Traditional Culture Encyclopedia - Hotel reservation - Quality inspection work plan
Quality inspection work plan
The new year has begun, and I hope I can make a breakthrough in quality inspection. The work plan is as follows:
1. Face up to our own quality inspection work
Quality inspection work is an important part of our work. The number and quality of problems we find in our work will promote the development of the hotel to some extent, and it is also an evaluation of our own work quality. Therefore, we should dare to find problems. Be strict with yourself and set an example; Treat colleagues equally, so that things are not right.
Second, learn to find problems
1. With such a large hotel and so many employees, it is certain that there are problems in daily work, but whether the problems can be found by us depends on our work attitude and sense of responsibility. For example, if we go through a formality to inspect the floor, there will be no problem, but if we go there and think about what it should be like according to the hotel quality requirements, what is the situation now and what are the shortcomings compared with the requirements, then we can find the problem. In addition, we need to increase the number of inspections.
2. Actively participate in customer service. We have corresponding working procedures for various customer services. If there is a jam in a service link, it means there is a problem in this place.
3. Expand the scope of inspection. The sentence "Employees will definitely do the work of leadership inspection" tells us from the side that the quality of employees' work depends on the scope of inspection by our quality inspectors. If we check everything, then I believe the quality of our employees' work will go up. For example, we often check the telephone management system, so our employees will not use the hotel phone to make private calls; We often check the reservation confirmation of the front desk, so the front desk staff will form the habit of reservation confirmation.
4. Strengthen the inspection of backstage posts, such as: checking and tracking the medical records of the engineering department; Check the procurement timeliness of the purchasing department; Inspection on the hygiene of the backcourt area of the Security Department.
Third, pay attention to the ways and methods in the work
Summarizing last year's work, we found that sometimes when we check the problems and communicate with departments, there will be a phenomenon of wrangling, and sometimes it also reflects the bad attitude of our quality inspectors. This requires us to keep good evidence and pay attention to the tone of speech. If you can take pictures, you can take pictures, but if you can't, you can record them. When you encounter something you are not sure about, report it to the leader and let him decide. Pay attention to communication skills with employees, so that they can realize their own problems in time and correct them. In addition, we also need to strengthen the study of other post knowledge according to our own situation, and strive to solve all problems in time.
Fourth, resolutely implement the rigid regulations of the department
Without rules, Fiona Fang cannot be achieved. Rigid regulations are only a basic value for us, not the ultimate goal of our work.
five, can combine the problems found in our own quality inspection, and put forward rectification opinions
There are problems in our work, and we will correct them, but we need to think about how to correct them and do them well. I hope that we can give more constructive opinions in 2xx years and contribute more to the development of the hotel. Quality inspection work plan (II)
In order to improve the work efficiency of quality inspection department, clarify the direction and focus of quality inspection work of quality inspection department 2xx, improve the overall quality and professional level of quality inspection department employees, and clarify the specific responsibilities and work objectives of each employee in the department, the annual work plan of quality inspection department 2xx is formulated, with the following contents:
Overall work objectives of quality inspection department 2xx:
1. Formulation of management system
1.
2. The text documents of inspection specifications, inspection standards and detailed rules of inspection specifications should be completed in mid-April and submitted to the leaders for approval.
3. clarify the responsibilities and division of labor of the personnel in the quality inspection department (including the inspection process and test steps of incoming materials, semi-finished products, finished products, electronic and electrical equipment and various parts).
4. Make clear the personnel assessment standard of quality inspection department (text file is required).
Second, strengthen product inspection and pumping
1. In order to ensure product quality, we must first strengthen the incoming inspection of raw materials. Raw materials entering the factory is the primary pass of quality management. Only by controlling the quality of raw materials in place can we ensure the subsequent normal production, and the sooner problems are discovered, the smaller the loss will be. Document the quality requirements of products provided by suppliers, form a quality agreement, improve and ensure the quality stability of incoming raw materials, reduce unnecessary waste and losses, and achieve the goal of * * *. Thirdly, regular and irregular quality feedback is conducted with suppliers, so that suppliers can have a clear understanding of the products they provide.
2. Strengthen inspection. In order to strengthen the inspection and do all-round inspection, it is necessary to consider increasing the number of personnel in the quality inspection department.
3. For better product inspection, it is necessary to equip the quality inspection department with product inspection and testing sites.
4, equipped with testing tools for quality inspection departments.
3. Cooperate with other departments
The quality inspection department has the responsibility and obligation to ask the purchasing department, the design department, the production department and the planning department to cooperate and coordinate in order to achieve better quality inspection objectives. In the new year, the quality inspection department will carry out quality work in all departments according to the new goals set by the company, improve the quality of quality management personnel, and immediately follow up new products and standards. In quality control, we should strengthen the analysis, research and planning of product inspection means and methods, and strengthen the statistics of quality objectives and the tracking of quality anomalies. Do a good job in 2xx quality management and strict quality control to ensure that the quality of the company's products can meet the needs of customers. Quality inspection work plan (III)
2xx will be the year when Runda will achieve a breakthrough in output and sales. In order to better adapt to the development of the company, the quality inspection department has formulated the following plans:
1. Strictly implement the company's various management systems.
2. Strengthen the training and assessment of quality inspectors and take various measures to ensure the detection accuracy.
3. Hold departmental working meetings regularly to encourage all quality inspectors to work hard and work hard with advanced workers as examples.
4. strengthen ideological communication with quality inspectors, and give full play to their enthusiasm and subjective initiative.
5. Quality data should be reported daily and classified and summarized every ten days.
6. Be familiar with the operating procedures of precision instruments and provide reliable and effective data for production and research and development.
7. actively improve the measurement management of the company, and conduct weekly inspection and daily verification of measuring instruments on time to ensure accurate measurement and smooth production.
8. actively cooperate with other departments while completing the above work. "New Year and New Atmosphere", all our quality inspectors will meet the challenge of 2xx with a brand-new look. I'd like to take this opportunity, on behalf of all the staff of the Quality Inspection Department, to wish you a happy New Year and all the best!
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