How to write the summary of the hotel receptionist at the end?

Over the past year, with the support and help of hotel leaders and comrades, I have successfully completed my work and achieved satisfactory results. The work is summarized as follows:/> /& gt； First, study hard and improve quality. There is no end to learning. Keep learning and improve your quality. I got knowledge from books and learned experience from my teachers and sisters around me. Although I haven't been to the hotel for a long time, I have gained the most in my life. My self-feeling level and ability have been improved, and I am competent for my work, and I am moving towards a better and higher direction. /& gt； /& gt； Second, serve with a smile and be polite. This is my basic requirement for my job responsibilities. No matter leaders or ordinary guests, they can greet guests politely at the entrance and guide them to the right place. If it is a meeting or a meal, guide the guests to the right seat, help pull the chair and let the guests sit down; Politely accept guests' reservations and properly store clothes, hats, umbrellas and other items. The meeting room enthusiastically poured tea for the participants; Familiar with all hotel services and reception tasks of the day, able to answer all kinds of difficult questions accurately and fluently. /& gt； /& gt； Third, coordinate from top to bottom and communicate in time. Details determine success or failure, and every link is the key. From answering every phone call to dealing with difficult problems, we can coordinate and communicate with relevant personnel in time to ensure that things are not delayed in our own hands and complete various tasks efficiently and with high quality. This includes informing the regional waiters to serve food in time during the meal, recording the opinions and complaints of the guests, recording the important things visited on duty and the information that needs to be conveyed, accurately conveying them and reporting them to the immediate manager for handling/> /& gt； Fourth, unite with comrades and observe discipline. There are no successful individuals, only successful teams. I always hold the concept of team, go to work on time, abide by all work disciplines, and make the environment of the hall, compound and conference room clean and tidy with my comrades. Take the hotel as a team image, actively integrate into this big family, often sacrifice personal fame and fortune, and work hard for her glory. Do a good job in improving the image of the hotel. /& gt； /& gt； The achievements of the work can not be separated from the concern of leaders and comrades, and I am deeply grateful for their warm help and support. At the same time, I still have many shortcomings and deficiencies, which need to be further improved in terms of service quality, verbal expression and quality improvement. In the future, we will try our best to do a good job next year from the following aspects: First, we will strengthen our study and further increase our talents. 360 lines, each doing its own thing, no small matter in the service industry, only by studying hard and constantly innovating can we do better; Second, work hard, work harder, and work in the new year will reach a new level. Give full play to strengths, foster strengths and avoid weaknesses, consolidate achievements, improve deficiencies, and make new changes and gains every year. The third is to strengthen quality training and further improve service quality. In my work, I will enhance mutual communication with the same industry, find out the gaps and deficiencies, learn advanced experience for our use, boldly explore and innovate, truly improve the quality level of the service industry and create a first-class service window image.