Traditional Culture Encyclopedia - Hotel reservation - What is the spirit of hotel service?

What is the spirit of hotel service?

Hotel service spirit refers to an enterprise concept, a collective spirit, a management model and enterprise behavior with quality and customer value as the guiding principles. It aims to provide high-quality, efficient and all-round services, exceed the expectations and needs of guests, and make them feel warm, comfortable and happy. People with service spirit have the desire to help or serve customers to meet their requirements, and focus on how to find and meet customers' needs.