How to write a personal work plan for the hotel front desk, a general collection of 7 articles

? Time flies, time is slowly unfolding, and we will usher in new work and new challenges. Let us plan carefully now. What kind of work plan is worthy of our study and reference? The following content is a general collection of 7 articles on how to write a personal work plan for the hotel front desk that I compiled for you. I hope it will be helpful to you, please collect it. How to write a personal work plan for a hotel front desk general collection of 7 articles (Part 1)

? 1. Creation of a good environment

? 1. Sanitary environment

? 3 Teachers work together to maintain class hygiene and create a good living and learning environment for children. Create a safe and comfortable environment for children's activities. Check the safety status of activity venues inside and outside the classroom anytime and anywhere, identify problems, handle them appropriately, and reduce unsafe factors to a minimum.

?2. Teaching environment

?Because this class is a special English class, in order for children to learn English well in a relaxed and pleasant environment, they can "play" and learn without pressure , stimulate their enthusiasm for learning English, and their potential will be revealed soon. Children's attention is difficult to concentrate and easily distracted, so we will use a variety of methods to attract children's attention and implement more games, songs, stories and other forms to allow children to integrate into it and inspire their interest in learning.

?2. Innovation in educational concepts

?Teachers in the new era must learn to innovate. Teachers can only constantly improve their work and constantly try new teaching methods and teaching styles. , can try to discover and solve problems from different angles. Continue to care for and cultivate students' curiosity and thirst for knowledge, protect students' exploratory spirit and innovative thinking, and provide children with a broader space for independent inquiry.

?1. In terms of moral education

?Cooperate with the teaching staff to continue to strengthen the regular training of children. Through morning talks, talks before leaving class, etc., we explain the routines and requirements to children, and use various forms to train children, strictly check the implementation of routines, and gradually cultivate children to abide by various rules. Strengthen the guidance of games and cultivate the spirit of friendship among children in games.

?2. In terms of intellectual education

?Carry out more intellectual games to develop children's observation and thinking abilities. Encourage young children to observe seasonal changes and the people, things, and objects around them. Through observation, children can deepen their understanding of daily things. Actively carry out shared reading research activities to promote the all-round development of children. Make a good transition between kindergarten and primary school, continue to focus on children's literacy and teaching, promote the harmonious development of children's body and mind, and lay a solid foundation for children to enter primary school. How to write a personal work plan for the hotel front desk, a general collection of 7 articles (Part 2)

?1. Study hard and strive to improve your own quality.

?As a hotel room foreman, I was promoted from an ordinary employee to a middle-level cadre, which is a huge achievement. This year is an important period of training for me. Therefore, I need to learn relevant work knowledge and clearly understand myself. Not only should I strengthen my own cultivation and enhance my practical work ability, I should also learn to draw parallels and strive for success in my work.

?2. Be proactive and improve your work level.

?I believe that through my own efforts, I will continue to strengthen my management and coordination abilities and achieve a qualitative leap in handling things.

?3. Details determine success or failure. We must do a good job in daily practical work and handle every detail of the work carefully, patiently and attentively

?As a foreman, you are not big. There is no such thing as small, and there is no great power. If the daily work is not done carefully and roughly, then you will lose your authority among the lower-level employees. Therefore, in my daily work, I should take the trouble to solve various problems that arise at work and rationalize various work relationships. How to write a personal work plan for the hotel front desk, a general collection of 7 articles (Part 3)

?1. Strict discipline to build image

?Discipline is what a group must abide by for normal work and life Rules of conduct are an effective guarantee for improving the combat effectiveness of the department. The ancients said: "Without rules, there is no circle." Therefore, if the General Office wants to do a good job in overall work in 2020, it must be guaranteed by strict organizational discipline.

Organizational discipline must be constantly enforced, and department heads must take the lead and start from their own management to completely eliminate the occurrence of violations of disciplines and regulations. The speech, behavior, and dress of department employees must be standardized, and efforts should be made to build the general office into a civilized window of the hotel.

?2. Innovate management and seek practical results

?1. Beautify the hotel environment and create a "warm home".

?Strict hygiene management is an effective measure to ensure a clean and tidy hotel environment and provide a comfortable environment for guests. This year, we will intensify health management. In addition to continuing to insist on Thursday health inspections, we will also conduct irregular inspections and strictly follow the standards. We will never go through the motions or become a formality and report the inspection results. , and formulate a reward and punishment system and implement rewards and punishments to enhance the sense of responsibility of each department, mobilize the initiative of employees, and bring the hotel's health work to a new level. In addition, we must thoroughly carry out the work of preventing flies, rats, and insects. At present, it is the peak breeding period of rats and rats. We must increase management efforts to effectively eliminate flies, cockroaches, rats and other pests.

?Flowers and plants are indispensable embellishments to beautify the hotel and create a "warm home". This year we cooperated with a new flower company to strengthen the management of flowers and plants, requiring the flower and plant company to come to the store regularly to prune and cultivate the flowers and plants to keep the flowers and plants tidy. Beautiful, the colors and varieties of flowers and plants will be changed immediately according to the situation, and we strive to make the flowers and plants in the hotel evergreen, evergreen and new, giving guests a warm and comfortable feeling.

?2. Innovate dormitory management to create a "comfortable home" for employees

?The management of dormitories has always been a weak link. This year we will increase management efforts and create a comfortable home for our employees. A true "comfortable home".

?To this end, the first thing is to have a clean dormitory environment. We require dormitory administrators to do a good job in public area sanitation, and set up dormitory directors in each dormitory to be responsible for arranging and supervising dormitory personnel. Cleaning, requiring indoor cleanliness, placing items neatly, checking the health status of each dormitory, and reporting the inspection status.

Secondly, we must strengthen the safety management of dormitories, always remember to prevent fire and theft, prohibit outsiders from entering and exiting the dormitory at will, and implement an inquiry and registration system for outsiders to ensure the personal and property safety of dormitory employees.

?The third step is to change management type to service type. Administrators are to be transformed into attendants to the accommodation staff. Most of the hotel staff come from all over the world and are young people who have just left home. Most of them are young and lack social experience. Therefore, they need our care and care in many aspects. Therefore, dormitory administrators should pay more attention to their changes in thoughts and emotions and care about them. life, especially for sick employees, we should give them family-like care and make them feel the warmth of family.

?3. Save energy, reduce consumption and create benefits

?1. Strengthen the management of hotel office supplies, clothing and labor protection supplies

?We will refer to previous relevant According to the standard regulations, we will reorganize them based on the actual situation, formulate the age and quantity standards for office supplies, clothing and labor protection supplies for each department, improve the procurement procedures, and keep good accounts. It is required to distribute according to regulations, ensure that the accounts are consistent with the actual situation, clear daily and monthly settlements, and store items in the warehouse properly to prevent deterioration and damage.

?2. Strengthen the management of vehicle ride cards and telephone numbers

?Establish a vehicle usage system, implement a vehicle dispatch system, strictly prohibit private use of vehicles and sleeping outside, and strengthen vehicle management Fuel consumption, maintenance management and vehicle maintenance ensure the safety of hotel leaders’ car use and use. Strict management and registration systems must also be implemented for bus passes and long-distance calls to prevent private use.

?4. Promote and promote bright brands

?1. Improve the writing level and quality of documents and materials, and complete the drafting, printing and sending of various hotel documents and materials in a timely manner , it is necessary to strengthen archives management and establish an archives management system. The relevant archived materials and documents must be properly kept and must not be damaged or lost.

?2. Timely publicize and report the hotel’s exemplary deeds, increase the publicity of the hotel, spare no effort to promote the hotel’s advanced models that have emerged in the construction of the three civilizations, vigorously promote the hotel, and establish an excellent hotel exterior image and improve hotel visibility.

?5. New employee store training: Human Resources Department

?New employee induction training is carried out once or twice a month (the specific situation depends on the number of new employees), and the time arrangement is to avoid During the peak period when the department is open for business, onboarding training is conducted on a weekly basis, and training is conducted from 14:00 to 16:30 in the afternoon every day. How to write a personal work plan for a hotel front desk general collection of 7 articles (Part 4)

? After staying at the hotel front desk for a year, facing the new year, I feel longing and a little worried, but I don’t I will be afraid, I will try my best to do my job well and plan for my next work. The following is my new work plan for the second half of 20____:

?1. Do a good job as assistant manager Responsible for the overall operation of the front office, making reasonable arrangements for personnel, and arranging accommodation issues for store employees.

?2. Raise deficiencies in a day's work during regular meetings and take corresponding countermeasures in a timely manner. At the same time, summarize the day's work and keep records.

?3. Front office employees work according to the work schedule for the day and mark important matters in the work schedule. The purpose of formulating the in-store work schedule is to better understand the work tasks of the day, which can also reflect the transparency and work progress of the work;

?4. Grasp the daily passenger flow and turnover, and monitor the weekly passenger flow

?5. Do a good job in the "Three Ones" work of the department's fire safety, including inspections every day, training every Monday, drills every month, and keep corresponding records;

?6 , Guide pick-up and drop-off service. Implement the service procedures and meet the reasonable requirements of the guests;

?7. Increase the reception work in the front office, record the problems discovered during the work, and make corresponding improvement plans;

8. Make a training plan. Properly conduct a series of trainings for employees to further strengthen problems discovered at work to avoid them from appearing in future work. Assist employees to establish correct values ??and hotel ethics;

?9. Work closely with the front desk cashier to record daily turnover. Master the use of reserve funds on the day, reasonably arrange change, and ensure the normal checkout of cashiers;

?10. Handle complaints from people. Customer complaints are mainly divided into three types: "face-to-face complaints", "telephone complaints" and "written complaints". Hotels mainly make more complaints in person. No matter what kind of complaint you make, you must stand from the customer's point of view. First, you must gain emotional favor and trust. If the customer's request can be resolved face to face, resolve it immediately. If the problem cannot be solved, the superior should be notified as soon as possible, and corresponding solutions should be made with the leader to solve the problem for the customer as soon as possible.

?If there is a complaint from a designated person, you must first understand the situation with the person concerned. If the problem can be solved within your own authority, you will solve it yourself. If it exceeds your working ability, you should immediately ask your superior for instructions. Leaders, report the situation truthfully, discuss solutions with the leaders, put forward your own ideas, solve the problem for the guests as soon as possible, and inform the guests of the handling opinions of the designated complaint personnel, and then apologize to the guests, and do not let the guests take them away. Walk with satisfied emotions. Such customer complaints must be handled in a win-win situation between the interests of the company and the interests of the customers. How to write a personal work plan for the hotel front desk, a general collection of 7 articles (Part 5)

? In a position like customer service, I also very much hope that I will have more gains, and I can also make myself truly You will grow in this job and gain more. Facing the future, I also hope that I can do everything well in this job, so I have carefully formulated the following work plan.

?1. Complete the work seriously

?To hold this job, you need to make more efforts in it and let yourself grow in it through your unremitting efforts. To do more work. When it comes to completing work, of course I also hope that my efforts will be able to do my job well, which will also give me greater opportunities and efforts to grow in this job.

Faced with this job, I still need to do a lot of things, so no matter what happens at any time or any situation occurs, I need to correct my thoughts and do my job well. Work and life must be separated. When working, you need to correct your thoughts and use personal efforts to promote better development at work. Therefore, you need to know yourself well and understand your own goals more clearly. Problems, do more improvement and growth at work.

? 2. Improve personal abilities

? The most important thing about customer service is to communicate with customers, understand each other’s problems during the communication, and also gradually solve problems for customers and personalize them. All the work is done well. Communication is a university subject, so there are many things that need to be paid attention to in my work, and more preparations need to be done. Therefore, in the future life, I need to work harder to understand my own problems. , truly reflect on your future life. Now I analyze myself seriously and gradually understand that I still need to make more efforts in the next stage, and in the future I need to seriously reflect on myself and make more progress and efforts.

?3. Make up for my own shortcomings

?In the future work, I still need to make more efforts in many aspects, so in the future Over time, I still need to seriously reflect on myself and truly let myself understand my own development in this job. In the future life, I will also work hard to change myself and truly make more struggles and efforts for my own life. In the process of working hard, I also need to constantly reflect on myself and understand my own problems as much as possible. Therefore, in the future life, I must understand the direction of my next efforts and struggles.

?I believe that I will be able to achieve results and perform better in my new job, and I will truly gain more struggle and effort in this job. In the future life, I still have many aspects that are worthy of growth, so I will correct my thinking about work, start from work, change myself better, and strive to adapt to this job. How to write a personal work plan for a hotel front desk general collection of 7 articles (Part 6)

? Because the professional knowledge of the front desk staff and mechanics is not professional and extensive enough, and the service details are lacking, when contacting customers, They sometimes fail to provide the services customers need, and even make customers feel distrustful. Therefore, we need to continue to strengthen the professional knowledge training of front desk receptionists and machine repair personnel, improve business capabilities, and strengthen technical levels; in the service process, service personnel should think from the perspective of customers, consider customers, and provide customers with real services. Make constructive suggestions to customers so that our services can make customers more satisfied.

?1. Summary of work in the first half of the year

?In the past, our after-sales service standards were not in place at the front desk and in the workshop, and the staff were not very attentive to their work. This leads to mistakes in some avoidable work details. Therefore, in the second half of the year, we need to enhance the sense of responsibility of managers and employees for their work, let employees know the current status of the company and future plans, as well as the market and future trends, and let them realize their own Stable jobs and income are directly linked to the company's corporate development, allowing employees to change from passive to proactive. Judging from the current service industry, if a company wants long-term and stable development, service is the top priority. The front desk is Buick’s after-sales window to the outside world. Every move of the front desk receptionist represents the image of Buick’s after-sales service. Therefore, we must establish a good image for Buick’s after-sales service and even the company, and be recognized in the minds of customers, so that our company can continue to develop and grow. Go down.

?From a marketing strategy perspective, the Buick after-sales department was insufficient in maintaining loyal customers in the first half of the year. There was also a certain amount of loss of customers as new customers continued to be added, so in the second half of the year we must cultivate and maintain a group of loyal customers. Stabilize old customers who have cooperated with us for a long time and develop new loyal customers. We will give these customers real care in our daily work. Of course, care is based on mutual benefit. Only in this way can we survive the good and bad times of the market and let these customers always follow us. Truly "care about you more than you".

?Price rationalization.

The price is also one of the important factors that influence customers to enter the factory. We provide customers with better services and reasonable prices, and always formulate reasonable maintenance plans from the customer's perspective, thereby saving customers money and going beyond. Customer expectations.

?In the current market environment, all companies are in a state of low profit or loss. This requires every manager and employee of our company to save money and reduce consumption, so as to save every penny for the company. As a Buick after-sales service provider, you should save money on entertainment expenses, daily work supplies, etc.

?1. Do a good job in internal personnel management, and ensure a strict system and clear division of labor in management.

?2. Based on the existing regular meetings, further deepen the content of regular meetings, enhance the depth and breadth of discussions, and build the service quality seminar into a communication platform for all service personnel to learn from each other and learn from each other. Share service experiences and stimulate ideas.

?3. The service will be innovated and improved based on the existing service level, focusing on service details and humanized services, improving the qualifications of service personnel, improving the salary assessment and treatment standards of waiters, and strengthening For daily services, establish a high-quality service window, create service highlights, and create an innovative service brand based on the brand.

?4. Responsibilities for property management should be assigned to people. There are rules to follow, well-documented, someone to implement and someone to supervise.

?5. Increase efforts to maintain member customers.

?6. Strict management system and employment training system, clearly define job assessment levels, enhance employees' awareness of competition, and improve personal quality and work efficiency.

?7. Enhance employee efficiency awareness, strengthen cost control, and save expenses. Train employees to develop good conservation habits, share water and electricity, etc., detect waste, stop it in a timely manner, and strictly implement relevant penalty systems.

?8. Strengthen the coordination relationship between departments.

?9. Pay attention to food safety and hygiene, and do a good job in various safety management.

?2. Work plan for the second half of the year

?I think the work of the hotel’s front office supervisor is mainly divided into the following points:

?⑴Assist the manager to do Carry out the overall operation of the front office, make reasonable arrangements for personnel, and arrange the accommodation of store employees;

?⑵ Able to hold 3 regular meetings on time every day, and raise deficiencies in the day's work during the regular meetings , and take corresponding countermeasures in a timely manner, and at the same time summarize the day's work and keep records;

?⑶ Develop an in-store work schedule. Let the front office staff work according to the work schedule for the day and mark important things on the work list. The purpose of formulating an in-store work schedule is to better understand the work tasks of the day, which can also reflect the transparency and work progress of the work;

? (4) Master the daily passenger flow and turnover, and monitor the weekly passenger flow Make statistics on monthly passenger flow and formulate corresponding marketing plans. At the same time, compare the turnover between weeks and months to find out the shortcomings and make summary and corresponding countermeasures;

< p> ?⑸ Do a good job in the "Three Ones" work of fire safety in the department, including inspection every day, training every Monday, drill every month, and make corresponding records;

?⑹ Supervision Pick up and drop off service. Implement the service procedures and meet the reasonable requirements of the guests;

?⑺Participate in the reception work in the front office, record the problems discovered during the work, and make corresponding improvement plans; ⑻Develop a training plan . Properly conduct a series of trainings for employees to further strengthen problems discovered at work to avoid them from appearing in future work. Assist employees to establish correct values ????and hotel ethics;

?⑼Work closely with the front desk cashier to record daily turnover. Master the use of reserve funds on the day, arrange the change reasonably, and ensure the normal checkout of the cashier; How to write a personal work plan for the hotel front desk, a general collection of 7 articles (Part 7)

? 1. Business situation

?The planned task in 20xx was xx million yuan, and the actual completion was xx million yuan, with an excess of xx million yuan, (including individual customer store revenue xx million yuan, average room price xx yuan/room), accounting for xx% of guest room revenue, and the plan was completed xx%, revenue increased by xx million yuan compared with the same period.

?2. Main tasks:

?1. Strengthen business training and improve employee quality

?In the past year, we have mainly focused on service skills as the training focus , carry out training work in strict accordance with the training plan, and assess employees in stages. At the same time, they have strengthened on-the-job practical training to enable employees to apply what they have learned. Strengthen business training, take each batch of reception tasks seriously, and formulate detailed training plans and reception plans according to different stages and different teams. When encountering large-scale reception tasks, we only give reception staff a 5-minute running-in period, including the entire effective check-in process, conference team and cooperation with the conference center. This requires good business and communication skills. , which requires regular and rigorous training. All staff in the front office know that only by constantly enriching themselves can they complete various reception tasks in a down-to-earth manner. In the case of limited personnel, we require managers to visit the front line to guide work, identify problems, provide feedback, and make timely adjustments through consultation to meet service standards.

?2. Make every effort to strengthen the construction of the staff team and do a good job in service guarantee.

?Over the past year, we have always made reservations and reception services a priority. By rationally arranging rooms, increasing occupancy rate, and providing warm and satisfactory services, we can retain every guest in the hotel. In 2016, through the collective efforts of the front office staff, we successfully received 73 large, medium and small meetings; 5 military zone meetings, 100 VIP meetings, and 37,500 people received. For example, meetings of the Provincial Department of Civil Affairs, meetings of the Proposal Department, and meetings of the Department of Land and Resources. When receiving these large meetings, due to the large number of participants, the check-out time is not uniform, which puts higher requirements on our reception work. We often Working overtime, when receiving military region meetings, due to the high reception standards of the military region, we did not dare to be negligent in each reception. We often worked overtime. No one complained at all, but still devoted themselves to the work enthusiastically.

?3. Carry out the fourth quality service activity solidly and effectively

?The fourth quality service activity officially kicked off on May 15. Our department actively organized employees Study and understand the spirit, and conducted a series of professional skills training for employees, which greatly improved their service awareness and service skills. At the same time, a series of work processes and work standards were formulated and reported to make various front office services more efficient. It is smoother and the standards are clearer, making the service more refined and standardized. According to the plan of high-quality service activities, job training competitions are held among employees every week, which greatly improves the service level of employees. The first session organized by the center Employees in the front office actively signed up for the staff party to show off their talents. Through this high-quality service activity, a scramble situation was gradually formed among employees, which greatly enhanced their enthusiasm for work.

?4. Care about the lives of employees and create a relaxed and pleasant working atmosphere.

?The work content of the front office is complex and covers a wide range of areas, and employees have high work pressure. In view of this characteristic, the front office The department has always emphasized the need to care about the lives of employees, and can effectively solve the difficulties of employees from department managers to supervisors. During festivals, the management staff will take the initiative to remind them to call home to greet their parents, send them fruits when they are sick, and take the initiative to help them when they encounter difficulties in life, so that they can feel the warmth of collective mutual help and mutual love. In order to relieve the pressure caused by work and enhance cohesion, the department often talks to them and encourages them so that they can face the new job in a better working condition. At the same time, we require managers to set an example both in terms of their business capabilities and how they behave with others. When encountering difficulties, they must be on the front line with service staff to motivate employees, reduce employees’ work pressure, and cultivate teamwork and shared joy among managers* The good atmosphere of **suffering makes employees fully trust the department, so that employees can maintain a stable and healthy mentality and ensure the quality of customer service.

?6. Pay attention to the coordination between various departments to achieve great results

?Every employee in the front office must actively participate in various activities organized by the center, hotels and departments. This activity not only allows departments to understand each other, but also enhances the team's centripetal force and cohesion.

We also emphasize that the front office is the central department of the entire hotel. It has a close working relationship with all departments. If there is a problem, we should take the initiative to coordinate and solve it to avoid the deterioration of the matter. We must have a "stop it until me" policy. Service awareness and "nothing is trivial in the hotel" service attitude.

?7. Strengthen the awareness of "increase revenue and reduce expenditure, increase revenue and reduce expenditure"

?The annual planned cost is 360,470,000 yuan, and the actual cost is 320,110,000 yuan, saving 4. 360,000 yuan, mainly saving in wages, electricity, material consumption, etc. In expense management, we start from the details, strictly implement the material requisition system, conduct regular inventory, have dedicated personnel to manage, and distribute quantitatively, so that the consumption of items in the front office is controlled within Yuan, the cost increased by 3.52 million yuan compared with the same period, (mainly due to accrual incentives, local subsidies, etc.), and all cost indicators met the requirements.