Traditional Culture Encyclopedia - Hotel reservation - Three major products of Longteng tourism
Three major products of Longteng tourism
-VIP rest service of airport high-speed rail
Service Introduction
Longteng Travel VIP Lounge (formerly Longtengka) selects airports and high-speed railway station VIP Lounge covering the whole world, and sincerely provides you with comfortable and convenient high-end business travel services. As long as you become a member of Longteng Travel VIP Room (formerly Longteng Card), whether you travel by plane or high-speed rail, you can enjoy quiet, comfortable and private exclusive rest space in more than 200 VIP rooms in more than 0/00 major cities around the world.
service content
Using Longteng Tourist Lounge (Longteng Card), you can enjoy:
1. Quiet and comfortable waiting/waiting environment
2. Free hot and cold drinks and exquisite snacks.
3, all kinds of audio-visual entertainment, the latest newspapers and magazines
4. Perfect commercial facilities such as network and computer.
Distinguished member
The membership fee is RMB 2680, and the membership is valid for one year.
During the validity period, members can use the service unlimited times.
Please purchase the service point in advance when using the escort service. The charging standard is RMB 65,438+050 yuan/minute, and the fee deduction standard for airport VIP waiting service is 65,438+0 yuan/person (2 points/person will be deducted for international flight service and overseas airport service in Beijing, Shanghai, Guangzhou and Shenzhen airports); The charging standard for VIP waiting service of high-speed rail is 0.5 points per person (the charging base is 1 minute).
Standard membership
The membership fee is RMB 100, and the membership is valid for one year.
Please purchase service points in advance for members to use and escort services. The charging standard is RMB 150 yuan/min, and the charging standard for VIP waiting service at the airport is 1 yuan/person (2 points are deducted for international flight service and overseas airport service at Beijing, Shanghai, Guangzhou and Shenzhen airports); The charging standard for VIP waiting service of high-speed rail is 0.5 points/person (the charging base is 1 minute).
Preferential policies: When applying for membership for the first time or renewing the membership fee, the annual membership fee can be reduced by recharging at least 8 points at one time.
Institutional member
Institutional members are issued by cooperative institutions such as banks and insurance companies.
The validity period, service points and escort charges of institutional members shall be formulated by the card issuing institution.
The expenses incurred by the members of the organization in the process of consumption will also be charged according to the expense regulations formulated by the organization.
1. The standard service time of the VIP room is 2 hours/time. If it is used overtime, you need to swipe your card again (the specific operation is subject to the relevant regulations of VIP room).
2. The field staff is only responsible for providing services. If you have any questions about the usage fee, please call Longteng Travel Service Hotline for consultation.
The opening hours of VIP rooms in some airports depend on the earliest flight and the latest flight.
4. Deduction standard for VIP waiting service at the airport: 1 minute/person (2 points/person will be deducted for international flight service and overseas airport service at Beijing/Shanghai/Guangzhou/Shenzhen Airport).
Deduction standard for VIP waiting service of high-speed rail: 0.5 points/person.
5. The specific VIP room service content shall be subject to the on-site provision.
limousine
Service Introduction
Longteng Travel-Concierge Car Service is the travel traffic demand of high-end business travelers. It takes VIP courtesy as the service orientation, and adopts five-star hotel service standard limousine service products. This service focuses on the shuttle between the airport and the urban area, and the service network covers ten major commercial cities such as Beijing, Shanghai, Guangzhou, Shenzhen and Hong Kong.
High-end luxury cars are used uniformly throughout the country, equipped with well-trained professional drivers, and customers can be provided with pick-up and drop-off services by just one phone call.
I hope to enjoy the service of Longteng tourist limousine. Fill in the "Membership Application Form" in the "Online Service" area, and I will arrange someone to contact you immediately.
Service flow/procedure
1. Please call the service hotline 24 hours in advance to make an appointment.
2. Customer service staff will register travel information and service mode;
3. After the appointment is successful, the license plate number and the driver's contact information will be notified;
Please arrive at the appointed appointment place and show your valid identification.
Vehicle introduction
The main models are as follows: Mercedes-Benz S series, Mercedes-Benz E series, Audi A6L, Buick GL8, Cadillac, Toyota Alfade ... ...
Yao ketong
Service Introduction
Longteng Travel-Yaoketong is the first top-level network service product for VIP reception at the airport in China, and it is an airport concierge service specially designed for high-end people such as politicians, business leaders and important corporate customers.
The service covers more than 20 major commercial and tourist cities at home and abroad.
service content
Vip delivery service
There is a special representative (association) to handle the check-in procedures.
Exclusive VIP lounge
Exquisite snacks and drinks
Perfect business and leisure facilities
Special security inspection channel
Escort the plane.
Concierge door-to-door service
, a special person beckons greetings.
A special person will pick up the luggage on behalf of (with).
Exclusive VIP room to rest and wait.
Escort to the bus.
Vip special parking lot
Service flow/procedure
Appointment process
1, 6 hours before the flight departure, call the service hotline to make an appointment;
2. Provide company name, customer name, travel date, contact number, flight number, departure time and other reservation information;
3. After the reservation is successful, I will inform you by SMS. Please show your ID card when you arrive at the designated appointment point to enjoy the service.
Service flow/procedure
1, VIP delivery service
Reservation service-shuttle bus to the airport-meet at the appointed point-VIP lounge rest-special agent for boarding and check-in-VIP special passage-special person for boarding.
2.VIP pick-up service
Reservation service-pick up the plane with a sign in the cabin-send it to the VIP room-rest in the VIP room-send it to the arrival hall-send it to the destination.
service network
Please check the network of Longteng Tourist Lounge (formerly Longteng Card), Longteng Tourist Concierge Car and Longteng Tourist Guest Pass in official website.
service support
call center
Key account manager
Establish a professional service system for key account managers to provide point-to-point and butler-style services for corporate customers. It can monitor the usage of members for corporate customers, provide professional services such as card opening report, card usage analysis, and overall solutions to various problems encountered by customers, so that enterprises can grasp the service situation in a time-saving and worry-free manner and effectively reduce management costs.
Background management system
We have a professional customer service background system independently developed for call centers and customer service departments. The system is equipped with strict confidentiality function, which can ensure the safety of customer data, and has powerful information function, which can analyze and summarize the customer's usage and feedback information.
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