What do the operators of five-star hotels do at night?

The main work of the switchboard night shift in a five-star hotel is as follows:

1. Answer and handle customer calls and provide 24-hour uninterrupted service, including but not limited to booking rooms, consulting hotel services and handling complaints.

2. Provide accurate room information, prices, activities and special services according to customer needs.

3. Provide check-out service for guests, including handling credit card payment and any other payment methods.

4. Assist guests to deal with emergencies, such as arranging taxis and emergency medical assistance.

5. Maintain customer information, including recording customers' check-in information, preferences and special requirements, so as to provide better service when customers book again next time.

6. Coordinate with other departments, such as Housekeeping Department, Catering Department and Sales Department. To ensure that customers' needs are met.

7. Record and report any hotel facilities or service problems, give feedback to relevant departments in time and help solve the problems.

8. Answer and handle telephone calls and information inside the hotel, and help solve employees' questions and problems.

Generally speaking, the duty of the night shift of the switchboard in a five-star hotel is to provide efficient and professional services to customers and ensure that customers can enjoy a five-star experience at every moment in the hotel.