Give me an example of the job at the front desk of a hotel?

1. Understand the customer situation, accept the guest's reservation, notify the relevant responsible department, and arrange for the waiter to stay at the table.

2. Welcome guests enthusiastically and proactively, lead them to the appropriate dining table, help pull out chairs and give up their seats, and memorize the names and professional titles of regular guests and VIPs

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3. When the restaurant is full, politely explain to the guests and suggest them to wait, and at the same time register the guests' names and room numbers in the record book, or recommend the guests to go to the restaurant. Dining at other restaurants in the hotel.

4. When starting a meal, politely refuse non-dining guests to enter the restaurant and disheveled guests to enter the restaurant to eat.

5. Answer all questions raised by guests, collect guests’ opinions and complaints, and report to the foreman in a timely manner.

6. Participate in pre-meal preparations and post-meal finishing work, and do a good job in cleaning and sanitation in this position.

7. Check the shift record to understand the unfinished work items.

8. Check the night review report status, check the distribution registration of various reports, check the night shift key inventory record and whether there are any overnight message letters.

9. Analyze the reasons for room errors and check whether there are room price signatures that exceed authority, etc.