What does the room service department of the hotel do?

The salary income of each hotel is different, and there is a big gap.

Housekeeping department is a core department of the hotel, and its performance plays an important role in the performance of the whole hotel. Over the past few years, I have always kept in mind the service concept of "operating with love" and "serving with conscience", which runs through and is implemented in my daily work, and I have deeply thought about how to communicate with customers with true feelings and how to let customers enjoy the warmth of home. With the support of the leaders, we carried out the note work in the room service, which narrowed the distance with the guests through a small short message and realized the heart-to-heart communication. In 2005, the room service note was upgraded again, incorporating new ideas and creativity, sending small humor and jokes mixed with cordial greetings to in-house guests, further explaining the concept of "operating with love". In addition to communicating with guests in this way, our guest room work also follows the "open door service" proposed by general manager Jiang of the hotel, and carries out face-to-face communication with guests. A cordial greeting, a beautiful blessing, and a warm-hearted word all make the guests stay in the hotel and go back and forth, which makes the hotel occupancy rate increase steadily.

I remember receiving a small conference. The organizer of the conference, Mr. Xie, came from a unit in Shanghai, and the participants came from all corners of the country. Because Mr. Xie lived in Century Taihua Business Hotel, he set the meeting place in Weifang, thousands of miles away. Before coming to Weifang, Teacher Xie called me and said, "It is because of your's service that we chose Century Taihua." Like other meetings, we arranged rooms and meeting rooms in advance and followed up the service during the meeting. The meeting lasted five days. During the meeting, Mr. Xie, the spokesman of the meeting, was hoarse because of continuous lectures. Li Shaohua, a careful conference worker, cooked pear juice for the guests, signaling them to moisten their throats first. The guests were moved and took this case as the starting point of their sales strategy. At the meeting, they publicized the love service of Century Taihua. At the end of the meeting, I also brought a whole set of pamphlets "Running with Love", saying that I would go back and organize all the staff to study. In their view, Century Taihua's "operating with love" has no profound marketing strategy or sophisticated technology, just because employees have a heart willing to serve others. After that, the guests returned to Shanghai and sent a long fax to express their sincere thanks. ...

As the "face" of the hotel lobby receptionists, their sincere greetings and sincere smiles have narrowed the distance with guests from all corners of the country. More importantly, through their own sales skills and professional skills, the room occupancy rate rose to the highest point, which not only improved the efficiency of the hotel, increased operating income, but also enhanced the image and popularity of the hotel. As a second-line logistics support department, the employees in the washing section are not far behind. In the high temperature environment, they have shown their due professionalism and have been providing logistical support in obscurity. This is our housekeeper's gratitude and selfless return to the hotel.

Looking back, I learned from each other in the summary and didn't dare to stay at all; Looking forward to the future, I will bring forth the old and bring forth the new in my progress, and I dare not slack off at all. Because what is before us is bound to be one new challenge after another.