Is it legal for the hotel to cancel the order?

The hotel is not allowed to cancel the order, which is illegal.

Consumers have the right to buy or refuse to buy, and hotels can't interfere, which violates consumers' right to choose independently. The right of independent choice refers to the right that consumers can choose the goods or services they are satisfied with and decide whether to buy or accept them according to their own consumption needs.

The methods and steps to complain about hotels are as follows:

1, the most direct way to complain is to find the front office manager, who will naturally have some solutions and suggestions;

2. If you are not satisfied, continue to find the leaders above, including the manager on duty and the store manager, to see if their service attitude, handling opinions and answers can make people satisfied and understand;

If there is no solution in the store and there is no sincere reply and treatment, then we have to go outside the store to find a solution. If it is a chain hotel, call their hotel headquarters, and the chain hotel will attach great importance to it, especially if the store does not handle the arrogant category properly. Once a complaint is formed, the group will deal with the branch more seriously;

4. If it is a single hotel, it can include complaints from consumer associations and complaints from local industrial and commercial administrative departments.

Consumer rights and interests refer to the rights and interests that consumers enjoy in accordance with the law when they receive goods or services with compensation and in a certain period of time. Consumer's rights and interests are the rights granted to the end users of goods to meet the objective needs of economic operation under certain social and economic relations.

To sum up, it is not the overlord clause that hotel rooms cannot be cancelled after check-in. If consumers cancel unilaterally, they will be liable for breach of contract and pay reasonable fees. However, the hotel stipulates that consumers cannot cancel or refund after booking, which is an invalid format overlord clause and is illegal.

Legal basis:

Article 9 of the Consumer Protection Law

Consumers have the right to choose their own goods or services.

Consumers have the right to choose their own operators to provide goods or services, choose their own varieties of goods or services, and decide whether to buy or not to buy any kind of goods or accept or not to accept any kind of services.

Consumers have the right to compare, identify and choose their own goods or services.