Responsibilities of the cashier at the front desk

Responsibilities of cashier at the front desk (total 13)

In life, people gradually realize the importance of post responsibility. Post responsibility refers to the work content that a post needs to complete and the scope of responsibility that it should undertake. Responsibility is the unity of post and responsibility, which consists of two parts: the scope of authorization and the corresponding responsibility. What problems should be paid attention to when formulating job responsibilities? The following is the job responsibilities of the cashier at the front desk that I helped you sort out, hoping to help you.

Job responsibilities of cashier at the front desk 1 1. Overview of job responsibilities Understand the responsibilities of the receptionist, master the cashier business, abide by the company's rules and regulations and employee manuals, obey the instructions of superiors and cooperate with their work. Correct attitude, integrity and professional ethics.

Second, the specific job responsibilities and job requirements

The front desk is the first contact department of hotel guests, and the front desk service directly affects the guests' impression of the hotel, so it is very important to improve the front desk service level.

Dress in accordance with the regulations before taking up the post, and be fresh and tidy; Wear a badge on the left chest; Hair should be combed neatly. The hair of male employees should not exceed the collar and should not leave a beard. Female employees' hair should not go over their shoulders.

Second, stand at work, stand tall, keep a natural and friendly smile, and don't leave at will at any time.

Third, treat guests politely, take the initiative to greet guests, use clear honorifics with standardized language, and build a mini-themed hotel with the service concept of "smile service, guests first".

Four. Do a good job in the handover, put forward the unclear places in time, hand over the reserve fund, and do not collect the accounts if the accounts are unclear.

5. Do a good job in preparing for the handover, carefully check whether the computers, POS machines, printers, calculators, money detectors, business card printing machines, scanners and other equipment work normally, and do a good job in cleaning and maintenance.

Responsibilities of cashier at the front desk 2 1. Abide by various financial systems and operating procedures;

2, in accordance with the provisions, do all the accounts for the guests who leave the store;

3. Collect the returned outstanding accounts and report the outstanding items to the assistant manager in the lobby;

4. Handle refund, payment and transfer;

5. Responsible for exchanging foreign currency for guests and providing safe for valuables;

6. Ensure that all procedures at the front desk comply with the company's accounting standards;

7. Investigate any account differences that may occur on the basis of night audit;

Responsibilities of cashier at the front desk 3 1. Responsible for cashier at the front desk, receive visiting customers every day and send them away thoughtfully.

2. Responsible for the supervision and management of the front desk reception area health, keep the environment elegant and clean.

3. Handle customer complaints and coordinate to solve customer problems.

4, understand customer needs, timely insight into customer psychology, correctly guide customers to increase homework items and buy products.

5, check the beauty effect, improve customer satisfaction and reputation.

6. Establish a customer registration form and manage customer files.

7. Study customer information in time and strengthen the interaction between politeness and customers.

8. Conduct regular after-sales telephone calls to provide personalized and differentiated customer service.

9. Complete other tasks assigned by superiors with good quality and quantity.

Responsibilities of cashier at the front desk 4 (1) Preparation before shift

1, the hotel cashier should check in according to the shift schedule before taking up his post, and the hotel cashier foreman will supervise the implementation and arrange the report.

2. The cashier counts the working capital together with the foreman or supervisor, and signs the register after it is correct. Liquidity transfer procedures must be handled between shifts, and the hotel cashier's liquidity transfer register must be signed.

3. Collect the bills and receipts required by the class, and check whether the bills and receipts are numbered in sequence. If there are missing numbers or short links, you should return them immediately. After work, unused bills and receipts should be returned and signed in the bill collection register. Hotel bills should be managed and supervised by the supervisor.

4, check whether the date and time of the computer system is correct, if there is a wrong date or time, should promptly notify the foreman to adjust, and check whether the ribbon, paper tape is enough.

5, check the hotel cashier handover notebook, understand the problems left over from work, so as to deal with them in time.

(2) Normal operating procedures

1, when the waiter gives the order menu to the cashier, the cashier should first check whether the number of people and station numbers on the order menu are recorded completely, and return them to the waiter if the records are incomplete.

2. When the number of people ordering food and the station number are recorded completely, they will officially enter the menu. One is to input the guest's bill number into the computer, and the cashier will automatically compile the bill number for the guest to use when checking out; Then input the number of guests, the number of jobs and the content and quantity of food and drink ordered by the guests according to the menu keys of the computer. You can wait for the guest to check out after you go in.

(3) checkout workflow

1. The check-out of the hotel is a single two-couplet: the first couplet is the financial couplet, and the second couplet is the guest couplet.

2. When the guest asks to check out, the cashier will print out the temporary statement according to the station number reported by the hall staff. The staff in the lobby should check the bill first, then sign their names, and then settle the bill with the guests. If the staff in the lobby don't sign, the cashier should remind them to sign.

3. If the guest checks out now, the staff in the lobby should take two bills back to the cashier for summary, return the second bill to the guest, and keep the first bill by the cashier.

4. If the guest pays the bill, the hall staff will hand over the guest's bill certificate to the cashier, and then hand over two bills to the cashier for processing.

5. When the guest shows the discount card when checking out (or the lobby manager gives the guest a discount), the lobby manager should give the discount card (or the manager's signature) and two bills to the cashier for discount according to the procedure. If the lobby manager only gives the cashier a bill, the cashier can't handle it.

6. When the bill is invalidated or modified, the relevant personnel shall explain the reasons for the invalidation or modification and sign it. After confirmation by the hall management personnel, the amendment form and void form (in duplicate) shall be submitted to the cashier and sent to the finance department for review.

7. Due to various reasons, guests need to check out late. , you must first ask the hall management to recognize the guarantee, and then transfer it to the accounts receivable of the finance department.

8, the hotel general manager, deputy general manager to entertain guests or sales staff, approved by the leadership to entertain customers must use internal bills, bills please sign the leadership and then turn to the finance department for review.

9, the cashier in this shift after the business, should do single class checkout; The day's work is over, and the general class should settle up. Carefully check the meal and income of the day and fill in the "East (West) Park Hotel Checklist".

(four) single and general account

At the end of each shift, make a summary of each shift; At the end of the day's work, the general shift has to settle accounts. Click "single" directly. "Total shift checkout" button, the computer will automatically summarize the operating income and generate several reports, and print out the reports as needed.

(5) Inquiry of current and historical accounts.

"Current account inquiry" refers to unsettled accounts and accounts in the last three days. Click the "Current Account Inquiry" button directly, and the computer will automatically find out the required account.

"Historical account query" refers to the previously generated account, and the operation method is the same as above.

(6) Invoice management

1. The invoices collected by cashiers shall be kept and written off by myself, and shall not be collected and written off by others. When writing off, the invalid page number should be folded, and the invalid number should be filled in the invoice inspection record column behind the invoice cover.

2. The amount of the invoice should be based on the amount of the guest's consumption list (the agent should sign the full name on the relevant items of the invoice), and attach the guest's consumption list to the back of the invoice stub.

3. When the invoice is written off, it is found that the stub is not attached with the customer's consumption bill or the invoice is not connected with the serial number. The administrator should not only write a written explanation and attach it, but also bear all the economic losses arising therefrom.

4. The lost invoice shall be reported to the Finance Department in written form in time, and the registration fee for declaring the lost invoice invalid shall be borne by the agent.

(7) Management of invalid bills

At the end of the cashier's shift, the adjustment sheet and invalidation sheet of computer operation records should be submitted to the audit. The invalid list must be signed and confirmed by the foreman or above, and the reasons for invalidation shall be indicated. If mistakes are found afterwards, but the saved bills cannot be found, the cashier shall bear the economic responsibility and investigate the reasons for destroying the bills.

(8) Collection procedures for cash, checks and credit cards.

1, cash

1) When you receive cash, you should pay attention to distinguish the authenticity and whether the currency surface is in good condition.

2) Do not accept coins in currencies other than RMB.

2. Cheques (generally not used in Hai 'an area)

When you receive a check, you should check whether there is a bank account number and name, and whether the seal is complete and clear. A seal is generally an official seal and two or more private seals. If there is any shortage, first ask the drawer whether the seal is consistent, and leave the name and telephone number of the contact person in the endorsement. The hotel doesn't accept personal checks. If the check is accepted by the hotel manager or above, the guarantor will bear all the responsibilities for any problems with the check.

3. Credit card

1) When accepting a credit card, you should first check the validity period of the check card and whether it is accepted within the scope of use, and check whether the card is included in the stop payment list. (If the paper quality of the credit card is incorrect, the credit card banks within the scope of non-acceptance will reject it if it expires and the payment is stopped.

2) When the guest checks out, fill in the consumption amount in the consumption column of the purchase order, and ask the cardholder to sign it. Carefully check the card number, expiration date and signature, which should be consistent with the credit card. After it is correct, tear off the cardholder's stub and submit it to the guest together with the bill.

3) If the cardholder fails to check into the hotel or leaves the hotel first to pay for others, the cardholder must first sign the purchase order and fill in the payment confirmation. The cashier should carefully check the card number and signature, and authorize according to the estimated amount of reserved days. After obtaining the authorization, mark "Approved" on the edge of the purchase order, sign the name of the handler, and write down the authorized amount and authorization number.

4) Anyone whose credit card exceeds the limit must call the credit card authorization center of the bank or get authorization through EDC. If the actual consumption exceeds the authorized amount, it should be re-authorized. You can only use one authorization code at a time, and you need to purchase multiple authorization codes separately to accept it.

5) If the subscription amount exceeds 10% of the authorized amount, the original authorization code can still be used without authorization.

(9) Procedures for handing over cash and bills after work.

1, cash transfer procedures

After the hotel cashier completes the report, he will fill the received cash into the cash bag respectively, and then put the cash into the bag. It is required that the cash contained in the cash bag is consistent with the amount recorded in the cash bag, and sign the cash receipt and payment record book to handle the cash handover procedures. Put the money bag into the safe under the supervision of the cashier. When the cashier leaves work, the cashier will count the cash bags one by one to check whether the amount on the cash bag is consistent with the amount in the cash transfer record book. After it is correct, sign the name column of the transferor, and so on, and the procedures will remain unchanged until the chief cashier completes the counting the next day.

2, the guest bill handover procedures

There are two procedures for handing over customer bills: one is to use, which arranges the used customer bills according to the sequence number, wraps them with the customer bill distribution table, and puts them in the designated location for the night auditor to review; The other is not needed. Check whether the last passenger bill has a serial number. After it is correct, go through the refund procedure. Sign the receipt of the hotel cashier's check collection register. When the subsequent shifts continue to be used, sign in the receiving column to handle the handover procedures. After one day's work, the unused passenger tickets should be returned to the competent department, and the return signature formalities should be handled.

Responsibilities of cashier at the front desk 5 1. Be familiar with the work flow of this position and achieve standardized operation.

2. Skilled in operation skills to ensure timely, accurate and correct checkout and collection.

3. After arriving at the post, make all preparations before business: lighting, window lighting, TV, money detector, coffee machine and hall music to ensure the smooth progress of the front desk work.

4. Manage petty cash to ensure its accurate quantity and safe storage.

5, remember your computer password, not with others * * *, shall not be leaked to outsiders.

7. Keep the receipt well, and make out the invoice after closing the account. The invoiced amount must be consistent with the amount of cash and air tickets received; Refunds and invalid tickets should be corrected in time.

8. Have a meeting with the Finance Department at 9: 00 every day: cash, receipts, business day statements, big accounts of the previous day. Before making payment with the finance department, it is necessary to classify and summarize the cash and credit cards and check them with the air tickets. If problems are found, find them in time to avoid losses. Do it every day.

9. Handover with customer service after work every day: the order of the previous day, the reason for entering the store, the bag after picking up, and the customer list.

10, the order of the day is entered into the computer, and the money of the previous and later days is entered into the computer; Secondary input computer (single number, set, photographer, additional amount).

1 1. Settle every day, and the amount after settlement is included in the income of the next day.

12. Send a short message to Mr. Han's daily business after work every day: order number, average number of sets, average deposit, today's income and total income.

13. Make a daily business report. The beginning of the daily report must be the same as the beginning of the big account. Daily expenses of the front desk: catering, fruit supply and instant prizes can be paid from the front desk with the signature of the store manager. Other expenses must be approved by the financial manager or general manager before they can be withdrawn.

Responsibilities of the cashier at the front desk 6 Responsibilities of the cashier at the front desk of the hairdressing salon

Main responsibilities: Cashier integrates cashier, warehouse management, finance and accounting, and is generally called cashier in hairdressing salon.

Job description of cashier at the front desk of hairdressing shop

1, the cashier should be generous, neatly dressed, go to work on time, articulate and smiling.

2, work time should stay at work, posture, high spirit, listless, dozing off, it is not difficult to look in a small mirror, eat snacks, make phone calls, read books and newspapers, are not allowed to leave and chat with people at will, which will affect work.

3. When you receive money in currencies other than RMB, you must indicate the currency on the bill and specify the payment.

4. Customers should be positive and enthusiastic in banknote inspection, make no mistakes, be familiar with banknote inspection skills, and collect counterfeit money at their own risk.

5. When you receive the tip, you should forward it according to the meaning of the guest, and you can't hide it or delay it. You can give it to the supervisor if necessary.

6. When checking out, the hairdressing cashier should remember the number of people at the front of the list, see the service items clearly, supervise the hair stylist to fill in the mistakes clearly, and ask the hair stylist to change the signature in time.

7. Strictly supervise the numbering of bills. If a stone is lost, once it is found, it should be traced in time.

8. The cashier can't change the wrong bill, but the stylist or supervisor must change or sign the bill.

9. The cashier can't sign the silver code for the hair stylist, and the total charge data can only be filled in by the hair stylist.

10. When checking out, members are required to show their membership cards and register their numbers. Hairstylists need to register the membership price, and cashiers cannot change it at will.

1 1. When a member forgets to bring a card, he should take the initiative to help solve it, check the quantity or ask the store manager to sign it. The cashier or stylist will prove that the person holds a membership card and can charge according to the membership price.

12. Responsible for collecting the daily turnover, water charges, expenditure bills and cash of all departments in the store.

13, the daily cash income must be settled that night and delivered to the store supervisor for acceptance, and the customer is responsible for recovering the arrears.

14, the expenditure and purchase of daily consumables need to be signed by the purchaser, the inspector and the consignee, and the store manager before the loan can be released, otherwise it will be invalid.

15. The cashier in the morning shift should give the cash received that day to the cashier in the evening shift, and the cashier in the evening shift should send it to the manager on duty that night to sign for it.

16, the cash in the cashier's office is not allowed to exceed 3 yuan and 80% of the water fee. If it exceeds the standard, hand it in or store it in the office safe as soon as you have time.

17, improve vigilance, strengthen the sense of responsibility, and ensure the safety of all kinds of funds. Pay attention to the acceptance when collecting money, and say "thank you for coming, welcome to come again next time" after checking out.

18, don't use your authority to make things difficult for guests or colleagues, and offenders will be severely punished. Don't let irrelevant personnel enter the cashier range at will.

19. When you deposit or withdraw money in the bank, you should be extra careful. If it exceeds a certain amount and is far away, it should be accompanied by a male colleague to ensure safety.

20, strengthen business learning, and constantly improve the collection business level and service quality. Establish a succession system. During the shift change, the shift situation and existing problems should be explained to the successor, and the shift record should be made. Before the successor arrives, the personnel on duty shall not leave without authorization.

2 1, have the right to supervise employees to punch in and out of work, and offenders will be dealt with according to regulations.

22, have the right to supervise the telephone use time, make a phone call, answer the phone overtime can be handled in accordance with the provisions.

23, to assist the manager to do a good job of goods decoration, health and so on before the cashier.

24. The cashier is only a disciplinary supervisor, not an executive. All disciplinary actions are carried out by managers above the squad leader.

25. Before the guest has finished the hairstyle design, the cashier shall not charge the turnover to the guest in advance (during working hours), and ask the stylist to collect money from the guest after work. 26. All bills to be changed must be rewritten by the barber. If the writing of the project is inconsistent with the actual situation, the manager shall be informed to fill it out.

27. Fill in the daily business report carefully and clearly, and submit it to the store supervisor for acceptance.

28, before work, can let designers and assistants put forward their own running list, audit.

29. Calculate the salary in duplicate, one for filing and one for publication. If the employee is unknown or suspects that there is an error, he should cooperate with the review.

30. Cooperate with the overall situation, do a good job in environmental sanitation around the cashier, and clean your work area every day.

3 1. Sort out and store all kinds of bills, and register the numbers one by one to prevent the original bills from being lost.

32. Personal handbags and money are not allowed in the cashier's office, nor are they allowed to be carried to work.

33. The cashier's leave needs to be approved by the store supervisor.

34, do a good job of reporting all kinds of statements, without delay, and strive to finish the work the next afternoon.

35. Be responsible for the confidentiality of all kinds of data in the operating income statement.

36. Do a good job of playing music to make the store full of harmonious atmosphere.

Specification for front desk cashier in hairdressing salon

1, sign in before returning to the store.

2, attend the morning meeting, accept new instructions, and put forward opinions on the work.

3. Clean up the whole cashier area, turn on the lights, turn on the stereo and arrange the decorations.

4. Calculate wages and fill in various reports;

5. After entering the cashier work procedure, do a good job of paying the bill, recognizing the guests and picking up the guests.

6. Before calling it a day, give the business bill and cash to the manager to collect and finish the work.

Responsibilities of cashier at the front desk 7 1. Execute the supervisor's work instructions and report the work. Responsible for the settlement of various expenses of hotel guests. Enter and check the documents of accommodation expenses, catering, room bar, telephone, entertainment, laundry, haircut, flowers and other expenses, and notify relevant departments in time when problems are found.

2. Be responsible for collecting the advance payment of accommodation in full, as well as collecting the arrears, and keeping the collection records.

3. Responsible for the authorization of credit cards exceeding the credit limit.

4. Be responsible for compiling the cashier's daily report and ensuring that the bill and payment list are consistent with the cashier's daily report.

5. Pay the operating expenses on time, and carefully handle the handover procedures and records.

6. Do a good job in the storage and access of guests' valuables.

7, in accordance with the relevant provisions of the bank to do a good job of foreign currency exchange.

8. Accurately grasp the foreign currency quotation of the day and strictly implement the foreign currency exchange system and operating procedures.

9. Familiar with the denomination of various foreign currency cash tickets, checks and credit cards, and familiar with the methods of identifying the authenticity of cash, checks and credit cards. If in doubt, contact the relevant bank departments immediately.

10. Take good care of all kinds of currencies and vouchers, check them on time, make a daily exchange report every day, and exchange the receipt with the bank in time.

1 1. If there is an error in the exchange, it should be reported in time and handled in time.

Responsibilities of cashier at the front desk 8 1. Correctly grasp the demand and supply of hotel rooms on that day, understand the arrival and departure of guests on that day, check the status of rooms, and do a good job in room allocation.

2. Warmly receive guests, go through various formalities, and arrange the check-in registration of VIp guests and conference guests in advance. Strictly abide by the confidentiality system, safeguard the interests of customers, and ask superiors in time for special circumstances.

3. Keep in touch with relevant departments, handle all kinds of information in time, strive to improve service quality and room occupancy rate, and accept and process reservation information.

4. Respond to the guests' inquiries warmly, politely and quickly, and provide services such as leaving messages, waking up and consulting for the guests.

5. Be familiar with all kinds of commonly used and important telephone numbers at work, and transfer every call quickly and accurately according to the working procedures to ensure smooth communication and make records.

6, responsible for the guest's bill, charge cash or transfer, credit card and other payment methods of accommodation and other expenses.

7. Classify guest bills and input them into the computer in time for safekeeping.

8, take good care of all kinds of equipment, ensure the communication equipment clean and smooth, and keep its normal work.

Responsibilities of cashier at the front desk 9 1. Mastering all aspects of store cashier can quickly solve all kinds of business problems in cashier, so as to be accurate, fast and error-free;

2, do a good job in cash custody, handover and related business reports, so that tickets, accounts (silver) are consistent, and accounts are consistent;

3. Take the initiative to take care of the store to assist in the reception without cashier.

Responsibilities of cashier at the front desk 10 1. Arrive at the post on time, check the equipment and make preparations for business collection.

2. According to the cash management system, do a good job in cash and various bills collection and payment, and strictly abide by the hotel's confidentiality system.

3. Do a good job in scheduled reception, settlement and collection, so as to be stable, accurate and fast.

4. Understand the prices of all kinds of wine, vegetables, cakes and drinks in the restaurant, and understand the service of the restaurant.

Responsibilities of cashier at the front desk 1 1 1. Answer the transfer call in time and accurately, record the message and convey it when necessary;

2. Responsible for customer reception, reservation registration, service project consultation, etc.

3, do a good job of guest consumption checkout, document entry;

3. Responsible for the environmental maintenance of the front desk area to ensure the safety and normal operation of the equipment;

4. General front desk affairs such as daily data collation;

5. Complete other tasks assigned by the supervisor.

Responsibilities of cashier at the front desk 12 1. Do a good job in the consumption registration and settlement of members in their stores;

2. Responsible for customer reception and registration;

3. Make, print and check cashier related vouchers;

4. Summarize receipts and invoices and prepare relevant reports;

5. Register the cash and bank journal according to the receipt voucher, and regularly send the voucher summary to the finance department;

6, properly keep the cashier equipment, cashier system and keep the front desk area clean and tidy;

7. Cooperation with other departments;

8. Complete other tasks assigned by the company's superior.

Responsibilities of cashier at the front desk: 13 1. Ensure accurate and effective appointment and registration of patients.

2. According to the policies and procedures of United Family, effectively answer patients' questions and help patients in the medical process.

3. Assist in printing invoices and settling accounts for patients.

4. Communicate and coordinate with the insurance company to ensure that the medical services received by patients in United Family are within the insurance scope.

5. Help the guests to coordinate with relevant departments to prepare the required documents.

6. Assist supervisor/manager to complete new tasks or extra projects.

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