The difference and connection between the assistant lobby manager and the guest relations director

The difference and connection between the Assistant Lobby Manager and the Guest Relations Director: The work rights and responsibilities of the two are quite different. The Guest Relations Director is directly responsible to the Assistant Lobby Manager or the Manager on Duty.

The Assistant Lobby Manager often receives VIPs on behalf of the General Manager. In the past, the reception only focused on greeting and seeing off VIPs. After continuous progress and innovation, the Assistant Lobby Manager has now become the "special guest" during the VIP stay. Personal Assistant". The design enables a VIP reception table, from pre-check-in preparations (delivery of flowers, fruits and other items, room inspection, etc.), hotel-related arrangements (early call, DND, breakfast and restaurant reservations, car arrangements and special needs) etc.), check the bill before check-out, and keep the form in a unified manner after check-out. The assistant lobby manager will also visit one guest in each shift, listen carefully to the guests' opinions and suggestions, make good records, and submit statistics to the general manager and department at the end of the month.

What real powers does the hotel’s guest relations director have?

There are no specific real powers and no specific subordinates. Stand in the hotel lobby every day, responsible for welcoming and sending guests to the hotel. If there are complaints or negative reviews, the guest relations director will be the first to bear the brunt. If he has handled his job responsibilities well, failure to handle them will be a matter of ability. The superior leader is the hotel operations manager.