Job responsibilities of room attendant

The room attendant should be able to let the guests have a comfortable, clean and quiet rest environment, and also have good service manners. The following is my carefully compiled "Job Responsibilities of Room Attendants". More excellent articles are available for reference. You are welcome to read them. The content is for reference only. I hope they can help you!

Job responsibilities of room attendant (1) 1. Love and respect their jobs, and consciously abide by the shop rules.

2. Dress neatly before taking up the post, be warm and polite, obey the leadership, unite with colleagues and have a strong sense of responsibility.

3. Responsible for cleaning, maintaining and repairing the equipment, furniture and articles in the designated room. Control any situation in the guest room.

4, responsible for the floor public * * * area of health cleaning and maintenance work, to ensure that the floor items neatly.

5, responsible for the management of floor quota items, strictly control the consumption of guest supplies, to do a good job of waste recycling.

6, responsible for check-out rounds, counting the guest borrowing supplies and small commodity consumption, timely notify the room center, so as to avoid guests leaving the store and running accounts.

7. Responsible for the collection and replacement of dirty linen and the folding and sorting of new linen.

8, responsible for checking the guest laundry room, small items back, timely supplement all kinds of items needed in the room.

9. Be responsible for reminding guests to carry valuables with them, regularly check patrols, and report any abnormal situation in time.

10, responsible for listening to the opinions of the guests carefully and feeding back the information and opinions of the guests to the department head in time.

1 1. After a day's work, clean the workshop, clean electrical appliances, vacuum cleaners, dispose of garbage, and replenish necessary items to prepare for tomorrow's work.

12, make a good record of the handover, and hand in the floor card to the housekeeping department during the handover.

13, take an active part in training, constantly improve service skills and service level, always keep the instrument clean and tidy, correctly use service honorifics, constantly shape themselves and establish corporate image.

14. While completing the work, complete other tasks assigned by the superior leaders.

Job responsibilities of room attendant (2) 1. Go to work according to the paragraph arranged by the floor supervisor, and the work activities at work should not exceed this area.

2. Be fully responsible for the service and guest room management in this area, including guest room hygiene and public area hygiene, guest service, guest room maintenance and emergencies. , and understand the actual status of all rooms in the area.

3. Ensure the safety and quiet of the floor, pay attention to all guests with abnormal behavior who need service or special care, provide necessary help in time, and make all records and shift changes.

4. Be responsible for the check-out inspection in the area, report the inspection to the cashier at the front desk in time, and report everything except the ok room to the office.

5, found in the guest room legacy items (rooms), regardless of the size of the value, should write down the room number, guest name, date, sent to the housekeeping department for registration.

6, report to the foreman on duty within the jurisdiction of the maintenance projects and health can not meet the requirements and can not complete their own matters.

7, with the spirit of hard work, can quickly and efficiently complete the tasks assigned by the boss, do not waste resources in the work.

8. Strictly file the rules and regulations of the hotel, obey the management of the boss, reflect the problems that you can't solve in time, and don't make your own decisions.

9, master the guest room cleaning workflow and service procedures, work quickly, with good work efficiency, serious and responsible for their own work.

Job responsibilities of room attendant (3) 1. Love and work hard, and consciously abide by the rules and regulations of our store.

2, answer the phone, answer the guest consultation or request.

3, timely record housing, rounds, check-out time, water supply, maintenance, etc. , and check the statements and rooms with the front office.

4. Assist guests to check in. The personnel on duty should greet the guests at the stairs, guide them into the room, and introduce the facilities in the room (hot water, air conditioning, network cable, telephone, etc.). ).

Everything in the guest room should be clean and tidy. In strict accordance with the requirements of the health and epidemic prevention department (one flush, two washes, three disinfections and four cleanings), disinfect the water cups and sanitary ware in the guest room. Replenish all kinds of items needed by guests in time.

6. Responsible for sending and receiving work keys, keeping records of key recipients, and strictly implementing the system of borrowing and returning.

7, understand the guest's situation, irregular floor patrol on duty, pay attention to the door, lock, visitors, and make inspection records.

8. Keep the floor (corridor, escalator, window glass, window seam, etc. ) clean and tidy;

9, do a good job of equipment repair. The waiter first went to the scene to understand the damage, and then the maintenance personnel entered the guest room for maintenance, and there should be a waiter present.

10, do a good job in the use and daily maintenance of facilities. Correctly master the use of various electrical appliances, and switch and adjust lighting, air conditioning and other equipment according to weather conditions.

1 1. Understand equipment operation, power switch, lighting tools, carpet use, wall cleaning, etc. Every day, within the jurisdiction, if any abnormality is found, report it to maintenance in time.

12, responsible for the registration, storage and surrender of items left by guests, and shall not be detained without permission, and offenders will be hell to pay.

13, the staff is not allowed to stay in other people's rooms at night, and the discoverer will be fined according to the listing price and transferred from his post.

14, do a good job of succession. Turnkey, room status and handover record.

15. Listen carefully to the guest's opinions and feed back the guest's information and suggestions to the room manager in time.

16, take good care of guest room property, strive to save, and complete the assigned items with good quality and quantity. Work hard to learn business knowledge and constantly improve service skills and service level.

Job responsibilities of room attendant (4) 1, responsible for reception and reservation of guests after bathing. Accurately register passenger flow for reference.

2, do a good job in regional health, to ensure that the goods are clean and tidy.

3. Replenish all kinds of articles needed by the guests in time, and do a good job of room reception.

4, responsible for checking the operation of equipment and facilities in the area, timely report the maintenance project, found abnormal, reported to the processing.

5. Be responsible for air conditioning and exhaust in the area, opening all kinds of electrical equipment, adjusting lighting, and ensuring the business premises, required standards and business atmosphere.

6. Be responsible for counting, transporting, losing, compensating and disinfecting linen and other guest supplies to ensure the safety of guests.

7. Be familiar with the location of business premises, the distribution and use of guest rooms, keep in mind the service items and prices, and actively promote sales.

8. Provide guests with food, drinks, ordering food, wake-up service, etc., memorize the characteristics of guests, and be responsible for the custody and storage of guests' belongings.

9. Take good care of the company's property, practice strict economy, and complete all matters assigned by superiors with good quality and quantity.

10, cooperate with the foreman and the use of private rooms, and fill in all kinds of documents accurately and standardly.

1 1. Keep in mind the layout of passages and fire-fighting facilities in the area, have the knowledge and ability to use them correctly, strengthen the awareness of fire prevention and theft prevention, and carefully record the handover.

12, listen carefully to the opinions of the guests, and feedback the information and opinions of the guests to the superiors in time.

13, actively participate in training, constantly improve service skills, always keep the instrument clean and tidy, correctly use service honorifics, constantly shape themselves and establish corporate image.

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