The hotel informed that it was expropriated and asked to cancel the order.

First of all, being expropriated is a force majeure factor, so it is understandable that we cannot receive guests. Secondly, it is unreasonable to require the customer to cancel the order. Because the principle of canceling an order is: Whose problem is the one to cancel, and conversely: Whoever cancels is the problem on whose behalf it is. In other words, the party who proactively cancels the order acquiesces that the reason for being unable to check in is itself. This also means that the other party is completely blameless and can justifiably refuse to deal with the aftermath and any negotiation. This is an open rule in the accommodation industry. So, do you understand now? If there are force majeure factors, no problem, you don’t have to accept the reception. However, when it comes to canceling an order, we should still follow the principle of "whoever requests the cancellation will do it" instead of asking the other party to do it. This is an important step in clarifying responsibilities.