Summary of cashier's work in hotel

Hotel cashier's work summary

Summary is a written material that comprehensively and systematically summarizes the achievements, existing problems, experiences and lessons gained in a period of time. It can help us sum up our previous thoughts and carry forward our achievements, so it is very necessary to write a summary. Have you figured out how to write a summary? The following is a summary of the hotel cashier's work I have carefully arranged for your reference, hoping to help friends in need.

summary of hotel cashier's work 1

Time flies. In a blink of an eye, I have been in the hotel for almost a year. In the past year, I have been growing with the care and help of department leaders and colleagues, and I have further improved my ideological awareness, work skills and interpersonal skills. Cashier's work is a serious job, and it is an important position in the hotel. Our hotel needs to deal with restaurant reservation and cashier's work. Although the work is busy, it is very fulfilling. Next, I will sum up my work for one year:

1. Constantly strengthen my own study and improve my professional quality. As a qualified cashier, we should pay attention to the changes of goods in time, understand the contents of the work and constantly enrich our professional knowledge, so as to solve the problems of guk in time and accurately. We should actively and humbly ask the old comrades for advice when we encounter the place where we can't move, and we should do our work well through our own continuous efforts.

2, love their jobs and work hard, and constantly strengthen the ability and quality of each person. The unit is now carrying out the seven-regular management method, which is an advanced management idea. The hotel has also made great progress under the promotion of the seven-regular management, but it needs further digestion and understanding, and strives to understand the spirit of the seven-regular management to continuously promote its personal ability and quality and make progress with the hotel.

3. Be strict with yourself and abide by the rules and regulations of the unit. In my usual work, I can be strict with myself according to the regulations of overseas hotels, so as not to leave early or be late, strictly implement the financial system and handle business according to my duties.

4. unite with comrades, obey management and be helpful. As an employee, I actively cooperate with all the activities of the hotel, finish my work seriously, unite with my comrades, and I will do my best to help my comrades when they encounter difficulties and need help.

5. Pay attention to words and deeds and establish a civilized, healthy and good employee image. As a person directly facing guk, we should always keep a good working attitude, treat guests warmly, understand the needs of guk, create a good environment for guk, maintain the image of the hotel and provide the most satisfactory service for guk.

Although I have made progress, I still have many shortcomings. In the next year, I will make persistent efforts to learn from advanced comrades and constantly improve myself.

1. Continue to strengthen study and constantly improve their cultural quality. Recently, the Maxima system has just been updated, so I will try my best to get familiar with it as soon as possible, constantly improve my professional level, learn from comrades who are skilled in business, and work hard with fewer mistakes and zero mistakes.

2. Carry out the "Seven Frequencies" of the hotel, strive to understand the connotation of the "Seven Frequencies", strive for advancement, and make more contributions to the hotel while upgrading itself.

3. Be strict with yourself, earnestly implement the financial system, ask for instructions and report more, ask for more study, communicate more at work, and make your work by going up one flight of stairs.

I have learned a lot of knowledge and skills in this year. In the next year, I will continue to maintain my strengths, overcome my shortcomings, make continuous progress, and contribute my meager strength to the construction and development of the hotel. Summary of cashier's work in hotel 2

1. Strengthen business study and continuously improve service level

During this year's work, I insisted on strengthening study as an important way to improve my own quality, and earnestly studied hotel service etiquette, checkout business knowledge, cashier precautions and other knowledge. Through continuous self-study, I constantly honed my personal conduct, strived to improve my professional ethics and improved my service skills.

Second, do my duty conscientiously, and do my job well

As a cashier at the front desk of a hotel, I can conscientiously perform my duties in my work, be proactive, work hard, be fearless of difficulties, and do my duty conscientiously, and make contributions to my ordinary work.

1. Do a good job of cashier. I worked hard to learn the knowledge of cashier business and carefully checked accounts receivable, so that the accounts receivable were settled promptly and clearly, which satisfied the guests.

2. Insist on warm and thoughtful service, do not bring negative emotions to work, take the initiative in work, and there is no phenomenon that one's mood affects the service attitude to guests.

3. Smile service, provide different services for different guests, worry about what the guests are anxious about, think about what the guests think, and let the guests feel at home with the most intimate side. Even if you encounter unpleasant things in the checkout service, you can still greet them with a smile.

4. Don't treat guests casually. When the guest's needs need to be completed with the assistance of other departments or individuals, I can take the initiative to consult clearly before making a decision, give the guest the most accurate answer, and let the guest know that his problem cannot be solved immediately, and I am really trying my best to help him.

5. Stick to the principle and decline the guest's request. Many guests asked for more invoices at the front desk, so I refused, and suggested that guests can spend money at other operating points, which can not only increase the income of the hotel, but also meet the needs of the guests, but never violate the principle of echoing the guests.

6. Enhance the awareness of vacancy and make the guests "happy to come and return with satisfaction".

The cashier at the front desk is the last department that guests contact before leaving the hotel, so they usually complain about the hotel's services at the checkout, and these problems are not necessarily caused by the cashier. I can take the initiative to explain the situation to other individuals or work departments and ask for help. After the problem is solved, I will ask the guests for advice again, make up for the mistakes of other colleagues or departments, calmly play the intermediary function, and deepen the trust of customers, so as to establish close and mutual trust with the guests and leave the hotel.

III. Work style

In terms of work style, I always adhere to a warm and thoughtful, proactive, rigorous and meticulous service attitude and a down-to-earth and hard-working service spirit. At work, we should respect leaders, unite with comrades, be strict with ourselves, be modest and prudent, take the initiative to accept opinions and suggestions from all sides, enhance our sense of responsibility in cashier work, and devote ourselves to work with full enthusiasm. In terms of discipline, I can strictly abide by various rules and regulations, better implement the system of asking for leave, strictly observe work discipline, and maintain the good image of hotel staff.

In my future work and study, I will try to do the following:

1. Consciously strengthen my study, learn from my professional knowledge, learn from my colleagues around me, learn from my own work and life practice, and gradually improve my professional level and comprehensive quality.

2. Strive to improve work initiative, not afraid of doing more things or doing small things, and improve and improve yourself in bit by bit practice.

In short, I have made some achievements in this year's work, but there are still many gaps from the requirements of leaders and comrades: mainly, I have not grasped business knowledge tightly enough, and my study is not systematic and deep enough.

in my future work, I will carry forward my achievements, overcome my shortcomings, do all my work in a down-to-earth and conscientious manner in a spirit of being highly responsible for my work and career, and live up to the expectations of my leaders and comrades. Summary of cashier's work in hotel 3

Time flies. In a blink of an eye, I have been in the hotel for almost a year. In the past year, I have been growing with the care and help of department leaders and colleagues, and I have further improved my ideological consciousness, work skills and social behavior. Cashier's work is a serious job, and it is an important position in the hotel. Our hotel needs to deal with restaurant reservation and cashier's work. Although the work is busy, it is very fulfilling. Next, I will sum up my work for one year:

1. Constantly strengthen my own study and improve my professional quality. As a qualified cashier, we should pay attention to the changes of goods in time, understand the contents of the work, and constantly enrich our professional knowledge, so as to solve the problems of guests in time and accurately. We should actively and humbly ask the old comrades for advice when we encounter the place where we can't move, and we should do our work well through our own continuous efforts.

2, love their jobs and work hard, and constantly strengthen the ability and quality of each person. The unit is now carrying out the seven-regular management method, which is an advanced management idea. The hotel has also made great progress under the promotion of the seven-regular management, but it needs further digestion and understanding, and strives to understand the spirit of the seven-regular management to continuously promote its personal ability and quality and make progress with the hotel.

3. Be strict with yourself and abide by the rules and regulations of the unit. In my usual work, I can be strict with myself according to the regulations of overseas hotels, so as not to leave early or be late, strictly implement the financial system and handle business according to my duties.

4. unite with comrades, obey management and be helpful. As an employee, I actively cooperate with all the activities of the hotel, finish my work seriously, unite with my comrades, and I will do my best to help my comrades when they encounter difficulties and need help.

5. Pay attention to words and deeds and establish a civilized, healthy and good employee image. As a person who directly faces the guests, we should always keep a good working attitude, treat the guests warmly, understand the needs of the guests, create a good environment for the guests, maintain the image of the hotel and provide the most satisfactory service for the guests.

Although I have made progress, I still have many shortcomings. In the next year, I will make persistent efforts to learn from advanced comrades and constantly improve myself.

1. Continue to strengthen study and constantly improve their cultural quality. Recently, the Maxima system has just been updated, so I will try my best to get familiar with it as soon as possible, constantly improve my professional level, learn from comrades who are skilled in business, and work hard with fewer mistakes and zero mistakes.

2. Carry out the "Seven Frequencies" of the hotel, strive to understand the connotation of the "Seven Frequencies", strive for advancement, and make more contributions to the hotel while upgrading itself.

3. Be strict with yourself, earnestly implement the financial system, ask for instructions and report more, ask for more study, communicate more at work, and make your work by going up one flight of stairs.

I have learned a lot of knowledge and skills in this year. In the next year, I will continue to maintain my advantages, overcome my shortcomings, make continuous progress, and contribute my meager strength to the construction and development of the hotel. Summary of hotel cashier's work 4

For this job, I can do my job seriously and conscientiously. Although I only play an ordinary role, this role is not only as simple as collecting money, but also has many complicated procedures. During my work, I learned a lot of experience and gained a lot of knowledge.

But as a cashier, you must have a positive, enthusiastic, proactive and thoughtful attitude to serve every customer. Occasionally, I will encounter many unpleasant things at work, but I must overcome them without negative emotions, because this will not only affect my mood but also my attitude towards customers.

Every day, we will meet different Guks, and different Guks have different tempers. We should provide different services for different customers, because the unchanging tenet of this industry is "customer first". In the face of customers, always smile on your face, provide polite service, and let customers feel friendly. Even if we encounter some unpleasant things in the service work, if we still greet each other with a smile, then there is no reason for the unreasonable guk to lose his temper. The so-called "meet with a smile, let everything go away", so that customers are happy and comfortable.

Although this is just a simple cashier, it is so insignificant to others, but it teaches people a lot of truth and improves our own quality. Constantly learn, constantly improve their moral cultivation, and constantly improve their service skills. "Only learning can constantly sharpen a person's character, improve moral cultivation and improve service skills. Even an ordinary cashier, as long as he keeps moving forward, can walk the sky we want!

The following are some ideas that I have personally realized during my working time that I must understand and demand myself:

1. Be anxious about what guk thinks.

(I will meet different types of customers every day and provide different types of services for different types of customers. Its service tenet remains unchanged: customers are God! )

2. Smile at customers

(Let customers feel at home with the most intimate side. Even if you encounter unpleasant things in the checkout service, you can still greet with a smile. I believe that no matter how unreasonable the customer is, there is no reason to lose his temper. )

3. Don't make uncertain promises to guk.

(When guk's demand needs to be completed with the assistance of other departments or individuals, you should consult clearly before making a decision, because guk wants the most accurate answer. But in any case, this does not mean that you don't have to try your best to solve the problem for guk. The key is to let guk know that his problem is not something you can solve immediately, and you are really trying your best to help him.

many guks asked for more invoices at the front desk, so we refused, and suggested that guk could tip at other operating points, which could be included in the room rate. This would not only increase the hotel's income, but also meet the needs of guk. However, we must not violate the principle in order to agree with guk. )

4. consider how to make up for the mistakes made by colleagues and departments, and ensure that guk can settle accounts in time to satisfy guk.

(The cashier at the front desk is the last department that guk contacted before leaving the store, so he usually complains to us about the hotel's services when checking out, and these problems are not caused by the cashier. At this time, it is most advisable to avoid shirking or blaming the departments or individuals that caused difficulties, and the style of "nothing to do, hanging high" is the least desirable. We can't make up for the mistake, but let guk doubt the management of the hotel, thus deepening the distrust of customers. Therefore, we should calmly play the intermediary function, and the cashier should explain the situation to other individuals or departments and ask for help. After the problem is solved, we should ask guk for advice again. At this time, guk is often influenced by your enthusiasm, thus changing the initial bad impression and even establishing the relationship between close and trusted customers and us. )

5. Keep learning, improve your moral cultivation and service skills.

(self-study constantly, constantly sharpen your personal conduct, improve moral cultivation and improve service skills. Let's take vigorous steps and keep moving forward, so that we can fly high in the sky. )

Believe me, I can do it better. Thank you for your appreciation. I love this job and I want to do it best!