Hotel reservation guarantee

Hello! Thank you for your interest in Ctrip!

Because when the room is tight, in order to reduce noshow and ensure the normal check-in of guests, credit card guarantee is needed. If the guest fails to check in as scheduled, Ctrip will deduct all or part of the room rate. Generally speaking, the situations that need to provide guarantee are:

A. tourist peak season or hot spots;

B. Hotels during exhibitions or national holidays;

C. the stay time exceeds the hotel limit, etc.

D. It is the practice of overseas hotels that all hotels need to provide credit card guarantee in order to ensure the normal stay of guests. If the guest fails to check in as scheduled, all or part of the room fee will be deducted according to the reservation terms.

If you don't have a credit card, you can also use the credit card of your family or friends as a guarantee. At that time, the guarantee will be automatically lifted after you check in as scheduled, and the room rate will still be paid at the front desk of the hotel. If you don't check in as scheduled after the guarantee, part of the room fee you didn't check in will be deducted from the guarantee credit card.

If you have any questions, I suggest you call our customer service, and someone will serve you.

For more information, please visit Ctrip Hotel: /#c=baiduzd. I hope my reply is helpful to you. Thank you for your question! Have a nice trip.