What is the goal of hotel management?

What is the goal of hotel management? Some people say that it is to help the boss make money; Some people say that it is for the benefit of employees; Some people say it is to give customers a good experience.

Okay, but not exactly right! The order should be sorted out: first, meet the interests of employees > employees meet the customer experience again > customers will meet the interests of the boss. Then further increase employee benefits ... form a virtuous circle (excluding special circumstances).

No one does not care about the interests of the boss! Customer experience is the core link, and we must pay attention to it! However, few people pay attention to employees' welfare (kazuo inamori saw this link that entrepreneurs easily overlooked, so he set Kyocera's corporate goal: to satisfy employees' material and spiritual happiness).

There are two main reasons for poor employee benefits:

First, the boss didn't give up;

Second, the boss gave up, and the hotel executives didn't spend money on the cutting edge. Just like state-owned enterprises many years ago, eating the same pot has not played its due role and effect, and it is quite common.