What are the changes to Ctrip hotel cancellation rules? Will hotels be able to refund part of the room fee in the future?

On October 30th, Ctrip’s latest news is that in some hotels, consumers can refund room charges under certain conditions. And if there is no room at the store, Ctrip will also optimize and re-formulate appropriate rules. Ctrip has also launched a deposit-free and deferred payment project. Please pay attention to Ctrip’s official website for more changes.

Changes in Ctrip hotel cancellation rules

1. Ctrip has joined forces with nearly 100,000 hotels to optimize cancellation policies.

After optimization, for nearly 100,000 hotels that were originally "non-cancellable", if the user changes the itinerary and cancels the hotel order before 18:00 on the day of travel, only 10% of the room fee will be deducted.

2. Execution time

After 10.30, the information released by Ctrip on this day.

"Non-cancellable" room type: A hotel room type that cannot be changed or canceled once the reservation is successful. If cancellation is required, corresponding liquidated damages will be charged.

Before Ctrip optimizes the hotel cancellation policy, if users who have booked a non-cancellable room cannot check in for any reason, liquidated damages will be deducted, which is usually the full room fee.

Ctrip’s optimized cancellation policy: free cancellation before 17:00 10 days before the check-in day; 10 yuan of room fee will be deducted before 18:00 on the check-in day; no cancellation after 18:00 on the check-in day.

Du Liangliang, general manager of the domestic platform of Ctrip’s accommodation business group, said, “We understand that many users cannot check in as scheduled due to various reasons and have to bear the loss of hotel room fees. On average, about 13,000 Ctrip users per day are unable to check in as scheduled. The user called and hoped to cancel without charge. In response to this pain point, Ctrip worked with some hotels to optimize the cancellation policy to help users reduce losses.

After this optimization, the user called to request coordination of hotel orders. The proportion of cancellations without deductions dropped by 80%, while the cancellation rate of such orders was lower than that of non-cancellable orders, and the conversion rate was also better. The number of transaction orders at participating hotels increased by 5% month-on-month. While improving the user experience, it also effectively improved The income of participating hotels. ”

What changes will Ctrip have in the future?

Ctrip stated that the scope of hotels participating in the optimization and cancellation project will continue to expand in the future.

In addition, in September this year, Ctrip officially launched two major projects: "no deposit" and "deferred payment". Previously, Ctrip also launched the "Full Journey X Plan", including changes after hotel confirmation, with a maximum first payment of Users will be compensated for the night room fee; users who arrive at the hotel without a room will be compensated up to the first night's room fee;

Promise not to charge any additional fees from cancellation or change services, in order to improve the user experience of hotel booking.

Source: Zhihui Travel