Business reception work summary report

Business reception work summary report

Business reception summary report 1 Time flies, and the Spring Festival is coming soon. In the next 20xx years, with the care and enthusiastic help of company leaders and colleagues, I successfully completed the corresponding work of reception at the front desk. Now, let's sum up our work in 20xx.

First, the basic content of the front desk work.

The work at the front desk is a post that requires patience and responsibility, and a warm and positive working attitude is very important. 20xx 165438+ 10, I started to be a receptionist, knowing that the receptionist is the first person to show the company's image. At work, in strict accordance with the company's requirements, tooling posts, facial features. Treat every visiting customer warmly and guide them to the relevant office enthusiastically. It provides convenience for the company and also provides convenience for customers. When answering the phone, listen to the customer's inquiry patiently and make corresponding answers as much as possible.

Second, the experience and lessons of the front desk work.

Before working in xxx enterprise, although I had experience in reception at the front desk, I still need to study and work hard. For example, in terms of comprehensive quality, the sense of responsibility and professionalism need to be further improved and the service concept needs to be further deepened. At work, I learned how to communicate better and how to be pragmatic and enterprising.

Third, the next work plan of the front desk.

Based on my love for the reception work at the front desk, I will strictly demand that I not only abide by the relevant work system of the company, but also treat my work positively and practically. Strive to improve the quality of work and enhance the sense of responsibility and dedication. I will further and better show my advantages, overcome my shortcomings, foster strengths and avoid weaknesses. Unite the company and colleagues to create better work performance for the company!

Summary Report on Business Reception 2 Time flies, and a new year is ushered in unconsciously. In the next XX years, with the care and help of company leaders and colleagues, I successfully completed the corresponding work. Now I will make a summary of my work in XX years. (ps: I have used this sentence since I joined the company. Every year is another time:

First of all, reception at the front desk.

65438 worked as a receptionist from 10 to July in XX. The receptionist was the first person to show the company's image. At work, I work in strict accordance with the requirements of the company, treat every visiting customer warmly, and point it to the relevant office, which provides convenience for leaders and customers. In the past year, * * * has gained about 1000 users.

Second, the reception of the meeting.

1, external conference reception

Attend the reception of Shandong Unicom's financial meeting, the work meeting of the operation and maintenance department, the training meeting of human resources monitoring, the operation meeting of the provincial G network, and the business analysis meeting of Linyi Branch and Heze Branch. In this kind of foreign conference, I arrange the venue in strict accordance with the high standards required by the conference, actively coordinate hotel-related matters, and provide good service during the conference. In this process, I learned more about treating people, serving food and giving gifts, and accumulated a lot.

2. Internal meeting management

Arrange meeting rooms reasonably according to the needs of various departments, avoid meeting conflicts, and pay attention to relevant registration, sanitary maintenance of meeting rooms, and after-care inspection of public goods. To provide better service to our staff. In the past year, * * * arranged more than 500 internal meetings.

3. Video conference management

When holding a headquarters or provincial video conference, according to the notification requirements, turn on the video system on time half an hour in advance to ensure that the conference is connected on time, and there is no meeting delay this year; When meeting with counties and districts, make an appointment in advance and call all terminals to ensure that all counties and districts can attend the meeting normally.

Third, expense reimbursement and contract entry.

In this regard, in strict accordance with the company's requirements, the reimbursement form will be received on Monday, signed by the leader on Tuesday, and then entered into the erp system to do a good job of registration. Over the past year, more than 1000 reimbursement forms have been entered. More than 20 contracts were signed.

Fourth, comprehensive affairs work.

In July XX, he was transferred to the office, responsible for public security inquiries, signing foreign documents, trade unions, office supplies, canteen management, etc. Later, he took over the work of information editing, meeting minutes, the window of China Unicom and the management of administrative library.

By the end of June, 1 1, * * received about 300 public security inquiries, and handled them enthusiastically, strictly in accordance with company regulations. Send and receive about 90 foreign documents, so as to upload and distribute them in time without delay. 20 pieces of materials were submitted, and 2 issues were compiled.

Do a good job in the registration and storage of small fixed assets such as notebooks and desktops, contact maintenance outlets in time to maintain computers, strengthen communication with them, and ask for spare machines for us to avoid delaying normal work.

Verb (short for verb) Other jobs

While completing my job, I will conscientiously complete the random work assigned by the leaders, actively participate in various activities organized by the company, and assist leading colleagues in preparing for the first staff sports meeting; Won the first place in Linyi Unicom's honest speech; Shandong Unicom won the third prize in the Honesty Speech Competition, and is currently actively preparing for the program summary, selection and performance of the XX annual cultural performance.

Sixth, shortcomings in the work.

Lack of initiative in work, less communication with leaders, insufficient consideration and meticulous consideration. Lack of writing skills, failure to grasp the highlights of the company's information in time in the information submission link, resulting in low quantity and quality of information, affecting the company's information ranking in the province.

Seven. 20xx work plan

1, strengthen self-study, combine with the reality of the General Department, consider details, closely follow the leaders' intentions, coordinate internal and external relations, and solve problems for the leaders.

2, actively learn from other units, hotels and other conference reception experience, improve the reception level, enhance the company image.

3. Do a good job in trade union work, carry out meaningful activities, strengthen communication, and continue trade union activities in send warm.

4. Strengthen canteen management, conduct market research, increase cost control, and create a warm, comfortable and low-cost dining environment.

XX year is coming, and 20xx year full of challenges and opportunities is coming. In the new year, I will sum up my experience, overcome my shortcomings, strengthen my study and do my bit for the company's development and growth.

Summary report on business reception 3 Unconsciously, it has been more than two months since I came to Taoyuanju Fengjing Garden. Looking back on this month's work experience, the most important thing is experience and gain. People around me have completely changed their roles and get along in a completely different way. This feeling can only be experienced by people who have experienced it personally. In the past two months, with the care and help of leaders and the friendly cooperation of colleagues, I have made great progress in my work and study.

Reception at the front desk is the starting point to show the company's image and service. For the owners, reception at the front desk is the first step for them to contact our company, and it is also the first impression of the company, which is very important. Therefore, the front desk reception represents the image of the company to a certain extent. At the same time, the company's service to the owners begins with welcoming guests at the front desk, and a good start is half the battle. Recognizing its importance, I must do my work carefully.

First, strive to improve service quality.

Answer every call carefully, memorize the extension numbers of all departments, transfer calls in strict accordance with the company's guidelines and make records. When the owner comes to handle the business, I will always pay attention to maintaining a good service attitude and will receive it warmly. Cleverly answer the questions raised by the owner. Seriously handle various businesses for each owner. Smiling, patient and meticulous, warm tips. In my spare time, I will strengthen the study of telephone skills and etiquette. Constantly recharge yourself to adapt to the rapid development of the company.

Second, pay attention to the hygiene and image of the front desk.

Check your gfd every day, post your image and work completion, find and correct your mistakes in time, and correct them immediately and do your best.

Three, clear the business process, collect, classify, record and file.

Knowing the staff of various departments and their work will be of great help to the future work. Record the telegrams, repairs, complaints and suggestions of the owners in time, and report the important matters to the leaders immediately.

Fourth, focus on the overall situation, regardless of personal gains and losses.

Whether it is during working hours or vacation time, if the company has a temporary task assignment, I will obey the arrangement and actively cooperate without looking for any reason to shirk it. As a member of the family, I will dedicate my strength to serve the company. Usually actively participate in the activities organized by the company, strengthen the feelings between colleagues and communication between departments. And learn more about the company's basic situation and business content. In order to work better in the future, we will continue to lay the foundation.

The front desk work is characterized by trivial things. Although the work at the front desk is sometimes trivial, everything should be done seriously. So I will do everything with my heart. Thank the company for giving me the opportunity. In the days to come, I will study hard and work hard! I sincerely hope that leaders and colleagues can give me more help and urge me to make greater progress in many ways. Clear your own development direction, correctly understand yourself and correct your own shortcomings. Listen carefully to the sincere opinions of others. Work hard, study hard, strive to improve cultural quality and various work skills, give full play to their own abilities, and truly embark on the road of management. I will also learn from other colleagues, learn from each other's strengths, exchange good work experience with each other and make progress together. Get better working results.

Business reception summary report 4 20xx years, which is a very meaningful year for me. Looking back, 1999 entered the building. At that time, he was an ordinary staff member of the Recreation Department. In 20xx, he was transferred to the personnel reception department to cooperate with some related reception work, mainly to serve some leaders. In 20xx, I was lucky enough to join the China * * * Production Party. But after ten years of unremitting efforts, I finally became the deputy director of the catering and entertainment department in 20xx, mainly responsible for arranging accommodation and transportation for the leaders in Beijing.

In 20xx, I mainly cooperated with relevant leaders to complete a large number of personnel reception work, mainly providing favorable logistics support for leaders of various provinces and cities who came to Beijing, including picking up the plane when they came to Beijing, leading the arrangement of hotel accommodation, leading the arrangement of travel vehicles and personnel, and leading the selection and arrangement of all aspects of food and beverage. In particular, the living habits and eating habits of some leaders will be different, so we must know the tastes and preferences of leaders in advance and provide different foods for different physiques. In addition, some extra activities should be provided for leaders who like sports.

In people's eyes, reception work is an excellent job, and it is a fixed-point job without going to work on time all day. In fact, the reception is not as beautiful or relaxed as it seems. I believe that every job has its challenges, especially the reception of leaders.

First, renew ideas and spread culture.

In the era of economic development, the first thing our receptionists should do is to update their concepts in time and fully realize that reception work is actually the link and bridge between our enterprise and the outside world. For us, doing a good job in reception can establish a good image of our recreation. Because receiving leaders from various provinces and cities can accumulate rich relationship resources and lay a solid foundation for our future development in entertainment.

Second, careful planning before the reception, it is best to highlight the characteristics.

Before each reception, we will plan and make plans in advance. For example, it is very important to know the background and personal preferences of leaders, especially some food knowledge that should be received in advance through various channels. Then according to these materials, we can't say that we can tailor the reception for the leaders, but we must also ensure the satisfaction of the leaders. Because only after careful planning and adequate preparation can the reception activities become successful public relations activities, otherwise they may become low-level entertainment activities for welcoming and even damage our amusement image.

Third, optimize the reception process and standardize the reception operation.

First of all, after the plan is formulated, our receptionist will operate in strict accordance with the plan, so that all aspects of the reception work can be connected in an orderly manner. Sometimes, because there are many steps in the reception process, we will also make a reception work list to avoid unnecessary mistakes in reception work.

Secondly, in order to ensure the orderly, stable and continuous work of reception leaders, we will conduct a comprehensive inspection of all links in the reception process, such as determining whether the pick-up vehicle is waiting outside when picking up the plane.

Fourth, pay attention to details and practical results.

Details determine success or failure. The reception of leaders must not be sloppy, and we must be careful, considerate and cautious. For example, leaders should consider whether the serving speed is timely and whether the dishes meet the taste of leaders. These are the small details that determine the quality of reception work.

At the reception, you should "look at all directions and listen to all directions". Leaders should think carefully about every detail from getting on the bus to eating, and pay attention to and understand every look, every movement and even a casual sentence of the leaders, so as to take timely measures to deal with or change them and try to ensure "zero mistakes" in reception work.

As the saying goes, no one is perfect. Although everything is ready, there are always leaks. Sometimes, in the reception process, mistakes often occur because of temporary negligence.

First of all, I was late to pick up the plane.

Now it is suitable for ordinary colleagues to get together, or go out with a group of friends to participate in some leisure activities in the evening. Sometimes I forgot the time because I had a good time, so that I overslept the next day, which directly led to the uncertainty of the time to pick up the leader at the airport and made the leader wait at the airport for too long.

Second, improper handling of emergencies.

The night before the reception was about to end, we found that there was a word wrong on the ticket reserved for the leaders in advance. I looked puzzled at that time, because if the name on the plane didn't match the name on the passport, then I couldn't board the plane. Due to the tight time, the leader asked us to check him out at 8: 30 tomorrow morning, which means we must change the ticket before 8: 30, but the ticket office has to go to work at 8: 00 tomorrow morning, and it takes only half an hour from the hotel to the ticket office. After booking the ticket, it must be too late to go back to the hotel from the ticket office.

Later, we decided to delay the check-out time of the tour leader and ensure that the ticket was changed at the ticket office the next day and delivered to the hotel in the shortest time.

Afterwards, we found that this matter can actually be implemented in another way, which can avoid delaying the check-out time and will not affect the leader's itinerary. We can send someone to the door of the ticket office and wait for the ticket office to open half an hour before 8: 00 the next morning. As soon as we opened the door, we explained the situation to the booking staff, first took a ticket back to the hotel, and then sent the wrong ticket back to the ticket office. After the approval, we will write a debit note, print the ticket, and then rush to the hotel and hand it over to the leader before 8: 30.

Third, I forgot to play billiards and lost my manners.

Besides my major related to sports, I also like sports very much, especially billiards. If I were diamond cut diamond, I would forget myself.

Once, because the leaders who came to Beijing also knew a lot about billiards, I went to the billiards hall to play billiards with them. At the beginning, I played even and steady, fearing that the other party was a leader who came to Beijing, so I should give the greatest care, both in face and in other aspects, so I have always adhered to etiquette.

But when I hit the nail on the head, I forgot the etiquette for a while, pointed at the leader's style of play, and even blurted out rude words because of the tense situation.

The constant tempering in recent years has made me more and more calm. At work, I changed from a short-tempered teenager to an independent person. On the family side, the husband is given the role of father, especially when our baby is about to go to kindergarten and the elderly at home are also taken care of by the wife. In order to make them live a better life and further improve themselves in all aspects, I will work harder in the future to make up for my own shortcomings and better complete my work as deputy director of catering and entertainment.

Business Reception Summary Report 5 The past 20xx years have been full, busy and happy. On the arrival of this new year, looking back, in almost five months after I came to our X hotel, as a new employee, with the care and help of our front office leaders and colleagues, I have never known anything about the reception work at the front desk of the hotel, and now I have been able to work independently. Never dare to speak to communicate freely with guests! I sincerely thank the department leaders and colleagues who have helped me, thank you! Now I will make a summary of my work in the past five months.

The front desk is the starting point to show the image and service of the hotel. For guests, the front desk is the first step for them to contact our hotel, the first impression of the hotel and the facade of the hotel, which is very important. So the front desk represents the image of the hotel to a certain extent. At the same time, the hotel's service to guests begins with welcoming guests at the front desk, and a good beginning is half the battle. Recognizing its importance, we must do our work well. Therefore, in the past five months, I have been strictly abiding by the hotel regulations. To sum up, it can be said from the following five aspects:

First, like all other service industries, politeness and etiquette: how to keep smiling, how to greet guests, how to provide services for guests, the language to be used in services, etc.

Second, pay attention to the image. The front desk is the first impression of the hotel and the facade of the hotel. Therefore, our front desk staff must ask the guests to wear light makeup, work clothes and have a good mental outlook, so as to maintain the image of the hotel and let the guests know and see our mental outlook of Yibang. So as to leave a deep good impression! But also conducive to the promotion and cultivation of our own image. Thus, it will affect our future life.

Third, the training of front desk business knowledge. Mainly the daily workflow, the daily work of the front desk is very complicated, such as check-in and check-out, telephone transfer, inquiry, information provision, luggage storage, information inquiry and verification. Check the order, arrange the room, and hand over the work during the shift change. Therefore, we should always maintain a serious and meticulous work style and sense of responsibility! So as not to bring inconvenience to the guests and their colleagues!

4. English at the front desk. Some English skills at the front desk are the basic requirements for each of our receptionist, so as to serve foreign guests well. As for English reception, I thought it was not a problem for an English major like me, but when I received foreign guests later, many problems came out. For me, I haven't been exposed to English for more than a year, and I realize that many words are unfamiliar, and the names of many hotel facilities and equipment have never been exposed before. Fortunately, our hotel organized English training at the front desk, which allowed me to review and consolidate the words I had learned before. I also learned many words that I have never touched before, such as the names of many facilities and equipment. Through such training, I understand a truth, you should never forget to study and keep charging yourself! Only by continuous learning can we make better progress and improve our abilities in all aspects!

Fifth, focus on the overall situation, regardless of personal gains and losses. Whether during working hours or during vacation, if the hotel has a temporary task assignment, I will obey the arrangement and actively cooperate without looking for any reason to shirk it. As a member of Yibang, I will contribute my strength to the hotel. Usually actively participate in the activities organized by the hotel, strengthen the feelings between colleagues and communication between departments. And learn more about the basic situation and business content of our hotel. In order to work better in the future, we will continue to lay the foundation.

In the past five months, I have many shortcomings, such as communication with leaders and colleagues, and work. My colleagues and I suggest that guests often make me nervous. The new year is coming, and I will definitely overcome this mentality in my future work. I am also very grateful to my colleagues who gave me advice! Because you and I are both aware of our own shortcomings, we have a chance to correct them. It is also of great help to me! Although the work at the front desk is sometimes trivial, everything should be done seriously. So I will do everything with my heart. Thanks to the guidance of department leaders and the opportunity given by the company, I will strengthen my study and work hard in the future!

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