving inspection, usually tell the waiter about energy-saving awareness, and strive to do the second inspection into the room.
In the following days, I will work hard, try to correct my shortcomings, carry forward my advantages, strive for greater achievements and create higher value for the hotel.
Monthly Work Summary 4 I. Work Summary
Mainly according to the production plan, organize, arrange and manage the production of electrical workshop, so as to complete related tasks on time and in quantity.
Second, this month's work data
Complete the coordination tasks of all links of production, assembly and delivery arranged by superiors with good quality and quantity.
Three. Problems that have arisen this month
It is difficult to find the fulcrum of performance management because there are many control factors in each production link of electrical equipment room, the influence of order market is outstanding, and there are uncertain factors in planning and material supply. Moreover, due to too many production links, the scale of control points and assessment points is different. In order to ensure the smooth landing of the performance and the stability of the workshop, it is difficult to adapt to the management requirements of the company. In the case of urgent delivery of orders, I just blindly deliver goods and organize production for delivery, and there is no clear boundary of authority in management. Please feel free to call me if you have any questions about the quality assurance or the production workshop. Coupled with the company's other requirements on management issues, I am very tired and upset, and feel the edge of collapse and the limit of potential. I also feel the pressure that I can't bear in the company's urgent and urgent reform ideas.
Problems needing improvement in ia switch in the near future: The fixing screw holes of ia five-unit tray and panel are not in the right position except for the first hole, and the other three holes are not in the right position. Lt, pc and other incoming side plates are not provided with grounding holes. Vc (personality is v36) cable compartment mouse board is not tight. When the retractable door of lvc is closed, it will be easy to open (the safety is not enough), and the operating lever cannot be operated (the operating handle needs to be shortened 1 10mm). Installation dimensions of lt switch metal parts. All of them need to be solved as soon as possible, and there are many other problems in technology and production of complex auxiliary services: production planning, material supply and so on.
The laser machine (the one bought first) needs to be overhauled.
Fourth, this month's work experience
This month's work is in a state of chaos and complexity. It is difficult to find practical and clear-headed effective management methods in work and study. Personality lies in stabilizing employees' mentality. The implementation of performance management still has great improvement and trial problems. The understanding and support of employees is the key.
Division of labor and decentralization are vague concepts for company management. As a manager, I didn't think about how to improve the management level of the workshop, and I kept coordinating and dealing with various emergencies and technical problems in the workshop all day long in order to deliver.
In order to meet the delivery date of the market, it is necessary to cut off the production schedule and coordinate production at any time, which leads to great variability in electrical production and increases the intensity of management and work pressure.
Verb (abbreviation of verb) recommended this month.
(1) The cultivation of generalists is mainly to improve employees' own skills, and employees can use 15% of their working time to do things of personal interest without consent.
(2) Gradually strengthen performance work.
1. Make a list of job responsibilities for each position and define the work items.
2, starting from the work project, put forward key projects.
3. Set performance standards for each work item.
4. Work out the main points.
5. Application of exception management.
6. Performance evaluation/feedback/improvement/encouragement.
(3) Establish seven standards for workers, requiring "all-round, detailed and strict": output and quality consumption indicators; Technical operating standards; Accident control standards; Equipment maintenance standards; Polite production standards; Requisition quota and labor discipline regulations.
(four) the implementation of sampling inspection of employee working hours: the percentage of employee working hours and employee working rate; Machine utilization rate
(5) Strengthen the analysis of workshop posts and job responsibilities.
(6) How to make performance management soft landing and achieve the transition of stable production management in the workshop.
(seven) to study and explore more effective assessment systems and methods.
(8) How to manage the backbone.
(9) Analysis of the orientation and job responsibilities of the workshop manager.
Intransitive verb 20xx Year xx Month Work Plan
1, strengthen the job analysis of workshop operation management.
2, the change of work led to the strengthening of production planning.
3. Improve the assessment method of workshop process production control points and the management system of increasing efficiency and reducing consumption.
4. According to the order and production plan, adjust and organize temporary work and emergencies in the workshop.
5. Establish post responsibility system and economic responsibility system, and rationalize decentralization.
6. Strengthen unity and cooperation with colleagues.
7. Strengthen supervision and performance appraisal in system implementation.
8. Improve the basic data collection, summary, analysis and application of workshop processes.
9, efforts to adjust the production schedule, that is, the order completion rate reached 80%. Emergency order completion rate 100%.
10. For the workshop with fixed production by sales, analyze the output and quality according to the production plan.
Monthly work summary 5 In the past month, the bits and pieces of work were looming in front of me. Looking back at the past scenes, I unconsciously enriched my eyelids.
Now, with the help of cadres from all walks of life, I participated in the organization and carried out a series of work, from which I learned a lot. Now I will summarize the work at this stage as follows:
This semester, I continued to work as an officer in the student union department, mainly responsible for health inspection. When I received the health examination notice from the college, I actively led the new students and taught them grading and illegal electrical appliances. How to communicate and coordinate with them, during which I learned a lot. In addition, in the dormitory festival held by our college this semester, I actively promoted related activities and guided the competition. To a certain extent, I improved my quality, improved my ability, worked hard to serve my classmates, and realized my value. Due to the constraints of subjective and objective factors, I still don't do well in some aspects. In the future, I will strive to improve and constantly improve my own quality, so I will continue to work hard and improve in the future.
At the same time, I want to say that failure is like a pair of twin brothers and sisters, born together and equal in status. Win without arrogance, lose with grace, maybe people will live faster in the most painful time, and be a willing heart in life and work, and everything will be fine. In addition, we also assist other departments to carry out some activities and cooperate with them to complete their work. I have tried many jobs that I have never touched before, so I have greatly improved myself and updated the work of the student union, which has made me pay so much good. Every member is a good book that has benefited me a lot. I learned a lot from them again and again. In particular, the heads of the two departments have benefited a lot from their sincere and decisive work. There are many classic sentences in the student union, such as: doing high-profile things and being low-key. Although these humorous statements have really brought us closer, they are also a good medicine.
Without a job, nothing can be slack. Our officers should constantly improve their own quality in order to do their work better and serve their classmates better. In the past semester, I did some work in a down-to-earth manner, but there are still some problems due to my lack of level and experience. In the new year, I must continue to work hard and strive to do better. In short, because of such a team, I constantly show myself in school, improve myself, and have a harmonious understanding.
Monthly work summary Six xx months have passed. In this month, I have gained a little through hard work. I think it is necessary to sum up my work. The purpose is to learn lessons, improve myself, make my work better, and have the confidence and determination to do it better in the future. Let me briefly summarize this month's work. On xxx 1 day this year, I came to work in Bajin Men's Clothing Store. Before I entered your store, I had experience in selling women's clothes, but just because of my enthusiasm for sales, I lacked sales experience and industry knowledge in men's wear industry. In order to quickly integrate into the sales team of Bajin Men's Wear, everything started from scratch after arriving at the store. While learning Ba Jin's brand knowledge of men's wear, I opened up the market and encountered difficulties and problems in sales and clothing. I often consult the store manager and other experienced colleagues to find a solution to the problem. Aiming at some difficult guests, the targeted strategies have been studied and achieved good results. Now I can gradually respond to the questions mentioned by the guests clearly and fluently, accurately grasp the needs of the guests and communicate with them well, so I have a more transparent understanding of the market. While constantly learning brand knowledge and accumulating Ba Jin's men's wear experience, my ability and sales level have been greatly improved. At the same time, there are also many shortcomings: the understanding of men's wear market sales is not deep enough, and the technical problems of Ba Jin's men's wear are too weak (such as texture, how to clean and iron, etc. ), and it is impossible to explain clearly to customers, and it is impossible to quickly come up with good solutions to some big problems. In the process of communicating with guests, we rely too much on and trust them.
In the work plan for next month, we will focus on the following tasks:
1. Under the leadership of the store manager, unite shop friends and build a relatively stable sales team with you: sales talents are the most valuable resources, and all sales achievements come from having a good sales staff. Building a united and cooperative sales team is the foundation of our store. Building a xxx and lethal team in the future work is the main goal of me and all our shopping guides.
2. Strictly abide by the sales system: a perfect sales management system allows salespeople to exert their subjective initiative in their work, have a high sense of responsibility for their work, and improve their sense of ownership. This is the premise for us to complete the turnover of170,000 next month. I firmly abide by the rules and regulations in the store.
3. Develop the habit of finding and summarizing problems and constantly improving yourself: The purpose of finding and summarizing problems is to improve your overall quality, find and summarize problems in your work, put forward your own opinions and suggestions, and raise your sales ability to a new level.
4. Sales target: My basic sales target is to have a sales list every day. According to the sales task assigned by the store, resolutely complete the turnover task of170,000 yuan assigned by the store, and fight hard at the end of the year, and divide the task into weekly tasks and daily tasks according to the specific situation; Break down the weekly and daily sales targets to each of our shopping guides and complete the sales tasks in each time period. And strive to improve sales performance on the basis of completing sales tasks.
I think the development of our Bajin men's clothing store is inseparable from the comprehensive quality of all employees, the guidance of the store manager and team building. Establishing a good sales team and having a good working mode and working environment are the key to work.
Monthly work summary 7 Administrative work involves branches, units and departments. Therefore, administrative work is complicated and tedious, and more often it requires the active cooperation of the heads of branches, units and departments and the strong decision-making of senior leaders. Here, I will summarize the administrative work in July as follows:
I. Daily administrative work
(1) The administrative logistics work can basically be put in place in time.
(2) After the procurement rectification, the procurement procedures and trivialities are reduced, and related expenses are saved. However, the procurement work was not implemented in the plan, and the filling of the purchase order was not implemented.
(3) Acquisition: The acquisition procedure is standardized on the original basis, but it still lacks planning.
(4) Rent collection is timely.
(five) the minutes of the meeting can be submitted in time, and the work summary can be implemented. However, due to the company's accustomed corporate culture, it is difficult for administrative personnel to implement their work, which requires the attention and supervision of superior leaders in all aspects.
Second, personnel.
(1) Personnel recruitment: actively recruiting through various channels, barely able to meet the needs of work. However, due to direct factors such as insufficient recruitment, it is impossible to recruit good talents, or because of the company's original corporate culture and environment, it leads to the brain drain.
(2) There are corresponding management systems and written forms for personnel transfer, attendance, procurement, staff dormitory management, recruitment, resignation and leave. However, due to long-term non-institutionalized management, many aspects are still difficult to achieve the expected results within the scheduled time, and more time is needed to gradually improve.
(3) Personnel organization planning: Because the company has a long history in personnel organization planning, it has a long history.
(4) Personnel training: The personnel training work plan, relevant procedures, systems and forms have been issued. 165438+20xx1from mid-October, the administrative department put employee training into practice. Because the management of the company didn't know enough about the administrative work and didn't pay attention to it, they thought that the training work was only the work of the administrative department. This aspect needs the active cooperation and attention of senior leaders, and needs to train senior leaders in many ways. Enhance the management consciousness of senior leaders, make management reach a high level, and gradually improve through time, and truly achieve the effect of talent training, thus promoting the promotion of corporate culture, rather than formalistic training.
(V) Performance appraisal: In this respect, due to the time factor and the complexity of administrative work, it needs to be implemented gradually in the later stage.
(VI) Attendance: On the basis of the original work, attendance has been enhanced to some extent. Due to personal tracking and supervision, attendance has been accurately, timely and well-documented under limited conditions.
(7) File management: through sorting, the personnel data are basically numbered and filed, which is convenient for quick and convenient search, and the unfinished matters will be improved in the next stage.
Three. Corporate culture of the company
Excellent corporate culture has many functions such as guidance, encouragement, coordination and cohesion. It is the internal motive force of enterprise development, the basis for enterprises to gain lasting competitive advantage and an important symbol of modern enterprises. The true corporate culture itself is a lofty spiritual pursuit based on corporate goals, which is contained in all activities of the enterprise and is above all activities of the enterprise; She is not a job, but a feeling of work; She is not money, but her attitude towards money; She is not power, she is the coordination between power and power. The reason why the corporate culture of our company is not recognized is not the fault of the corporate culture itself, but that we did not raise it to this level when we proposed and established the corporate culture, but that the ultimate spiritual pursuit did not reach the ultimate spiritual realm, which led to the neurasthenia of our corporate culture. Therefore, in the process of establishing corporate culture, it also needs the keen decision-making power of the company's top leaders and the high awareness of managers.
1. Lack of initiative of enterprise leaders: At present, some managers of the company lack correct knowledge and understanding of corporate culture, confuse it with corporate image, and lack the initiative of corporate culture construction.
2. Lack of understanding: I don't realize the relationship between corporate culture and enterprise reform, the supporting construction of corporate culture construction in enterprise reform, or the importance of corporate culture construction, but I don't realize the mutual influence with enterprise reform, paying attention to one thing and losing another.
3. Corporate culture construction is divorced from enterprise management, and corporate culture is often built into an entertainment culture, which is not effectively combined with enterprise development.
4, ignoring the establishment of corporate culture communication system, leading to communication barriers between high-level and middle-level and grass-roots enterprises, making it difficult for enterprises to reach a * * * understanding of corporate culture changes and other changes, and so on.
5. Due to the long-term corporate culture and conservative thinking inertia, employees habitually think, analyze and solve problems according to the original works, and their sense of innovation is poor. It shows the inertia of being content with the status quo, the resistance to learning new knowledge, the fear of changing the original work habits, and the lack of enthusiasm for learning and innovation.
6. Pay attention to personal interests. Many employees, including some management leaders, position their own ways and means of doing things on personal interests, or the position of migrant workers, or the decisions and practices of senior leaders of the company directly affect employees' thinking and practices. This wrong positioning leads to the lack of overall concept and sense of responsibility of employees. They are often afraid of losing their original status and power. For the benefit of individuals or small groups, they have resistance to enterprise reform or seek power activities, thus hindering enterprise reform.
7. Inertia peculiar to traditional corporate culture. The corporate culture formed in the company for a long time has gradually formed the same ideas, styles, values and codes of conduct with corporate characteristics. The unique inertia of traditional corporate culture refers to the stability of corporate culture, which exists in the beliefs, values and norms of every employee in the organization. Once formed, it is not easy to change. It is the product of specific internal and external environment. When the internal and external environment of the enterprise changes, the corporate culture should also change, otherwise, the traditional corporate culture will become the resistance to the survival and development of the enterprise.
8. Traditional corporate culture lacks innovative culture. Due to the long-term enterprise concept and way of thinking, under the influence, requirements or constraints of colleagues, especially when senior leaders don't realize this, newcomers will gradually adapt to or imitate the thinking and behavior of enterprises, and this homogenization will stifle the personality and innovative spirit of new employees and new managers. From a psychological point of view, people often don't give up their existing sense of stability and security, so most of them won't follow their leaders to a new journey. At the same time, enterprises can't retain innovative talents unless the leaders have strong personality charm and self-confidence, and can treat things and people objectively with eloquence and performance skills. This is actually the conflict between enterprises and values and personality concepts. If the enterprise culture lacks such innovative spirit, it will directly lead to the stagnation and backwardness of the enterprise.
9, corporate culture funds are not in place.
Fourth, return goods.
(1) After repeated emphasis in the morning meeting, the headquarters standardized the stacking and management of returned goods.
(ii) The management and reconciliation of goods returned by North and South branches have also been standardized. Of course, more specifications are implemented. In the original corporate culture, in order to implement standardized management, leaders need to strengthen their efforts and assist the administrative departments to carry out their work better.
V. In view of the difficulty in carrying out, implementing and advancing the administration according to law, I suggest the following.
(1) Senior leaders make strong decisions, constantly provide corresponding training for department managers on the original corporate culture, and promote corporate culture reform and continuous improvement.
(2) Improve the understanding and cognition of leadership management, urge the leaders of all departments to put the work of administrative departments and corporate culture in place, advocate planned work, planned acquisition and procurement, and organize and implement all work in a planned way to improve work efficiency.
(3) advocate attaching importance to talents, taking the company as its own responsibility, doing things by things, people-oriented, doing things for things rather than doing things for people.
Monthly work summary 8 Recalling last month's homework, I kept learning new common sense, strictly implemented the leadership organization, actively cooperated with my partners to carry out my homework, fulfilled my due responsibilities and successfully completed my homework. The summary is as follows:
I. Daily work
1. Do a good job in cash management and settlement in strict accordance with the requirements of financial standards. Recover all kinds of income in time, issue receipts and invoices for each payment, and deposit cash in the bank in time. There is no phenomenon of sitting on the income and sitting on the money. Do a good job of daily cash account books and inventory every day to ensure that the accounts are consistent with the facts and avoid cash gains and losses. Check the cash and accounts with the bookkeeper on a regular basis, and report and deal with any discrepancy found.
2, according to the basis of supply accounting, contact the relevant departments of the bank, and orderly end the payment of wages and other payable funds.
3. Adhere to strict financial procedures. Before payment, the voucher must be signed by the manager and relevant leaders, and the voucher that does not meet the rules will never be paid. No matter how much money you go out to apply for a loan, you must report it to the leader for signature and consent, and apply for a loan through an IOU.
4. Take good care of checks and valuables, and earnestly complete other tasks assigned by the leaders.
Second, the existing problems
The main problems in homework are poor study and lack of experience. At present, I don't know much about the theoretical basis, professional knowledge and working methods of cashiers. I need to further strengthen the study of theory and business common sense, and strive to apply what I have learned. Consult with leaders and partners humbly, enhance the ability to analyze and solve problems, and further improve work efficiency. The cashier's homework needs to be careful and can't make mistakes. I will persist in treating my homework with severe emotions, strictly implement the guidelines, finish my homework better in my post and contribute my strength.
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